{"success":true,"data":{"pressRelease":{"id":"144366","rtpr_id":"nPn7Vgs1Va-20260915","ticker":"G","exchange":"NYSE","all_tickers":["G"],"title":"Genpact Wins in the Inaugural 2026 HFS Services-as-Software Awards","author":"PR Newswire","published_at":"2026-09-15T16:00:05.269Z","article_body":"Genpact Wins in the Inaugural 2026 HFS Services-as-Software Awards\nPR Newswire\n\nNEW YORK, Sept. 15, 2026\n\nRecognition highlights Genpact's Agentic Operations model, now embedded across\nfinance, procurement, insurance, and banking operations\n\nNEW YORK, Sept. 15, 2026 /PRNewswire/ -- Genpact (NYSE: G), the Agentic\nOperations company, today announced it has won the Best Services Eating\nSoftware category of the inaugural 2026 HFS Services-as-Software Awards\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=2706939735&u=https%3A%2F%2Fwww.hfsresearch.com%2Fsas-awards-winners%2F&a=Best+Services+Eating+Software+category+of+the+inaugural+2026+HFS+Services-as-Software+Awards)\n, which honor companies turning the convergence of services, software, AI, and\nautomation into new ways of delivering enterprise work and outcomes. The award\nrecognizes Genpact Agentic Operations, the company's model for running\nmission-critical enterprise workflows with AI agents handling volume and\npeople validating the work. The model is already in production across\nGenpact's enterprise clients, including many Fortune 100 companies.\n\nGenpact was selected from more than 250 global submissions scored by HFS\nResearch analysts against five criteria: AI-driven delivery, agentic\nadaptability, outcome orientation, scalable architecture, and proven\nenterprise success.\n\n\"Agentic Operations is built on a conviction we have held from the start.\nThere is no artificial intelligence without process intelligence. Our agents\nprove it. They are consequential agents, carrying the process knowledge that\nonce lived only in the heads of our people,\" said Balkrishan \"BK\" Kalra,\nPresident and CEO, Genpact. \"Context from our agents, judgment from our\nexperts, working inside the workflows that run our clients' businesses. We sit\nclosest to the work, so we commit to the outcome and deliver a client\nexperience no one else can match. This recognition says the market is moving\nour way and we are not slowing down.\"\n\nFrom concept to production reality\n\nGenpact Agentic Operations began in accounts payable, where it is now in\nproduction across many enterprise clients. It has since extended into\nrecord-to-report, procurement, insurance policy administration, and banking\nanalyst workflows.\n\nIn accounts payable, Agentic Operations has delivered:\n\n * Touchless processing increases from 26% to more than 80%\n * Invoice accuracy improvement from 70% to more than 95%\n * First-pass three-way match increases from 78% to more than 90%\n * First-touch supplier inquiry resolutions from zero to more than 95%\n\"Genpact's submission stood out because it brings Services-as-Software from\nconcept to production reality,\" said Phil Fersht, CEO and Chief Analyst, HFS\nResearch. \"We genuinely believe Genpact is onto something big with Agentic\nOperations: its Agentic AP Suite and broader portfolio of agentic solutions.\nIt's our Services-as-Software vision brought to life, demonstrating how AI\nagents embedded into enterprise workflows, combined with human oversight, can\ntransform service delivery from labor-centric execution to software-defined,\noutcome-based operations at scale.\"\n\nAbout the HFS Services-as-Software Awards\n\nThe HFS Services-as-Software Awards recognize enterprises and technology\nproviders leading the shift from labor-based delivery to AI-native,\nsoftware-defined operations. The Best Services Eating Software category\nrecognizes services codified as software: people-led services broken down into\nrepeatable workflows, bots, and AI agents, then delivered as modular,\nplatform-enabled offerings with measurable outcomes.\n\nAbout Genpact\n\nGenpact (NYSE: G) is the Agentic Operations company, where applied AI meets\ncontext-rich process intelligence. We run and transform mission-critical\noperations for global enterprises. Genpact's Agentic Operations are grounded\nin decades of operating core business processes at scale across finance,\nsupply chain, banking, insurance, and more. Our flywheel of advanced\ntechnology, trusted data foundations, and deep ecosystem partnerships moves\nenterprises rapidly from experimentation to scale. AI agents bring speed and\nprecision, human experts bring judgment, and together they deliver outcomes\nclients can measure. Get to know us at genpact.com\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=359166951&u=http%3A%2F%2Fwww.genpact.com%2F&a=genpact.com)\n \n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=3177932581&u=http%3A%2F%2Fwww.genpact.com%2F&a=%C2%A0)\nand on LinkedIn\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=2870610767&u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgenpact%2Fmycompany%2F&a=LinkedIn)\n, YouTube\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=1587561426&u=https%3A%2F%2Fwww.youtube.com%2Fuser%2FGenpactLtd&a=YouTube)\n, X\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=3744754157&u=https%3A%2F%2Fx.com%2Fgenpact&a=X)\n, and Facebook\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=990530427&u=https%3A%2F%2Fwww.facebook.com%2FProudToBeGenpact%2F&a=Facebook)\n.\n\nMEDIA CONTACT:\n\nKeith Gordon\nGenpact Media Relations\n+1-917-204-9952\nkeith.gordon@genpact.com (mailto:keith.gordon@genpact.com)\n\nView original content to download\nmultimedia:https://www.prnewswire.com/news-releases/genpact-wins-in-the-inaugural-2026-hfs-services-as-software-awards-302879351.html\n(https://www.prnewswire.com/news-releases/genpact-wins-in-the-inaugural-2026-hfs-services-as-software-awards-302879351.html)\n\nSOURCE Genpact\n\n\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS1988867/HFS_SASAwards_EatingSoftware_First-Place_Genpact.jpg?id=OA2950136\nhttps://mmx.prnewswire.com/media/MS656119/Genpact-Logo.jpg?id=OA2950135\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved.","article_body_html":"","raw_payload":{"data":{"id":"nPn7Vgs1Va-20260915","title":"Genpact Wins in the Inaugural 2026 HFS Services-as-Software Awards","author":"PR Newswire","ticker":"G","created":"2026-09-15T16:00:05.269Z","tickers":["G"],"exchange":"NYSE","article_body":"Genpact Wins in the Inaugural 2026 HFS Services-as-Software Awards\nPR Newswire\n\nNEW YORK, Sept. 15, 2026\n\nRecognition highlights Genpact's Agentic Operations model, now embedded across\nfinance, procurement, insurance, and banking operations\n\nNEW YORK, Sept. 15, 2026 /PRNewswire/ -- Genpact (NYSE: G), the Agentic\nOperations company, today announced it has won the Best Services Eating\nSoftware category of the inaugural 2026 HFS Services-as-Software Awards\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=2706939735&u=https%3A%2F%2Fwww.hfsresearch.com%2Fsas-awards-winners%2F&a=Best+Services+Eating+Software+category+of+the+inaugural+2026+HFS+Services-as-Software+Awards)\n, which honor companies turning the convergence of services, software, AI, and\nautomation into new ways of delivering enterprise work and outcomes. The award\nrecognizes Genpact Agentic Operations, the company's model for running\nmission-critical enterprise workflows with AI agents handling volume and\npeople validating the work. The model is already in production across\nGenpact's enterprise clients, including many Fortune 100 companies.\n\nGenpact was selected from more than 250 global submissions scored by HFS\nResearch analysts against five criteria: AI-driven delivery, agentic\nadaptability, outcome orientation, scalable architecture, and proven\nenterprise success.\n\n\"Agentic Operations is built on a conviction we have held from the start.\nThere is no artificial intelligence without process intelligence. Our agents\nprove it. They are consequential agents, carrying the process knowledge that\nonce lived only in the heads of our people,\" said Balkrishan \"BK\" Kalra,\nPresident and CEO, Genpact. \"Context from our agents, judgment from our\nexperts, working inside the workflows that run our clients' businesses. We sit\nclosest to the work, so we commit to the outcome and deliver a client\nexperience no one else can match. This recognition says the market is moving\nour way and we are not slowing down.\"\n\nFrom concept to production reality\n\nGenpact Agentic Operations began in accounts payable, where it is now in\nproduction across many enterprise clients. It has since extended into\nrecord-to-report, procurement, insurance policy administration, and banking\nanalyst workflows.\n\nIn accounts payable, Agentic Operations has delivered:\n\n * Touchless processing increases from 26% to more than 80%\n * Invoice accuracy improvement from 70% to more than 95%\n * First-pass three-way match increases from 78% to more than 90%\n * First-touch supplier inquiry resolutions from zero to more than 95%\n\"Genpact's submission stood out because it brings Services-as-Software from\nconcept to production reality,\" said Phil Fersht, CEO and Chief Analyst, HFS\nResearch. \"We genuinely believe Genpact is onto something big with Agentic\nOperations: its Agentic AP Suite and broader portfolio of agentic solutions.\nIt's our Services-as-Software vision brought to life, demonstrating how AI\nagents embedded into enterprise workflows, combined with human oversight, can\ntransform service delivery from labor-centric execution to software-defined,\noutcome-based operations at scale.\"\n\nAbout the HFS Services-as-Software Awards\n\nThe HFS Services-as-Software Awards recognize enterprises and technology\nproviders leading the shift from labor-based delivery to AI-native,\nsoftware-defined operations. The Best Services Eating Software category\nrecognizes services codified as software: people-led services broken down into\nrepeatable workflows, bots, and AI agents, then delivered as modular,\nplatform-enabled offerings with measurable outcomes.\n\nAbout Genpact\n\nGenpact (NYSE: G) is the Agentic Operations company, where applied AI meets\ncontext-rich process intelligence. We run and transform mission-critical\noperations for global enterprises. Genpact's Agentic Operations are grounded\nin decades of operating core business processes at scale across finance,\nsupply chain, banking, insurance, and more. Our flywheel of advanced\ntechnology, trusted data foundations, and deep ecosystem partnerships moves\nenterprises rapidly from experimentation to scale. AI agents bring speed and\nprecision, human experts bring judgment, and together they deliver outcomes\nclients can measure. Get to know us at genpact.com\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=359166951&u=http%3A%2F%2Fwww.genpact.com%2F&a=genpact.com)\n \n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=3177932581&u=http%3A%2F%2Fwww.genpact.com%2F&a=%C2%A0)\nand on LinkedIn\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=2870610767&u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgenpact%2Fmycompany%2F&a=LinkedIn)\n, YouTube\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=1587561426&u=https%3A%2F%2Fwww.youtube.com%2Fuser%2FGenpactLtd&a=YouTube)\n, X\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=3744754157&u=https%3A%2F%2Fx.com%2Fgenpact&a=X)\n, and Facebook\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4774803-1&h=990530427&u=https%3A%2F%2Fwww.facebook.com%2FProudToBeGenpact%2F&a=Facebook)\n.\n\nMEDIA CONTACT:\n\nKeith Gordon\nGenpact Media Relations\n+1-917-204-9952\nkeith.gordon@genpact.com (mailto:keith.gordon@genpact.com)\n\nView original content to download\nmultimedia:https://www.prnewswire.com/news-releases/genpact-wins-in-the-inaugural-2026-hfs-services-as-software-awards-302879351.html\n(https://www.prnewswire.com/news-releases/genpact-wins-in-the-inaugural-2026-hfs-services-as-software-awards-302879351.html)\n\nSOURCE Genpact\n\n\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS1988867/HFS_SASAwards_EatingSoftware_First-Place_Genpact.jpg?id=OA2950136\nhttps://mmx.prnewswire.com/media/MS656119/Genpact-Logo.jpg?id=OA2950135\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved."},"type":"article","timestamp":"2026-09-15T16:00:05.321116397Z","server_sent_at_ms":1789488005321},"received_at":"2026-09-15T16:00:05.375Z","source_url":"https://www.prnewswire.com/news-releases/genpact-wins-in-the-inaugural-2026-hfs-services-as-software-awards-302879351.html"},"analysis":{"id":"133189","press_release_id":"144366","analysis_json":{"industry":{"label":"IT Services","sector":"Information Technology"},"redFlags":["Operational metrics are company-reported and unaudited; award judged by HFS Research, a commercial analyst firm with a promotional relationship to winners"],"eventType":"operations_update","narrative":"Genpact won the Best Services Eating Software category at the inaugural 2026 HFS Services-as-Software Awards, chosen from more than 250 global submissions scored by HFS Research analysts.\n\nThe award recognizes Genpact Agentic Operations, the company's model of pairing AI agents with human validation, which is in production across finance, procurement, insurance, and banking workflows for enterprise clients including many Fortune 100 companies.\n\nIn accounts payable, Genpact says the model has lifted touchless processing from 26% to more than 80% and invoice accuracy from 70% to more than 95%, with first-pass three-way match rising from 78% to more than 90%.\n\nThe win is third-party validation of Genpact's shift from labor-centric delivery to software-defined, outcome-based operations, though the release contains no financial figures and no new commercial commitments.","sentiment":"neutral","agentHooks":{"shouldPost":false,"suggestedAngle":"Award validation for Genpact's AI-led delivery pivot -- a soft credibility signal, not a catalyst."},"keyFigures":{"customDimensions":{"award_submissions":"more than 250 global submissions","ap_invoice_accuracy":"improved from 70% to more than 95%","ap_touchless_processing":"increased from 26% to more than 80%","ap_first_pass_three_way_match":"increased from 78% to more than 90%","supplier_inquiry_first_touch_resolution":"from zero to more than 95%"}},"quotedText":"There is no artificial intelligence without process intelligence","namedEntities":{"people":[{"name":"Balkrishan \"BK\" Kalra","role":"President and CEO, Genpact"},{"name":"Phil Fersht","role":"CEO and Chief Analyst, HFS Research"},{"name":"Keith Gordon","role":"Genpact Media Relations"}],"products":["Genpact Agentic Operations","Agentic AP Suite"],"companies":[{"name":"Genpact","ticker":"G","relationship":"filer / award winner"},{"name":"HFS Research","relationship":"award organizer / analyst firm"}],"dollarAmounts":[]},"materialImpact":{"score":1,"reasoning":"This is a promotional award-recognition release with no financial figures, no contract value, and no guidance. The production metrics cited are company-reported and carry no near-term earnings impact."},"tickerRelevance":{"others":[],"primary":"G"},"globalImportance":12,"audienceRelevance":15,"eventTypeSecondary":[],"importanceComponents":{"tickerTier":"mid-cap","eventGravity":"award-recognition PR, no financial impact","sectorWeight":"IT services / BPO","issuerAuthored":true,"householdBrandBoost":false,"retailFavoriteBoost":false}},"event_type":"operations_update","event_type_secondary":null,"sentiment":"neutral","material_impact_score":1,"narrative":"Genpact won the Best Services Eating Software category at the inaugural 2026 HFS Services-as-Software Awards, chosen from more than 250 global submissions scored by HFS Research analysts.\n\nThe award recognizes Genpact Agentic Operations, the company's model of pairing AI agents with human validation, which is in production across finance, procurement, insurance, and banking workflows for enterprise clients including many Fortune 100 companies.\n\nIn accounts payable, Genpact says the model has lifted touchless processing from 26% to more than 80% and invoice accuracy from 70% to more than 95%, with first-pass three-way match rising from 78% to more than 90%.\n\nThe win is third-party validation of Genpact's shift from labor-centric delivery to software-defined, outcome-based operations, though the release contains no financial figures and no new commercial commitments.","key_figures":{"customDimensions":{"award_submissions":"more than 250 global submissions","ap_invoice_accuracy":"improved from 70% to more than 95%","ap_touchless_processing":"increased from 26% to more than 80%","ap_first_pass_three_way_match":"increased from 78% to more than 90%","supplier_inquiry_first_touch_resolution":"from zero to more than 95%"}},"named_entities":{"people":[{"name":"Balkrishan \"BK\" Kalra","role":"President and CEO, Genpact"},{"name":"Phil Fersht","role":"CEO and Chief Analyst, HFS Research"},{"name":"Keith Gordon","role":"Genpact Media Relations"}],"products":["Genpact Agentic Operations","Agentic AP Suite"],"companies":[{"name":"Genpact","ticker":"G","relationship":"filer / award winner"},{"name":"HFS Research","relationship":"award organizer / analyst firm"}],"dollarAmounts":[]},"model_name":"glm-5.3-flash","prompt_hash":"sha256:727b4b9429a443af","schema_hash":"sha256:05005c02d9cffac9","created_at":"2026-09-15T16:00:38.696Z","global_importance":12,"audience_relevance":15,"importance_components":{"tickerTier":"mid-cap","eventGravity":"award-recognition PR, no financial impact","sectorWeight":"IT services / BPO","issuerAuthored":true,"householdBrandBoost":false,"retailFavoriteBoost":false}},"durationMs":27176,"modelName":"glm-5.3-flash"}}