{"success":true,"data":{"pressRelease":{"id":"151621","rtpr_id":"nWkrd3sTV-20260924","ticker":"COOR","exchange":"Nasdaq Stockholm","all_tickers":["COOR"],"title":"New report: AI is becoming part of day-to-day operations in facility management","author":"Cision","published_at":"2026-09-24T07:00:14.638Z","article_body":"Coor\nA new Nordic report from Coor shows that AI is set to become an integral part\nof facility management. 43 per cent of decision-makers in Real Estate and\nFacility Management believe that AI will transform the way workplaces,\nbuildings and services are planned, managed and delivered. Half of responding\ndecision-makers are already testing or using advanced autonomous AI solutions.\nHowever, the report's clear conclusion is that the greatest value lies not in\nthe most visible tools - but in the day-to-day operations where FM is carried\nout every day.\n\nThe report, which is based on responses from around 500 decision-makers in\nReal Estate and Facility Management (REFM) and 500 office workers in Sweden,\nNorway, Denmark and Finland, shows that AI is rapidly moving from hype and\npilot projects to practical business development. At the same time, progress\nis uneven. Only 15 per cent of decision-makers state that their organisation\nis actively investing in and scaling up AI, whilst 31 per cent do not yet use\nAI in any area of facility management.\n\n\"AI in facility management is now entering a new phase. It is no longer\nprimarily about testing individual tools, but about linking AI to data,\nworkflows and decisions in day-to-day operations. That is where the real\nbenefits arise,\" says Ola Klingenborg, President and CEO of Coor.\n\nWhen AI is used in workplaces, in buildings and in safety-critical\nenvironments, issues of trust, privacy, governance and human oversight become\ncentral. The report therefore emphasises the importance of AI being developed\nand used responsibly, with clear ownership, transparency and control.\n\nThe first wave of AI in Facility Management (FM) has primarily focused on\nvisible applications such as digital assistants, service interactions and\nadministrative support. Coor's report now points to the next shift: AI that\nstrengthens operations themselves - through better use of service data, work\norders, building systems, user feedback, cleaning schedules, security\nincidents, supplier information and customer-specific requirements.\n\nThis means that much of the impact of AI may be invisible to the end user, but\neven more significant from an operational perspective. AI can contribute to\nbetter planning of facility management, faster handling of technical service\nrequests, more accurate prioritisation of security alerts and more efficient\nadministrative workflows. Overall, technology can contribute to more\nefficient, sustainable and responsive workplaces and buildings.\n\nAt the same time, the report shows that the biggest obstacles to scaling up AI\nare often organisational and operational rather than technical. Skills remain\nthe primary barrier, but in more mature organisations, data quality,\ngovernance, system integration, ownership, workflow design and readiness for\nchange are becoming increasingly important.\n\n\"FM operates right at the heart of the environments where AI must work in\npractice: in buildings, services, customer engagement and day-to-day\noperations. That is why FM plays a key role in turning AI's potential into\ntangible benefits - whilst ensuring that people remain in control where\njudgement and responsibility are required\", says Ola Klingenborg.\n\nKey findings of the report\n* AI is moving beyond the pilot phase. FM organisations are transitioning from\nisolated trials to concrete operational development - though the level of\nmaturity varies significantly between markets and companies.\n* The greatest value does not lie in the visible tools. The real potential\nlies in using data, systems and workflows to improve day-to-day operations.\n* AI is becoming a new operational capability. Used correctly, the technology\ncan enhance planning, prioritisation, service delivery and real-time\ndecision-making.\n* Scaling is determined by the organisation - not by the tools. Expertise,\ndata quality, governance, integration and clear ownership are crucial to\nintegration and clear ownership are crucial to creating a real impact.\n* Trust and human oversight are crucial. As AI moves into workplaces and\nbuildings, the technology must be used responsibly, transparently and within\nclear frameworks.\nAbout the report\n\nThe report forms part of Coor's `Join the Workplace Revolution' series and\nexamines how AI is beginning to impact Real Estate and Facility Management\n(REFM) in the Nordic region. The study combines quantitative survey data,\nindustry perspectives and operational examples. The survey covers\napproximately 500 REFM decision-makers and 500 office workers in Sweden,\nNorway, Denmark and Finland.\n\n \n\nCoor is one of the Nordic region's leading providers of facility management\nservices. With approximately 12,000 employees, Coor delivers service solutions\nthat create value for people and businesses throughout the Nordic region.\n\nDownload the report here: Join the Workplace Revolution | Future Workplace\nReports | Coor (https://www.coor.com/insights/join-the-workplace-revolution/)\n\n \n\nFor further information, please contact:\n\nMagdalena Öhrn, Communications Director, Coor\n\n+46 10 559 55 19\n\nmagdalena.ohrn@coor.com\n\n \n\nOscar Stjernborg, Vice President Marketing & Sales Strategy\n\n+46 76-761 23 53\n\noscar.stjernborg@coor.com\n\n \n\nAbout Coor:\n\nAs the leading provider of facility management services, Coor aims to create\nthe happiest, healthiest, and most prosperous workplace environments in the\nNordic region. Coor offers specialist expertise in workplace services,\nproperty services and strategic advisory services. Coor creates value by\nexecuting, developing, and streamlining our customers' service activities.\nThis enables our customers to do what they do best.\n\nCoor's customer base includes many large and small companies and public-sector\norganisations across the Nordic region, including ABB, Aibel, the Danish\nBuilding and Property Agency, DSB, Equinor, ICA, IKEA, Karolinska University\nHospital in Solna, PKA - \"Danish Police, Public Prosecution Authority and\nPrison and Probation Service\", PostNord, SAS, Skanska, Swedbank, Vasakronan\nand Volvo Cars. Coor was founded in 1998 and has been listed on Nasdaq\nStockholm since 2015. Coor takes responsibility for the operations it\nconducts, in relation to its customers, employees and shareholders, as well as\nfor its wider impact on society and the environment. Read more\nat www.coor.com\n\n \n\n\nhttps://news.cision.com/coor/r/new-report--ai-is-becoming-part-of-day-to-day-operations-in-facility-management%2Cc4400155\n\nPress release Coor: New report, AI in FM\n(https://mb.cision.com/Main/8962/4400155/4285527.pdf)\n\n\n\n(c) Cision 2026","article_body_html":"","raw_payload":{"data":{"id":"nWkrd3sTV-20260924","title":"New report: AI is becoming part of day-to-day operations in facility management","author":"Cision","ticker":"COOR","created":"2026-09-24T07:00:14.638Z","tickers":["COOR"],"exchange":"Nasdaq Stockholm","article_body":"Coor\nA new Nordic report from Coor shows that AI is set to become an integral part\nof facility management. 43 per cent of decision-makers in Real Estate and\nFacility Management believe that AI will transform the way workplaces,\nbuildings and services are planned, managed and delivered. Half of responding\ndecision-makers are already testing or using advanced autonomous AI solutions.\nHowever, the report's clear conclusion is that the greatest value lies not in\nthe most visible tools - but in the day-to-day operations where FM is carried\nout every day.\n\nThe report, which is based on responses from around 500 decision-makers in\nReal Estate and Facility Management (REFM) and 500 office workers in Sweden,\nNorway, Denmark and Finland, shows that AI is rapidly moving from hype and\npilot projects to practical business development. At the same time, progress\nis uneven. Only 15 per cent of decision-makers state that their organisation\nis actively investing in and scaling up AI, whilst 31 per cent do not yet use\nAI in any area of facility management.\n\n\"AI in facility management is now entering a new phase. It is no longer\nprimarily about testing individual tools, but about linking AI to data,\nworkflows and decisions in day-to-day operations. That is where the real\nbenefits arise,\" says Ola Klingenborg, President and CEO of Coor.\n\nWhen AI is used in workplaces, in buildings and in safety-critical\nenvironments, issues of trust, privacy, governance and human oversight become\ncentral. The report therefore emphasises the importance of AI being developed\nand used responsibly, with clear ownership, transparency and control.\n\nThe first wave of AI in Facility Management (FM) has primarily focused on\nvisible applications such as digital assistants, service interactions and\nadministrative support. Coor's report now points to the next shift: AI that\nstrengthens operations themselves - through better use of service data, work\norders, building systems, user feedback, cleaning schedules, security\nincidents, supplier information and customer-specific requirements.\n\nThis means that much of the impact of AI may be invisible to the end user, but\neven more significant from an operational perspective. AI can contribute to\nbetter planning of facility management, faster handling of technical service\nrequests, more accurate prioritisation of security alerts and more efficient\nadministrative workflows. Overall, technology can contribute to more\nefficient, sustainable and responsive workplaces and buildings.\n\nAt the same time, the report shows that the biggest obstacles to scaling up AI\nare often organisational and operational rather than technical. Skills remain\nthe primary barrier, but in more mature organisations, data quality,\ngovernance, system integration, ownership, workflow design and readiness for\nchange are becoming increasingly important.\n\n\"FM operates right at the heart of the environments where AI must work in\npractice: in buildings, services, customer engagement and day-to-day\noperations. That is why FM plays a key role in turning AI's potential into\ntangible benefits - whilst ensuring that people remain in control where\njudgement and responsibility are required\", says Ola Klingenborg.\n\nKey findings of the report\n* AI is moving beyond the pilot phase. FM organisations are transitioning from\nisolated trials to concrete operational development - though the level of\nmaturity varies significantly between markets and companies.\n* The greatest value does not lie in the visible tools. The real potential\nlies in using data, systems and workflows to improve day-to-day operations.\n* AI is becoming a new operational capability. Used correctly, the technology\ncan enhance planning, prioritisation, service delivery and real-time\ndecision-making.\n* Scaling is determined by the organisation - not by the tools. Expertise,\ndata quality, governance, integration and clear ownership are crucial to\nintegration and clear ownership are crucial to creating a real impact.\n* Trust and human oversight are crucial. As AI moves into workplaces and\nbuildings, the technology must be used responsibly, transparently and within\nclear frameworks.\nAbout the report\n\nThe report forms part of Coor's `Join the Workplace Revolution' series and\nexamines how AI is beginning to impact Real Estate and Facility Management\n(REFM) in the Nordic region. The study combines quantitative survey data,\nindustry perspectives and operational examples. The survey covers\napproximately 500 REFM decision-makers and 500 office workers in Sweden,\nNorway, Denmark and Finland.\n\n \n\nCoor is one of the Nordic region's leading providers of facility management\nservices. With approximately 12,000 employees, Coor delivers service solutions\nthat create value for people and businesses throughout the Nordic region.\n\nDownload the report here: Join the Workplace Revolution | Future Workplace\nReports | Coor (https://www.coor.com/insights/join-the-workplace-revolution/)\n\n \n\nFor further information, please contact:\n\nMagdalena Öhrn, Communications Director, Coor\n\n+46 10 559 55 19\n\nmagdalena.ohrn@coor.com\n\n \n\nOscar Stjernborg, Vice President Marketing & Sales Strategy\n\n+46 76-761 23 53\n\noscar.stjernborg@coor.com\n\n \n\nAbout Coor:\n\nAs the leading provider of facility management services, Coor aims to create\nthe happiest, healthiest, and most prosperous workplace environments in the\nNordic region. Coor offers specialist expertise in workplace services,\nproperty services and strategic advisory services. Coor creates value by\nexecuting, developing, and streamlining our customers' service activities.\nThis enables our customers to do what they do best.\n\nCoor's customer base includes many large and small companies and public-sector\norganisations across the Nordic region, including ABB, Aibel, the Danish\nBuilding and Property Agency, DSB, Equinor, ICA, IKEA, Karolinska University\nHospital in Solna, PKA - \"Danish Police, Public Prosecution Authority and\nPrison and Probation Service\", PostNord, SAS, Skanska, Swedbank, Vasakronan\nand Volvo Cars. Coor was founded in 1998 and has been listed on Nasdaq\nStockholm since 2015. Coor takes responsibility for the operations it\nconducts, in relation to its customers, employees and shareholders, as well as\nfor its wider impact on society and the environment. Read more\nat www.coor.com\n\n \n\n\nhttps://news.cision.com/coor/r/new-report--ai-is-becoming-part-of-day-to-day-operations-in-facility-management%2Cc4400155\n\nPress release Coor: New report, AI in FM\n(https://mb.cision.com/Main/8962/4400155/4285527.pdf)\n\n\n\n(c) Cision 2026"},"type":"article","timestamp":"2026-09-24T07:00:14.733963662Z","server_sent_at_ms":1790233214733},"received_at":"2026-09-24T07:00:14.784Z","source_url":"https://news.cision.com/coor/r/new-report--ai-is-becoming-part-of-day-to-day-operations-in-facility-management%2Cc4400155"},"analysis":{"id":"140423","press_release_id":"151621","analysis_json":{"industry":{"label":"Commercial Services & Supplies","sector":"Industrials"},"redFlags":[],"eventType":"other","narrative":"Coor published a Nordic survey-based report on AI in facility management, part of its 'Join the Workplace Revolution' series, covering roughly 500 REFM decision-makers and 500 office workers across Sweden, Norway, Denmark and Finland.\n\nKey findings: 43% of decision-makers believe AI will transform how workplaces and services are managed, half are already testing or using autonomous AI solutions, but only 15% are actively scaling AI and 31% use none at all.\n\nCEO Ola Klingenborg argues the greatest AI value lies in day-to-day FM operations rather than visible tools, positioning Coor as a thought leader in the sector. The release contains no financials or business wins and is primarily brand-building content.","sentiment":"neutral","agentHooks":{"shouldPost":false,"suggestedAngle":"Coor thought-leadership report on AI in FM -- brand content, not a market-moving disclosure."},"keyFigures":{"customDimensions":{"employees_approx":12000,"pct_not_using_ai":"31%","pct_believe_ai_will_transform":"43%","survey_respondents_office_workers":500,"pct_actively_investing_and_scaling":"15%","pct_testing_or_using_autonomous_ai":"50%","survey_respondents_decision_makers":500}},"quotedText":"It is no longer primarily about testing individual tools, but about linking AI to data, workflows and decisions in day-to-day operations. 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