{"success":true,"data":{"pressRelease":{"id":"154518","rtpr_id":"nPn3bt9VGa-20260928","ticker":"CVO","exchange":"TSX","all_tickers":["CVO","MTS"],"title":"Metcash and Coveo Expand Strategic Partnership to Power Next Generation AI-Enabled Experiences for B2B Retail Customers","author":"PR Newswire","published_at":"2026-09-28T20:00:01.645Z","article_body":"Metcash and Coveo Expand Strategic Partnership to Power Next Generation AI-Enabled Experiences for B2B Retail Customers\nPR Newswire\n\nMONTREAL and SYDNEY, Sept. 22, 2026\n\nTogether with Coveo and Publicis Sapient, Australia's leading wholesaler\nbrings next-generation AI-powered search and conversational experiences in\nretailer communications, speeding up content discovery, improving productivity\nand better serving its B2B customers.\n\nMONTREAL and SYDNEY, Sept. 22, 2026 /PRNewswire/ -- Coveo\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=2933783138&u=https%3A%2F%2Fwww.coveo.com%2Fen&a=Coveo)\n (TSX: CVO), the leader in AI-Relevance, today announced that Metcash\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=3747453210&u=https%3A%2F%2Fwww.metcash.com%2F&a=Metcash)\n, Australia's leading wholesale distributor serving the independent grocery,\nhardware and liquor sectors, has expanded its partnership with Coveo to bring\nAI-powered conversational experiences to its B2B customer communications\nportal.\n\nUnlike traditional keyword-based search, Coveo's conversational search\nunderstands the intent behind every query, empowering customers to resolve\neveryday issues through self-service. Soon, the same trusted, relevant\nguidance will also be surfaced directly within the agent experience, helping\nsupport teams assist customers more efficiently.\n\n\"This announcement builds on our already successful partnership with Coveo. By\nbringing conversational search to our B2B customer communications platform,\nAskROSS, we're transforming how we support retailers by providing them with a\nmodern generative AI-powered digital experience. Embedding generative AI\ndirectly into our customer communications platform makes it faster and easier\nfor our retailers to find answers, self-serve routine needs and access support\nwhen they need it. This represents a significant step forward in delivering a\nmore modern, intelligent and customer-centric experience. Retailers can now\nask questions in natural language and receive fast, trusted answers that help\nthem make better decisions. That means less time spent searching for\ninformation, more time focused on serving shoppers and a simpler, more\nintuitive experience overall,\" said Madeleine Fitzpatrick, general manager\nretail at Metcash.\n\nThe expansion builds on the success of Metcash's existing deployment of Coveo\nin other areas of the business, including its online B2B marketplace, Sorted.\nPublicis Sapient, an enterprise AI platforms and services company, has worked\nwith Metcash for the past two years, helping define the future retailer\nexperience and the content and service foundations behind it.\n\n\"Metcash has a deep commitment to the independent retailers it serves across\nAustralia. We are a proud partner of Metcash on this mission,\" said Alexander\nMahr, managing director, Coveo APAC. \"Metcash's continued investment in Coveo\nreflects a clear focus on equipping its retail network with trusted,\ngenerative AI-powered experiences that help teams find information faster,\nmake better decisions and ultimately deliver better service to customers.\nWe're proud to support one of Australia's leading wholesalers as it continues\nto innovate with AI.\"\n\n\"Our work with Metcash has always been grounded in a simple ambition: make it\neasier for independent Australian retailers to run and grow their businesses.\nThis next phase with Coveo brings AI into the everyday moments that matter for\nretailers, helping them find answers faster and get the right support when\nthey need it. There's real potential for AI in B2B, from agentic commerce to\nAI-powered search, because it turns complex information and systems into\npractical value,\" said Cassandra Kelsall, head of advisory at Publicis Sapient\nAustralia.\n\nAbout Metcash\nMetcash (ASX: MTS) is Australia's leading wholesale and service provider to\nfood, liquor, hardware and other independent businesses nationwide. In\naddition to being an integrated wholesaler and scaled logistics operator, we\nare a retail banner owner, a large retailer, a franchisor and a retail media\nowner. For more information visit: www.metcash.com\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=264618680&u=http%3A%2F%2Fwww.metcash.com%2F&a=www.metcash.com)\n \n\nAbout Publicis Sapient\nPublicis Sapient, the global technology hub of Publicis Groupe, provides\nenterprise AI platforms and services. With over 30 years of digital business\ntransformation experience, we enable enterprise clients to transform how they\noperate and serve their customers, unlocking new value and enabling them to\nthrive in an AI-driven world. Our platforms Sapient Slingshot\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=3317931319&u=https%3A%2F%2Fwww.publicissapient.com%2Fplatforms%2Fslingshot&a=Sapient+Slingshot)\n, Sapient Bodhi\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=3186741249&u=https%3A%2F%2Fwww.publicissapient.com%2Fplatforms%2Fbodhi&a=Sapient+Bodhi)\n and Sapient Sustain\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=2278304492&u=https%3A%2F%2Fwww.publicissapient.com%2Fplatforms%2Fsustain&a=Sapient+Sustain)\n use AI built off this deep enterprise context to help organizations\nmodernize their legacy tech systems, build agentic solutions, and automate\ntheir IT operations. The combination of our AI platforms and the expertise of\nour people enables us to deliver faster and more effective outcomes through\nsolutions that are specific to the unique needs of our clients' businesses,\ntheir industries and their customers. For more information, visit\npublicissapient.com.\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=1218132315&u=http%3A%2F%2Fpublicissapient.com%2F&a=publicissapient.com.)\n \n\nAbout Coveo\nCoveo brings superior AI-Relevance to every point-of-experience, transforming\nhow enterprises connect with their customers and employees to maximize\nbusiness outcomes.\n\nRelevance is about moving from persona to person, the degree to which the\nenterprise-wide content, products, recommendations, and advice presented to a\nperson online aligns easily with their context, needs, preferences, behavior\nand intent, setting the competitive experience gold standard. Every person's\njourney is unique, and only AI can solve the complexity of tailoring\nexperiences across massive, diverse audiences and large volumes and variety of\ncontent and products.\n\nStay up to date on the latest Coveo news and content by subscribing to\nthe Coveo blog\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=1493401121&u=https%3A%2F%2Fwww.coveo.com%2Fblog%2F&a=Coveo+blog)\n, and following Coveo on LinkedIn\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=960379845&u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcoveo%2Fposts%2F%3FfeedView%3Dall&a=LinkedIn)\n and YouTube\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=3046868718&u=https%3A%2F%2Fwww.youtube.com%2Fuser%2FCoveoInsights&a=YouTube)\n.\n\nForward-Looking Information\nThis press release contains \"forward-looking information\" and \"forward-looking\nstatements\" within the meaning of applicable securities laws (collectively,\n\"forward-looking information\").\n\nThis forward-looking information is identified by the use of terms and phrases\nsuch as \"may\", \"would\", \"should\", \"could\", \"might\", \"will\", \"achieve\",\n\"occur\", \"expect\", \"intend\", \"estimate\", \"anticipate\", \"plan\", \"foresee\",\n\"believe\", \"continue\", \"target\", \"opportunity\", \"strategy\", \"scheduled\",\n\"outlook\", \"forecast\", \"projection\", or \"prospect\", the negative of these\nterms and similar terminology, including references to assumptions, although\nnot all forward-looking information contains these terms and phrases. In\naddition, any statements that refer to expectations, intentions, projections,\nor other characterizations of future events or circumstances contain\nforward-looking information. Statements containing forward-looking information\nare not historical facts but instead represent management's expectations,\nestimates, and projections regarding future events or circumstances.\n\nView original content to download\nmultimedia:https://www.prnewswire.com/news-releases/metcash-and-coveo-expand-strategic-partnership-to-power-next-generation-ai-enabled-experiences-for-b2b-retail-customers-302891518.html\n(https://www.prnewswire.com/news-releases/metcash-and-coveo-expand-strategic-partnership-to-power-next-generation-ai-enabled-experiences-for-b2b-retail-customers-302891518.html)\n\nSOURCE Coveo Solutions Inc.\n\n\n\nMedia Contact: coveo@teamhighwire.com\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS942879/Coveo-Solutions-Inc-Metcash-and-Coveo-Expand-Strategic-Partners.jpg?id=OA2961003\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved.","article_body_html":"","raw_payload":{"data":{"id":"nPn3bt9VGa-20260928","title":"Metcash and Coveo Expand Strategic Partnership to Power Next Generation AI-Enabled Experiences for B2B Retail Customers","author":"PR Newswire","ticker":"CVO","created":"2026-09-28T20:00:01.645Z","tickers":["CVO","MTS"],"exchange":"TSX","article_body":"Metcash and Coveo Expand Strategic Partnership to Power Next Generation AI-Enabled Experiences for B2B Retail Customers\nPR Newswire\n\nMONTREAL and SYDNEY, Sept. 22, 2026\n\nTogether with Coveo and Publicis Sapient, Australia's leading wholesaler\nbrings next-generation AI-powered search and conversational experiences in\nretailer communications, speeding up content discovery, improving productivity\nand better serving its B2B customers.\n\nMONTREAL and SYDNEY, Sept. 22, 2026 /PRNewswire/ -- Coveo\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=2933783138&u=https%3A%2F%2Fwww.coveo.com%2Fen&a=Coveo)\n (TSX: CVO), the leader in AI-Relevance, today announced that Metcash\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=3747453210&u=https%3A%2F%2Fwww.metcash.com%2F&a=Metcash)\n, Australia's leading wholesale distributor serving the independent grocery,\nhardware and liquor sectors, has expanded its partnership with Coveo to bring\nAI-powered conversational experiences to its B2B customer communications\nportal.\n\nUnlike traditional keyword-based search, Coveo's conversational search\nunderstands the intent behind every query, empowering customers to resolve\neveryday issues through self-service. Soon, the same trusted, relevant\nguidance will also be surfaced directly within the agent experience, helping\nsupport teams assist customers more efficiently.\n\n\"This announcement builds on our already successful partnership with Coveo. By\nbringing conversational search to our B2B customer communications platform,\nAskROSS, we're transforming how we support retailers by providing them with a\nmodern generative AI-powered digital experience. Embedding generative AI\ndirectly into our customer communications platform makes it faster and easier\nfor our retailers to find answers, self-serve routine needs and access support\nwhen they need it. This represents a significant step forward in delivering a\nmore modern, intelligent and customer-centric experience. Retailers can now\nask questions in natural language and receive fast, trusted answers that help\nthem make better decisions. That means less time spent searching for\ninformation, more time focused on serving shoppers and a simpler, more\nintuitive experience overall,\" said Madeleine Fitzpatrick, general manager\nretail at Metcash.\n\nThe expansion builds on the success of Metcash's existing deployment of Coveo\nin other areas of the business, including its online B2B marketplace, Sorted.\nPublicis Sapient, an enterprise AI platforms and services company, has worked\nwith Metcash for the past two years, helping define the future retailer\nexperience and the content and service foundations behind it.\n\n\"Metcash has a deep commitment to the independent retailers it serves across\nAustralia. We are a proud partner of Metcash on this mission,\" said Alexander\nMahr, managing director, Coveo APAC. \"Metcash's continued investment in Coveo\nreflects a clear focus on equipping its retail network with trusted,\ngenerative AI-powered experiences that help teams find information faster,\nmake better decisions and ultimately deliver better service to customers.\nWe're proud to support one of Australia's leading wholesalers as it continues\nto innovate with AI.\"\n\n\"Our work with Metcash has always been grounded in a simple ambition: make it\neasier for independent Australian retailers to run and grow their businesses.\nThis next phase with Coveo brings AI into the everyday moments that matter for\nretailers, helping them find answers faster and get the right support when\nthey need it. There's real potential for AI in B2B, from agentic commerce to\nAI-powered search, because it turns complex information and systems into\npractical value,\" said Cassandra Kelsall, head of advisory at Publicis Sapient\nAustralia.\n\nAbout Metcash\nMetcash (ASX: MTS) is Australia's leading wholesale and service provider to\nfood, liquor, hardware and other independent businesses nationwide. In\naddition to being an integrated wholesaler and scaled logistics operator, we\nare a retail banner owner, a large retailer, a franchisor and a retail media\nowner. For more information visit: www.metcash.com\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=264618680&u=http%3A%2F%2Fwww.metcash.com%2F&a=www.metcash.com)\n \n\nAbout Publicis Sapient\nPublicis Sapient, the global technology hub of Publicis Groupe, provides\nenterprise AI platforms and services. With over 30 years of digital business\ntransformation experience, we enable enterprise clients to transform how they\noperate and serve their customers, unlocking new value and enabling them to\nthrive in an AI-driven world. Our platforms Sapient Slingshot\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=3317931319&u=https%3A%2F%2Fwww.publicissapient.com%2Fplatforms%2Fslingshot&a=Sapient+Slingshot)\n, Sapient Bodhi\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=3186741249&u=https%3A%2F%2Fwww.publicissapient.com%2Fplatforms%2Fbodhi&a=Sapient+Bodhi)\n and Sapient Sustain\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=2278304492&u=https%3A%2F%2Fwww.publicissapient.com%2Fplatforms%2Fsustain&a=Sapient+Sustain)\n use AI built off this deep enterprise context to help organizations\nmodernize their legacy tech systems, build agentic solutions, and automate\ntheir IT operations. The combination of our AI platforms and the expertise of\nour people enables us to deliver faster and more effective outcomes through\nsolutions that are specific to the unique needs of our clients' businesses,\ntheir industries and their customers. For more information, visit\npublicissapient.com.\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=1218132315&u=http%3A%2F%2Fpublicissapient.com%2F&a=publicissapient.com.)\n \n\nAbout Coveo\nCoveo brings superior AI-Relevance to every point-of-experience, transforming\nhow enterprises connect with their customers and employees to maximize\nbusiness outcomes.\n\nRelevance is about moving from persona to person, the degree to which the\nenterprise-wide content, products, recommendations, and advice presented to a\nperson online aligns easily with their context, needs, preferences, behavior\nand intent, setting the competitive experience gold standard. Every person's\njourney is unique, and only AI can solve the complexity of tailoring\nexperiences across massive, diverse audiences and large volumes and variety of\ncontent and products.\n\nStay up to date on the latest Coveo news and content by subscribing to\nthe Coveo blog\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=1493401121&u=https%3A%2F%2Fwww.coveo.com%2Fblog%2F&a=Coveo+blog)\n, and following Coveo on LinkedIn\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=960379845&u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcoveo%2Fposts%2F%3FfeedView%3Dall&a=LinkedIn)\n and YouTube\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4779061-1&h=3046868718&u=https%3A%2F%2Fwww.youtube.com%2Fuser%2FCoveoInsights&a=YouTube)\n.\n\nForward-Looking Information\nThis press release contains \"forward-looking information\" and \"forward-looking\nstatements\" within the meaning of applicable securities laws (collectively,\n\"forward-looking information\").\n\nThis forward-looking information is identified by the use of terms and phrases\nsuch as \"may\", \"would\", \"should\", \"could\", \"might\", \"will\", \"achieve\",\n\"occur\", \"expect\", \"intend\", \"estimate\", \"anticipate\", \"plan\", \"foresee\",\n\"believe\", \"continue\", \"target\", \"opportunity\", \"strategy\", \"scheduled\",\n\"outlook\", \"forecast\", \"projection\", or \"prospect\", the negative of these\nterms and similar terminology, including references to assumptions, although\nnot all forward-looking information contains these terms and phrases. In\naddition, any statements that refer to expectations, intentions, projections,\nor other characterizations of future events or circumstances contain\nforward-looking information. Statements containing forward-looking information\nare not historical facts but instead represent management's expectations,\nestimates, and projections regarding future events or circumstances.\n\nView original content to download\nmultimedia:https://www.prnewswire.com/news-releases/metcash-and-coveo-expand-strategic-partnership-to-power-next-generation-ai-enabled-experiences-for-b2b-retail-customers-302891518.html\n(https://www.prnewswire.com/news-releases/metcash-and-coveo-expand-strategic-partnership-to-power-next-generation-ai-enabled-experiences-for-b2b-retail-customers-302891518.html)\n\nSOURCE Coveo Solutions Inc.\n\n\n\nMedia Contact: coveo@teamhighwire.com\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS942879/Coveo-Solutions-Inc-Metcash-and-Coveo-Expand-Strategic-Partners.jpg?id=OA2961003\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved."},"type":"article","timestamp":"2026-09-28T20:00:01.707317273Z","server_sent_at_ms":1790625601707},"received_at":"2026-09-28T20:00:01.778Z","source_url":"https://www.prnewswire.com/news-releases/metcash-and-coveo-expand-strategic-partnership-to-power-next-generation-ai-enabled-experiences-for-b2b-retail-customers-302891518.html"},"analysis":null,"durationMs":null,"modelName":null}}