{"success":true,"data":{"pressRelease":{"id":"150859","rtpr_id":"nBw7dl6Rna-20260923","ticker":"GPN","exchange":"NYSE","all_tickers":["GPN"],"title":"Consumers Expect AI to Make 15% of Their Purchases Within Five Years, Global Payments Research Finds","author":"Business Wire","published_at":"2026-09-23T12:30:00.173Z","article_body":"Consumers Expect AI to Make 15% of Their Purchases Within Five Years, Global\nPayments Research Finds\n\nAnnual Agentic Commerce Report shows consumers are rapidly warming to agent\nexecuted purchasing, with comfort levels more than doubling across everyday\nspending categories\n\n\n * Consumers now expect AI-powered agents to make 15% of their purchases within\nfive years, up from 9% a year ago\n\n * Nearly half of Americans (45%) have used or would consider using an AI\nshopping agent\n\n * Comfort with AI-powered purchasing has more than doubled across select\ncategories including cinema tickets, meal delivery and subscriptions\n\n * Despite growing adoption, half of Americans (50%) remain concerned about\npayment security\n\nGlobal Payments Inc.\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fprotect.checkpoint.com%2Fv2%2Fr01%2F___https%3A%2Fwww.globalpayments.com%2F___.YzJ1Om1ib290aDE6YzpvZmZpY2UzNjVfZW1haWxzX2F0dGFjaG1lbnQ6ZGI3MTVlOWMxZDdjYjIzNmY3ZjU0NDA2YWFjNjcwMWE6Nzo5NjRhOjdiNjczZjNiMTBjY2QzM2E0ZGUxZjZkNzAxMWEyYmNhYzAwODQ4OTc3ZjY2ZjBhMGQ3MjAyNWViNDBiMDdkMWM6cDpGOkY&esheet=54608482&newsitemid=20260923900333&lan=en-US&anchor=Global+Payments+Inc.&index=1&md5=261cf6face2af000bf72ec40227e23ad)\n(NYSE: GPN), a leading payment technology and software company that powers\ncommerce for businesses of all sizes worldwide, today released new research\nshowing Americans are becoming increasingly comfortable with the idea of\nletting AI-powered agents shop on their behalf. A year ago, consumers expected\nAI agents to make 9% of their purchases within five years. Today, that figure\nhas climbed to 15%, signalling a rapid shift in consumer attitudes toward\nagent executed transactions and how commerce will be conducted in the future.\n\nConsumer behaviors are already changing. Nearly half of Americans (45%) have\nalready used, or would consider using, an AI shopping agent, while nearly\nseven in ten (69%) use AI to help find better deals when shopping. Sixty-three\npercent rely on it to save time. Rather than replacing shopping altogether, AI\nis helping consumers cut through endless comparison shopping, identify better\ndeals and make faster buying decisions.\n\n\"Just a year ago, the idea of letting AI actually buy something for you still\nfelt futuristic,\" said Cindy Turner, chief product officer at Global Payments.\n\"Today, consumers are increasingly willing to hand over everyday purchases if\nit saves time, finds better value and keeps them in control. That creates an\nopportunity for merchants, which is why Global Payments is focused on ensuring\nmerchants can support these transactions safely and at scale across a rapidly\nevolving ecosystem.\"\n\nThe findings align with broader industry efforts to prepare for a future in\nwhich AI agents play an increasingly central role in the shopping journey.\n\nConfidence in AI-powered purchasing surges\n\nAcross several everyday categories, shoppers are more than twice as likely as\nthey were last year to say they are comfortable using AI to spend up to $50:\n\n\n * Cinema tickets increased from 32% to 82%.\n\n * Meal delivery or pickup increased from 30% to 78%.\n\n * Meal vouchers and gift cards increased from 28% to 77%.\n\n * Subscriptions and memberships increased from 27% to 69%.\n\nThe findings suggest consumers are moving beyond simply experimenting with AI\nand are becoming increasingly comfortable with the idea of it completing\neveryday transactions on their behalf.\n\nFor retail purchases, a substantial majority of consumers are comfortable with\nAI agents transacting on their behalf, with clear spending limits:\n\n\n * 69% would let an AI agent spend up to $100 on groceries and everyday\nessentials.\n\n * 69% would permit spending up to $100 on clothing and footwear.\n\n * 64% would allow spending up to $100 on luxury clothing and footwear.\n\n * 58% would cap spending on electronics and gadgets at $100.\n\nThe shift could reshape how retailers compete online. As consumers\nincreasingly rely on AI agents to discover products, compare prices and\ncomplete purchases, businesses will need to compete not only for consumer\nattention, but also for visibility within AI-driven shopping journeys. In an\nagentic commerce environment, trust, discoverability and checkout experiences\nare poised to become critical competitive differentiators.\n\nAgentic commerce faces trust challenge\n\nDespite growing enthusiasm for AI-powered purchasing, consumers are not ready\nto hand over complete control. Half of Americans (50%) remain concerned about\nthe security of their payment details, while 46% cite concerns about privacy\nand personal data use – and 42% worry that AI could make the wrong\npurchasing decisions on their behalf.\n\nConsumers are also seeking safeguards that ensure they remain protected.\nOne-third (33%) want to approve every transaction before a payment is made,\nwhile 28% want access to human support when issues arise and 26% want proof\nthat AI systems cannot be hacked or manipulated.\n\nThe findings suggest agentic commerce is gaining momentum, but trust will\ndetermine how quickly it becomes engrained in everyday behavior.\n\nFurther findings from the Global Payments Agentic Commerce Report, including\nsector-specific insights covering retail, travel, hospitality and\nentertainment, are available at: globalpayments.com/agentic-commerce.\n\nMethodology\n\nThis press release cites findings from two waves of consumer research\nconducted by The Lantern, a specialist market research agency, in partnership\nwith Global Payments. The first survey was conducted in August-September 2025\nand included 8,000 consumers across the U.S., UK, France, Brazil, China,\nSingapore and Australia. The second survey was conducted in May 2026 and\nincluded 8,027 consumers across the same markets. The two surveys enable\nyear-over-year comparisons of consumer attitudes and behaviors. Full\nmethodology is available in the report: globalpayments.com/agentic-commerce.\n\nAbout Global Payments\n\nGlobal Payments Inc. (NYSE: GPN) is a leading payment technology and software\ncompany that powers commerce for businesses of all sizes worldwide. We help\nbusinesses grow with confidence by delivering innovative solutions that enable\nseamless payment acceptance, smarter operations and exceptional client\nexperiences – online, in store and everywhere in between. With its global\nreach, local expertise and scale, Global Payments(®) manages trillions in\npayments volume and billions of transactions across more than 175 countries.\nHeadquartered in Atlanta, Georgia, Global Payments is a Fortune 500® company\nand a member of the S&P 500. Learn more at company.globalpayments.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fcompany.globalpayments.com%2F&esheet=54608482&newsitemid=20260923900333&lan=en-US&anchor=company.globalpayments.com&index=2&md5=814c68fb588d712ffa1d0129da5cbda3)\n.\n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20260923900333/en/\n(https://www.businesswire.com/news/home/20260923900333/en/)\n\nInvestor Contact:\n\nNate Rozof\n\ninvestor.relations@globalpay.com (mailto:investor.relations@globalpay.com)\n\nMedia Contact:\n\nMatt Cochran\n\nmedia.relations@globalpay.com (mailto:media.relations@globalpay.com)\n\n\nCopyright Business Wire 2026","article_body_html":"","raw_payload":{"data":{"id":"nBw7dl6Rna-20260923","title":"Consumers Expect AI to Make 15% of Their Purchases Within Five Years, Global Payments Research Finds","author":"Business Wire","ticker":"GPN","created":"2026-09-23T12:30:00.173Z","tickers":["GPN"],"exchange":"NYSE","article_body":"Consumers Expect AI to Make 15% of Their Purchases Within Five Years, Global\nPayments Research Finds\n\nAnnual Agentic Commerce Report shows consumers are rapidly warming to agent\nexecuted purchasing, with comfort levels more than doubling across everyday\nspending categories\n\n\n * Consumers now expect AI-powered agents to make 15% of their purchases within\nfive years, up from 9% a year ago\n\n * Nearly half of Americans (45%) have used or would consider using an AI\nshopping agent\n\n * Comfort with AI-powered purchasing has more than doubled across select\ncategories including cinema tickets, meal delivery and subscriptions\n\n * Despite growing adoption, half of Americans (50%) remain concerned about\npayment security\n\nGlobal Payments Inc.\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fprotect.checkpoint.com%2Fv2%2Fr01%2F___https%3A%2Fwww.globalpayments.com%2F___.YzJ1Om1ib290aDE6YzpvZmZpY2UzNjVfZW1haWxzX2F0dGFjaG1lbnQ6ZGI3MTVlOWMxZDdjYjIzNmY3ZjU0NDA2YWFjNjcwMWE6Nzo5NjRhOjdiNjczZjNiMTBjY2QzM2E0ZGUxZjZkNzAxMWEyYmNhYzAwODQ4OTc3ZjY2ZjBhMGQ3MjAyNWViNDBiMDdkMWM6cDpGOkY&esheet=54608482&newsitemid=20260923900333&lan=en-US&anchor=Global+Payments+Inc.&index=1&md5=261cf6face2af000bf72ec40227e23ad)\n(NYSE: GPN), a leading payment technology and software company that powers\ncommerce for businesses of all sizes worldwide, today released new research\nshowing Americans are becoming increasingly comfortable with the idea of\nletting AI-powered agents shop on their behalf. A year ago, consumers expected\nAI agents to make 9% of their purchases within five years. Today, that figure\nhas climbed to 15%, signalling a rapid shift in consumer attitudes toward\nagent executed transactions and how commerce will be conducted in the future.\n\nConsumer behaviors are already changing. Nearly half of Americans (45%) have\nalready used, or would consider using, an AI shopping agent, while nearly\nseven in ten (69%) use AI to help find better deals when shopping. Sixty-three\npercent rely on it to save time. Rather than replacing shopping altogether, AI\nis helping consumers cut through endless comparison shopping, identify better\ndeals and make faster buying decisions.\n\n\"Just a year ago, the idea of letting AI actually buy something for you still\nfelt futuristic,\" said Cindy Turner, chief product officer at Global Payments.\n\"Today, consumers are increasingly willing to hand over everyday purchases if\nit saves time, finds better value and keeps them in control. That creates an\nopportunity for merchants, which is why Global Payments is focused on ensuring\nmerchants can support these transactions safely and at scale across a rapidly\nevolving ecosystem.\"\n\nThe findings align with broader industry efforts to prepare for a future in\nwhich AI agents play an increasingly central role in the shopping journey.\n\nConfidence in AI-powered purchasing surges\n\nAcross several everyday categories, shoppers are more than twice as likely as\nthey were last year to say they are comfortable using AI to spend up to $50:\n\n\n * Cinema tickets increased from 32% to 82%.\n\n * Meal delivery or pickup increased from 30% to 78%.\n\n * Meal vouchers and gift cards increased from 28% to 77%.\n\n * Subscriptions and memberships increased from 27% to 69%.\n\nThe findings suggest consumers are moving beyond simply experimenting with AI\nand are becoming increasingly comfortable with the idea of it completing\neveryday transactions on their behalf.\n\nFor retail purchases, a substantial majority of consumers are comfortable with\nAI agents transacting on their behalf, with clear spending limits:\n\n\n * 69% would let an AI agent spend up to $100 on groceries and everyday\nessentials.\n\n * 69% would permit spending up to $100 on clothing and footwear.\n\n * 64% would allow spending up to $100 on luxury clothing and footwear.\n\n * 58% would cap spending on electronics and gadgets at $100.\n\nThe shift could reshape how retailers compete online. As consumers\nincreasingly rely on AI agents to discover products, compare prices and\ncomplete purchases, businesses will need to compete not only for consumer\nattention, but also for visibility within AI-driven shopping journeys. In an\nagentic commerce environment, trust, discoverability and checkout experiences\nare poised to become critical competitive differentiators.\n\nAgentic commerce faces trust challenge\n\nDespite growing enthusiasm for AI-powered purchasing, consumers are not ready\nto hand over complete control. Half of Americans (50%) remain concerned about\nthe security of their payment details, while 46% cite concerns about privacy\nand personal data use – and 42% worry that AI could make the wrong\npurchasing decisions on their behalf.\n\nConsumers are also seeking safeguards that ensure they remain protected.\nOne-third (33%) want to approve every transaction before a payment is made,\nwhile 28% want access to human support when issues arise and 26% want proof\nthat AI systems cannot be hacked or manipulated.\n\nThe findings suggest agentic commerce is gaining momentum, but trust will\ndetermine how quickly it becomes engrained in everyday behavior.\n\nFurther findings from the Global Payments Agentic Commerce Report, including\nsector-specific insights covering retail, travel, hospitality and\nentertainment, are available at: globalpayments.com/agentic-commerce.\n\nMethodology\n\nThis press release cites findings from two waves of consumer research\nconducted by The Lantern, a specialist market research agency, in partnership\nwith Global Payments. The first survey was conducted in August-September 2025\nand included 8,000 consumers across the U.S., UK, France, Brazil, China,\nSingapore and Australia. The second survey was conducted in May 2026 and\nincluded 8,027 consumers across the same markets. The two surveys enable\nyear-over-year comparisons of consumer attitudes and behaviors. Full\nmethodology is available in the report: globalpayments.com/agentic-commerce.\n\nAbout Global Payments\n\nGlobal Payments Inc. (NYSE: GPN) is a leading payment technology and software\ncompany that powers commerce for businesses of all sizes worldwide. We help\nbusinesses grow with confidence by delivering innovative solutions that enable\nseamless payment acceptance, smarter operations and exceptional client\nexperiences – online, in store and everywhere in between. With its global\nreach, local expertise and scale, Global Payments(®) manages trillions in\npayments volume and billions of transactions across more than 175 countries.\nHeadquartered in Atlanta, Georgia, Global Payments is a Fortune 500® company\nand a member of the S&P 500. Learn more at company.globalpayments.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fcompany.globalpayments.com%2F&esheet=54608482&newsitemid=20260923900333&lan=en-US&anchor=company.globalpayments.com&index=2&md5=814c68fb588d712ffa1d0129da5cbda3)\n.\n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20260923900333/en/\n(https://www.businesswire.com/news/home/20260923900333/en/)\n\nInvestor Contact:\n\nNate Rozof\n\ninvestor.relations@globalpay.com (mailto:investor.relations@globalpay.com)\n\nMedia Contact:\n\nMatt Cochran\n\nmedia.relations@globalpay.com (mailto:media.relations@globalpay.com)\n\n\nCopyright Business Wire 2026"},"type":"article","timestamp":"2026-09-23T12:30:00.22741824Z","server_sent_at_ms":1790166600227},"received_at":"2026-09-23T12:30:00.389Z","source_url":"https://www.businesswire.com/news/home/20260923900333/en/"},"analysis":{"id":"139665","press_release_id":"150859","analysis_json":{"industry":{"label":"Transaction & Payment Processing Services","sector":"Financials"},"redFlags":[],"eventType":"other","narrative":"Global Payments released its annual Agentic Commerce Report, showing consumers now expect AI agents to make 15% of their purchases within five years, up from 9% a year ago.\n\nComfort with AI purchasing more than doubled across categories like cinema tickets (32% to 82%) and meal delivery (30% to 78%), though half of Americans remain concerned about payment security.\n\nThe research is a thought-leadership piece positioning GPN as an enabler of agent-executed commerce; it carries no direct financial or operational disclosure.","sentiment":"neutral","agentHooks":{"shouldPost":false,"suggestedAngle":"GPN thought-leadership research on agentic commerce adoption — background context, not a market-moving catalyst."},"keyFigures":{"customDimensions":{"prior_year_expectation":"9%","survey_respondents_wave1":8000,"survey_respondents_wave2":8027,"ai_purchase_share_5yr_expectation":"15%","americans_used_or_would_consider_ai_agent":"45%","americans_concerned_about_payment_security":"50%"}},"quotedText":"That creates an opportunity for merchants, which is why Global Payments is focused on ensuring merchants can support these transactions safely and at scale across a rapidly evolving ecosystem.","namedEntities":{"people":[{"name":"Cindy Turner","role":"Chief Product Officer, Global Payments"},{"name":"Nate Rozof","role":"Investor Relations contact"},{"name":"Matt Cochran","role":"Media contact"}],"products":["Global Payments Agentic Commerce Report"],"companies":[{"name":"Global Payments Inc.","ticker":"GPN","relationship":"filer/author"},{"name":"The Lantern","relationship":"market research agency partner"}],"dollarAmounts":[{"amount":"$50","context":"spending level for AI comfort categories like cinema tickets and meal delivery"},{"amount":"$100","context":"spending cap consumers would allow AI agents on groceries, clothing, and electronics"}]},"materialImpact":{"score":1,"reasoning":"This is a corporate research/PR piece on agentic commerce trends, not an operational or financial disclosure. It positions GPN in the agentic payments space but contains no earnings, guidance, contract, or product announcement."},"tickerRelevance":{"others":[],"primary":"GPN"},"globalImportance":12,"audienceRelevance":25,"eventTypeSecondary":[],"importanceComponents":{"tickerTier":"S&P 500 large-cap","eventGravity":"corporate research/PR release","financialImpact":"none disclosed","householdBrandBoost":false}},"event_type":"other","event_type_secondary":null,"sentiment":"neutral","material_impact_score":1,"narrative":"Global Payments released its annual Agentic Commerce Report, showing consumers now expect AI agents to make 15% of their purchases within five years, up from 9% a year ago.\n\nComfort with AI purchasing more than doubled across categories like cinema tickets (32% to 82%) and meal delivery (30% to 78%), though half of Americans remain concerned about payment security.\n\nThe research is a thought-leadership piece positioning GPN as an enabler of agent-executed commerce; it carries no direct financial or operational disclosure.","key_figures":{"customDimensions":{"prior_year_expectation":"9%","survey_respondents_wave1":8000,"survey_respondents_wave2":8027,"ai_purchase_share_5yr_expectation":"15%","americans_used_or_would_consider_ai_agent":"45%","americans_concerned_about_payment_security":"50%"}},"named_entities":{"people":[{"name":"Cindy Turner","role":"Chief Product Officer, Global Payments"},{"name":"Nate Rozof","role":"Investor Relations contact"},{"name":"Matt Cochran","role":"Media contact"}],"products":["Global Payments Agentic Commerce Report"],"companies":[{"name":"Global Payments Inc.","ticker":"GPN","relationship":"filer/author"},{"name":"The Lantern","relationship":"market research agency partner"}],"dollarAmounts":[{"amount":"$50","context":"spending level for AI comfort categories like cinema tickets and meal delivery"},{"amount":"$100","context":"spending cap consumers would allow AI agents on groceries, clothing, and electronics"}]},"model_name":"glm-5.3-flashx","prompt_hash":"sha256:727b4b9429a443af","schema_hash":"sha256:05005c02d9cffac9","created_at":"2026-09-23T12:30:06.998Z","global_importance":12,"audience_relevance":25,"importance_components":{"tickerTier":"S&P 500 large-cap","eventGravity":"corporate research/PR release","financialImpact":"none disclosed","householdBrandBoost":false}},"durationMs":6598,"modelName":"glm-5.3-flashx"}}