{"success":true,"data":{"pressRelease":{"id":"14334","rtpr_id":"nGNX9M118j","ticker":"EGAN","exchange":"NASDAQ","all_tickers":["EGAN"],"title":"eGain Named Finalist in Two Categories at the National AI Awards 2026","author":"Globe Newswire","published_at":"2026-04-30T09:00:00.142Z","article_body":"LONDON, April 30, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN),\nthe leader in AI-powered knowledge management for enterprise customer service,\ntoday announces it has been named a finalist in two categories at the National\nAI Awards 2026: Best AI Platform and Infrastructure and AI in Marketing and\nCustomer Experience. Winners will be announced online on 9 June, with\ncelebrations hosted on 10 June at The AI Summit London.\n\nThe National AI Awards recognise the individuals, teams and organisations\ndriving meaningful progress in artificial intelligence across the UK, spanning\ninnovation, leadership and real-world application. Being named a finalist\nplaces eGain among a select group of organisations recognised for delivering\nAI in live environments, where performance, accountability and measurable\noutcomes are under increasing scrutiny.\n\neGain’s nomination for Best AI Platform and Infrastructure recognises\nComposer, eGain’s agentic AI tool that gives developers the APIs, SDKs, and\nMCP servers to rapidly build knowledge-powered applications and configure\nagentic workflows across the enterprise. The AI in Marketing and Customer\nExperience nomination recognises the work done in partnership with BT, where\neGain’s platform powers GPT-driven answers across multiple business units\nserving tens of millions of UK customers — while preserving compliant,\nguided pathways where regulation demands it.\n\nAshu Roy, CEO of eGain, said:\n\n“Being recognised in two categories at the National AI Awards reflects what\nour customers are achieving with trusted AI-powered knowledge at the core of\ntheir operations. The BT nomination in particular is a testament to what\nbecomes possible when AI is deployed thoughtfully — at scale, with\ngovernance built in from the start. We look forward to demonstrating both at\nSolve 26 London next week.”\n\nFergus Bruce, CEO of The National AI Awards, said:\n\n“We are pleased to recognise eGain as a finalist in the National AI Awards\n2026. The shortlist of finalists reflects the strength of work happening\nacross the UK to move AI from ambition into practical impact. The diversity of\nentries and applications of AI have been fascinating and we expect this to\nonly continue into 2027. This year’s finalists represent an impressively\nhigh standard of innovation, leadership and execution, and we look forward to\nannouncing the winners and celebrating the overall achievements of the\nindustry in June.”\n\neGain will be showcasing Composer and its AI Knowledge Hub at Solve 26 London\non 6–7 May at the Sofitel London Heathrow. Stacy Young, Head of Knowledge\nManagement at BT, will present on Day 1, sharing how BT balances AI speed with\ncompliance across its customer service operations. Attendance is free; seats\nare limited. Register at egain.com/egain-solve-26-london\n(https://www.egain.com/egain-solve-26-london/).\n\nFor more information, visit thenationalaiawards.com\n(https://thenationalaiawards.com/).\n\nAbout eGain:\n\neGain (NASDAQ: EGAN) is a leading provider of AI-powered knowledge management\nand customer experience automation solutions. With over 25 years of experience\nin knowledge management, eGain helps enterprises unify siloed content,\nautomate trusted knowledge workflows, and deliver measurable AI-ROI through\nproven frameworks and methods. Global 2000 companies across industries rely on\neGain to transform customer service, improve employee productivity, reduce\ncosts, and accelerate AI adoption. Visit www.eGain.com for more information.\n\nContact: press@egain.com\n\nAbout The National AI Awards:\n\nThe National AI Awards celebrate excellence and innovation for those committed\nto artificial intelligence. Launched to spotlight remarkable advances in AI,\nthe awards recognize individuals and organizations driving AI technology\nforward across private and public sectors. For more information, visit\nthenationalaiawards.com (https://thenationalaiawards.com/).\n\n(https://www.globenewswire.com/NewsRoom/AttachmentNg/1ba27737-844e-4ba8-9f50-442e167e4799)\n\n\n\nGlobeNewswire, Inc. 2026","article_body_html":"","raw_payload":{"data":{"id":"nGNX9M118j","title":"eGain Named Finalist in Two Categories at the National AI Awards 2026","author":"Globe Newswire","ticker":"EGAN","created":"2026-04-30T09:00:00.142Z","tickers":["EGAN"],"exchange":"NASDAQ","article_body":"LONDON, April 30, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN),\nthe leader in AI-powered knowledge management for enterprise customer service,\ntoday announces it has been named a finalist in two categories at the National\nAI Awards 2026: Best AI Platform and Infrastructure and AI in Marketing and\nCustomer Experience. Winners will be announced online on 9 June, with\ncelebrations hosted on 10 June at The AI Summit London.\n\nThe National AI Awards recognise the individuals, teams and organisations\ndriving meaningful progress in artificial intelligence across the UK, spanning\ninnovation, leadership and real-world application. Being named a finalist\nplaces eGain among a select group of organisations recognised for delivering\nAI in live environments, where performance, accountability and measurable\noutcomes are under increasing scrutiny.\n\neGain’s nomination for Best AI Platform and Infrastructure recognises\nComposer, eGain’s agentic AI tool that gives developers the APIs, SDKs, and\nMCP servers to rapidly build knowledge-powered applications and configure\nagentic workflows across the enterprise. The AI in Marketing and Customer\nExperience nomination recognises the work done in partnership with BT, where\neGain’s platform powers GPT-driven answers across multiple business units\nserving tens of millions of UK customers — while preserving compliant,\nguided pathways where regulation demands it.\n\nAshu Roy, CEO of eGain, said:\n\n“Being recognised in two categories at the National AI Awards reflects what\nour customers are achieving with trusted AI-powered knowledge at the core of\ntheir operations. The BT nomination in particular is a testament to what\nbecomes possible when AI is deployed thoughtfully — at scale, with\ngovernance built in from the start. We look forward to demonstrating both at\nSolve 26 London next week.”\n\nFergus Bruce, CEO of The National AI Awards, said:\n\n“We are pleased to recognise eGain as a finalist in the National AI Awards\n2026. The shortlist of finalists reflects the strength of work happening\nacross the UK to move AI from ambition into practical impact. The diversity of\nentries and applications of AI have been fascinating and we expect this to\nonly continue into 2027. This year’s finalists represent an impressively\nhigh standard of innovation, leadership and execution, and we look forward to\nannouncing the winners and celebrating the overall achievements of the\nindustry in June.”\n\neGain will be showcasing Composer and its AI Knowledge Hub at Solve 26 London\non 6–7 May at the Sofitel London Heathrow. Stacy Young, Head of Knowledge\nManagement at BT, will present on Day 1, sharing how BT balances AI speed with\ncompliance across its customer service operations. Attendance is free; seats\nare limited. Register at egain.com/egain-solve-26-london\n(https://www.egain.com/egain-solve-26-london/).\n\nFor more information, visit thenationalaiawards.com\n(https://thenationalaiawards.com/).\n\nAbout eGain:\n\neGain (NASDAQ: EGAN) is a leading provider of AI-powered knowledge management\nand customer experience automation solutions. With over 25 years of experience\nin knowledge management, eGain helps enterprises unify siloed content,\nautomate trusted knowledge workflows, and deliver measurable AI-ROI through\nproven frameworks and methods. Global 2000 companies across industries rely on\neGain to transform customer service, improve employee productivity, reduce\ncosts, and accelerate AI adoption. Visit www.eGain.com for more information.\n\nContact: press@egain.com\n\nAbout The National AI Awards:\n\nThe National AI Awards celebrate excellence and innovation for those committed\nto artificial intelligence. Launched to spotlight remarkable advances in AI,\nthe awards recognize individuals and organizations driving AI technology\nforward across private and public sectors. For more information, visit\nthenationalaiawards.com (https://thenationalaiawards.com/).\n\n(https://www.globenewswire.com/NewsRoom/AttachmentNg/1ba27737-844e-4ba8-9f50-442e167e4799)\n\n\n\nGlobeNewswire, Inc. 2026"},"type":"article","timestamp":"2026-04-30T09:00:00.185230445Z","server_sent_at_ms":1777539600185},"received_at":"2026-04-30T09:00:00.439Z","source_url":null},"analysis":{"id":"11059","press_release_id":"14334","analysis_json":{"industry":{"label":"Software & Services","sector":"Information Technology"},"redFlags":[],"eventType":"other","narrative":"eGain Corporation was named a finalist in two categories at the National AI Awards 2026: Best AI Platform and Infrastructure and AI in Marketing and Customer Experience.\n\nThe nominations recognize eGain's Composer agentic AI tool and its partnership with BT to deploy GPT-driven customer service solutions across millions of users.\n\nThe company will showcase its solutions at the Solve 26 London event in early May, while award winners are set to be announced in June.","sentiment":"bullish","agentHooks":{"shouldPost":false,"suggestedAngle":"Award finalist status underscores platform traction with major enterprise partners like BT."},"keyFigures":{},"quotedText":"Being recognised in two categories at the National AI Awards reflects what our customers are achieving with trusted AI-powered knowledge at the core of their operations.","namedEntities":{"people":[{"name":"Ashu Roy","role":"CEO of eGain"},{"name":"Fergus Bruce","role":"CEO of The National AI Awards"},{"name":"Stacy Young","role":"Head of Knowledge Management at BT"}],"products":["Composer","AI Knowledge Hub"],"companies":[{"name":"eGain Corporation","ticker":"EGAN"},{"name":"BT","relationship":"partner"},{"name":"The National AI Awards"}],"dollarAmounts":[]},"materialImpact":{"score":1,"reasoning":"Being named a finalist for an award is a routine branding/marketing event with no disclosed financial impact or material change in business operations."},"tickerRelevance":{"others":[],"primary":"EGAN"},"globalImportance":5,"audienceRelevance":5,"eventTypeSecondary":[],"importanceComponents":{"tickerTier":"small-cap","eventGravity":"award_nomination_low_impact","sectorWeight":"neutral"}},"event_type":"other","event_type_secondary":null,"sentiment":"bullish","material_impact_score":1,"narrative":"eGain Corporation was named a finalist in two categories at the National AI Awards 2026: Best AI Platform and Infrastructure and AI in Marketing and Customer Experience.\n\nThe nominations recognize eGain's Composer agentic AI tool and its partnership with BT to deploy GPT-driven customer service solutions across millions of users.\n\nThe company will showcase its solutions at the Solve 26 London event in early May, while award winners are set to be announced in June.","key_figures":{},"named_entities":{"people":[{"name":"Ashu Roy","role":"CEO of eGain"},{"name":"Fergus Bruce","role":"CEO of The National AI Awards"},{"name":"Stacy Young","role":"Head of Knowledge Management at BT"}],"products":["Composer","AI Knowledge Hub"],"companies":[{"name":"eGain Corporation","ticker":"EGAN"},{"name":"BT","relationship":"partner"},{"name":"The National AI Awards"}],"dollarAmounts":[]},"model_name":"glm-4.7","prompt_hash":"sha256:1fc968c3ac7f7ebb","schema_hash":"sha256:1f8af1196c7db48c","created_at":"2026-04-30T09:03:20.692Z","global_importance":5,"audience_relevance":5,"importance_components":{"tickerTier":"small-cap","eventGravity":"award_nomination_low_impact","sectorWeight":"neutral"}},"durationMs":201121,"modelName":"glm-4.7"}}