{"success":true,"data":{"pressRelease":{"id":"129545","rtpr_id":"nPn839k3Va","ticker":"ROK","exchange":"NYSE","all_tickers":["ROK"],"title":"Rockwell Automation Expands Remote Support with Launch of TechConnectIQ","author":"PR Newswire","published_at":"2026-08-27T14:00:06.637Z","article_body":"Rockwell Automation Expands Remote Support with Launch of TechConnectIQ\n\nPR Newswire\n\nMILWAUKEE, Aug. 27, 2026\n\nNew digitally enabled support experience helps manufacturers address skills\ngaps, simplify updates and resolve issues faster\n\nMILWAUKEE, Aug. 27, 2026 /PRNewswire/ -- Rockwell Automation, Inc.\n(https://www.rockwellautomation.com/)  (NYSE: ROK), the world's largest\ncompany dedicated to industrial automation and digital transformation, today\nannounced the launch of TechConnectIQ℠ Support, a modernized remote support\nexperience designed to help manufacturers reduce downtime, speed time to\nresolution and simplify software and firmware updates.\n\nAs manufacturing environments become more complex and on-site experts harder\nto staff, Rockwell TechConnectIQ makes it easier for maintenance, engineering\nand operations teams to get the help they need when issues arise. The new\nexperience provides faster access to Rockwell's technical expertise and\ndigital resources, helping teams stay productive and respond more effectively\nto challenges.\n\nTechConnectIQ Support is available now for single-site contract customers in\nNorth America, with additional regions planned for 2027. Available 24x7x365,\nRockwell's technical support engineers assist with installation,\nconfiguration, troubleshooting and issue resolution across industrial\nautomation systems. The service also reduces the need for on-site field visits\nand helps teams work more efficiently through improved access to knowledge and\nupdates.\n\n\"Manufacturers are being asked to do more with fewer resources and support\nneeds to keep pace,\" said Matt Fordenwalt, senior vice president, Lifecycle\nServices, at Rockwell Automation. \"TechConnectIQ brings together our expertise\nand AI capabilities to help customers stay productive when on-site resources\nare limited.\"\n\nKey benefits of this new offering include:\n\n * Real-time access to specialists through web-based tools with scheduled\ncallbacks and live support\n * Improved data visibility via the myRockwellAutomation TechConnect hub,\nincluding installed base and support history\n * Simplified support structure with consolidated hardware and software coverage\nand three support tiers: Basic, Standard and Professional\n * AI-support tools including federated search, augmented reality guidance and\ninstructional videos to assist with maintenance and remote support tasks\n\"For more than 20 years, customers have relied on Rockwell's TechConnect\nservice to keep their operations running,\" said Bill Prather, lead product\nmanager for production optimization at Rockwell Automation. \"TechConnectIQ\nbuilds on that trusted foundation and reflects what customers told us they\nneed today. We modernized the experience while maintaining the reliability\nthey expect from Rockwell.\"\n\nLearn more about TechConnectIQ Support on Rockwell's website\n(https://www.rockwellautomation.com/en-us/capabilities/industrial-maintenance-support/product-application-support/remote-support.html)\n.\n\nAbout Rockwell Automation\nRockwell Automation, Inc. (NYSE: ROK (https://www.rockwellautomation.com/) ),\nis a global leader in industrial automation and digital transformation. We\nconnect the imaginations of people with the potential of technology to expand\nwhat is humanly possible, making the world more productive and more\nsustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation\nemploys approximately 26,000 problem solvers dedicated to our customers in\nmore than 100 countries as of fiscal year end 2025. To learn more about how we\nare bringing the Connected Enterprise® to life across industrial enterprises,\nvisit www.rockwellautomation.com (https://www.rockwellautomation.com/) .\n\nView original content to download\nmultimedia:https://www.prnewswire.com/news-releases/rockwell-automation-expands-remote-support-with-launch-of-techconnectiq-302859537.html\n(https://www.prnewswire.com/news-releases/rockwell-automation-expands-remote-support-with-launch-of-techconnectiq-302859537.html)\n\nSOURCE Rockwell Automation, Inc.\n\n\n\nMEDIA, Michelle Anderson, Global Public Relations Lead, Rockwell Automation, 414-218-8008, michelle.anderson@rockwellautomation.com\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS1974673/24-09-05RockwellTechConnectIQ6358-2.jpg?id=OA2907857\nhttps://mmx.prnewswire.com/media/MS1590713/Rockwell-Automation-Logo.jpg?id=OA2907850\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved.","article_body_html":"","raw_payload":{"data":{"id":"nPn839k3Va","title":"Rockwell Automation Expands Remote Support with Launch of TechConnectIQ","author":"PR Newswire","ticker":"ROK","created":"2026-08-27T14:00:06.637Z","tickers":["ROK"],"exchange":"NYSE","article_body":"Rockwell Automation Expands Remote Support with Launch of TechConnectIQ\n\nPR Newswire\n\nMILWAUKEE, Aug. 27, 2026\n\nNew digitally enabled support experience helps manufacturers address skills\ngaps, simplify updates and resolve issues faster\n\nMILWAUKEE, Aug. 27, 2026 /PRNewswire/ -- Rockwell Automation, Inc.\n(https://www.rockwellautomation.com/)  (NYSE: ROK), the world's largest\ncompany dedicated to industrial automation and digital transformation, today\nannounced the launch of TechConnectIQ℠ Support, a modernized remote support\nexperience designed to help manufacturers reduce downtime, speed time to\nresolution and simplify software and firmware updates.\n\nAs manufacturing environments become more complex and on-site experts harder\nto staff, Rockwell TechConnectIQ makes it easier for maintenance, engineering\nand operations teams to get the help they need when issues arise. The new\nexperience provides faster access to Rockwell's technical expertise and\ndigital resources, helping teams stay productive and respond more effectively\nto challenges.\n\nTechConnectIQ Support is available now for single-site contract customers in\nNorth America, with additional regions planned for 2027. Available 24x7x365,\nRockwell's technical support engineers assist with installation,\nconfiguration, troubleshooting and issue resolution across industrial\nautomation systems. The service also reduces the need for on-site field visits\nand helps teams work more efficiently through improved access to knowledge and\nupdates.\n\n\"Manufacturers are being asked to do more with fewer resources and support\nneeds to keep pace,\" said Matt Fordenwalt, senior vice president, Lifecycle\nServices, at Rockwell Automation. \"TechConnectIQ brings together our expertise\nand AI capabilities to help customers stay productive when on-site resources\nare limited.\"\n\nKey benefits of this new offering include:\n\n * Real-time access to specialists through web-based tools with scheduled\ncallbacks and live support\n * Improved data visibility via the myRockwellAutomation TechConnect hub,\nincluding installed base and support history\n * Simplified support structure with consolidated hardware and software coverage\nand three support tiers: Basic, Standard and Professional\n * AI-support tools including federated search, augmented reality guidance and\ninstructional videos to assist with maintenance and remote support tasks\n\"For more than 20 years, customers have relied on Rockwell's TechConnect\nservice to keep their operations running,\" said Bill Prather, lead product\nmanager for production optimization at Rockwell Automation. \"TechConnectIQ\nbuilds on that trusted foundation and reflects what customers told us they\nneed today. We modernized the experience while maintaining the reliability\nthey expect from Rockwell.\"\n\nLearn more about TechConnectIQ Support on Rockwell's website\n(https://www.rockwellautomation.com/en-us/capabilities/industrial-maintenance-support/product-application-support/remote-support.html)\n.\n\nAbout Rockwell Automation\nRockwell Automation, Inc. (NYSE: ROK (https://www.rockwellautomation.com/) ),\nis a global leader in industrial automation and digital transformation. We\nconnect the imaginations of people with the potential of technology to expand\nwhat is humanly possible, making the world more productive and more\nsustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation\nemploys approximately 26,000 problem solvers dedicated to our customers in\nmore than 100 countries as of fiscal year end 2025. To learn more about how we\nare bringing the Connected Enterprise® to life across industrial enterprises,\nvisit www.rockwellautomation.com (https://www.rockwellautomation.com/) .\n\nView original content to download\nmultimedia:https://www.prnewswire.com/news-releases/rockwell-automation-expands-remote-support-with-launch-of-techconnectiq-302859537.html\n(https://www.prnewswire.com/news-releases/rockwell-automation-expands-remote-support-with-launch-of-techconnectiq-302859537.html)\n\nSOURCE Rockwell Automation, Inc.\n\n\n\nMEDIA, Michelle Anderson, Global Public Relations Lead, Rockwell Automation, 414-218-8008, michelle.anderson@rockwellautomation.com\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS1974673/24-09-05RockwellTechConnectIQ6358-2.jpg?id=OA2907857\nhttps://mmx.prnewswire.com/media/MS1590713/Rockwell-Automation-Logo.jpg?id=OA2907850\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved."},"type":"article","timestamp":"2026-08-27T14:00:07.292678701Z","server_sent_at_ms":1787839207292},"received_at":"2026-08-27T14:00:07.342Z","source_url":"https://www.prnewswire.com/news-releases/rockwell-automation-expands-remote-support-with-launch-of-techconnectiq-302859537.html"},"analysis":{"id":"118458","press_release_id":"129545","analysis_json":{"industry":{"label":"Electrical Equipment","sector":"Industrials"},"redFlags":[],"eventType":"product_launch","narrative":"Rockwell Automation launched TechConnectIQ Support, a modernized remote support experience designed to help manufacturers reduce downtime and accelerate issue resolution.\n\nThe service features 24x7x365 access to technical support and includes AI-driven tools like augmented reality guidance and federated search.\n\nTechConnectIQ is available immediately for single-site contract customers in North America, with plans to expand to additional regions in 2027.","sentiment":"bullish","agentHooks":{"shouldPost":false,"suggestedAngle":"New AI-enabled service aims to boost support efficiency and address manufacturing skills gaps."},"keyFigures":{"customDimensions":{"employee_count":26000}},"quotedText":"TechConnectIQ brings together our expertise and AI capabilities to help customers stay productive when on-site resources are limited.","namedEntities":{"people":[{"name":"Matt Fordenwalt","role":"Senior Vice President, Lifecycle Services"},{"name":"Bill Prather","role":"Lead Product Manager, Production Optimization"}],"products":["TechConnectIQ Support","TechConnectIQ","myRockwellAutomation TechConnect hub","Connected Enterprise"],"companies":[{"name":"Rockwell Automation, Inc.","ticker":"ROK"}],"dollarAmounts":[]},"materialImpact":{"score":2,"reasoning":"Routine product/service launch. TechConnectIQ is an enhancement of existing TechConnect services with new AI tools and tiered support. While positive for customer retention, it is not a transformative event or major revenue driver announcement."},"tickerRelevance":{"others":[],"primary":"ROK"},"globalImportance":25,"audienceRelevance":35,"eventTypeSecondary":[],"importanceComponents":{"tickerTier":"large-cap","eventGravity":"product_launch","sectorWeight":"industrials"}},"event_type":"product_launch","event_type_secondary":null,"sentiment":"bullish","material_impact_score":2,"narrative":"Rockwell Automation launched TechConnectIQ Support, a modernized remote support experience designed to help manufacturers reduce downtime and accelerate issue resolution.\n\nThe service features 24x7x365 access to technical support and includes AI-driven tools like augmented reality guidance and federated search.\n\nTechConnectIQ is available immediately for single-site contract customers in North America, with plans to expand to additional regions in 2027.","key_figures":{"customDimensions":{"employee_count":26000}},"named_entities":{"people":[{"name":"Matt Fordenwalt","role":"Senior Vice President, Lifecycle Services"},{"name":"Bill Prather","role":"Lead Product Manager, Production Optimization"}],"products":["TechConnectIQ Support","TechConnectIQ","myRockwellAutomation TechConnect hub","Connected Enterprise"],"companies":[{"name":"Rockwell Automation, Inc.","ticker":"ROK"}],"dollarAmounts":[]},"model_name":"glm-4.7","prompt_hash":"sha256:727b4b9429a443af","schema_hash":"sha256:05005c02d9cffac9","created_at":"2026-08-27T15:46:55.154Z","global_importance":25,"audience_relevance":35,"importance_components":{"tickerTier":"large-cap","eventGravity":"product_launch","sectorWeight":"industrials"}},"durationMs":165334,"modelName":"glm-4.7"}}