{"success":true,"data":{"pressRelease":{"id":"155418","rtpr_id":"nPn3zc6F2a-20260929","ticker":"GWRE","exchange":"NYSE","all_tickers":["GWRE"],"title":"West Bend Lays the Foundation for AI-Driven Claims on Guidewire","author":"PR Newswire","published_at":"2026-09-29T12:55:00.224Z","article_body":"West Bend Lays the Foundation for AI-Driven Claims on Guidewire\nPR Newswire\n\nWEST BEND, Wis. and SAN MATEO, Calif., Sept. 29, 2026\n\nWEST BEND, Wis. and SAN MATEO, Calif., Sept. 29, 2026 /PRNewswire/ -- West\nBend Insurance Company and Guidewire (NYSE: GWRE) today announced that West\nBend is successfully running its claims operations on Guidewire Cloud. This\nimplementation elevates service quality and decision-making across all lines\nof business while establishing the reliable data foundation required to scale\nAI across West Bend's claims operations.\n\n\"Connecting our reliable data directly to live workflows is what makes AI in\nclaims management possible,\" said Murali Natarajan, senior vice president and\nchief information officer, West Bend. \"By embedding analytics directly into\nthe daily workflow, we can improve indemnity accuracy and deliver optimized\nclaims service to our policyholders. That foundation enables us to build a\nsystem that learns from every closed claim to improve how we process the\nnext.\"\n\n\"West Bend is showing how forward-thinking insurers use solid data foundation\nand Guidewire as the foundation for AI and agentic claims,\" said Michael\nMahoney, head of professional services, Guidewire. \"Implementing Guidewire\nCloud provides the direct, real-time data access required to turn raw claims\ninformation into actionable operational intelligence.\"\n\nGuidewire Consulting member Ernst & Young LLP (EY) led the implementation.\n\"West Bend now has the foundation to shift from reactive claims handling to a\nproactive, data-driven strategy across the entire business,\" said Chris\nRaimondo\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=1107170624&u=https%3A%2F%2Fwww.ey.com%2Fen_us%2Fpeople%2Fchris-raimondo&a=Chris+Raimondo)\n, EY Global and EY US Insurance Consulting Leader. \"That is exactly the kind\nof transformation that positions an insurer for what comes next with AI.\"\n\nTo learn more about Guidewire Cloud\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=1885823969&u=https%3A%2F%2Fwww.guidewire.com%2Fproducts%2Ftechnology%2Fguidewire-cloud&a=Guidewire+Cloud+)\nfor core insurance operations and Guidewire ClaimCenter\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=2431272096&u=https%3A%2F%2Fwww.guidewire.com%2Fproducts%2Fcore-products%2Finsurancesuite%2Fclaimcenter-claims-management-software&a=Guidewire+ClaimCenter)\n for end-to-end claims management, please visit guidewire.com\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=510402934&u=http%3A%2F%2Fguidewire.com%2F&a=guidewire.com)\n.\n\nAbout West Bend\n\nFor over 130 years, West Bend Insurance Company has delivered trusted\ninsurance solutions for home, auto, and business. Renowned for its strong\nagency relationships and commitment to integrity, West Bend combines ethical\nunderwriting with fast, fair claims service. With property, casualty, and\nworkers' compensation offered in 14 states, and surety coverage available\nnationwide, the company continues to earn the respect of its independent\nagency network by building policyholder trust—because The worst brings out\nour best®, and that's The Silver Lining®. For more information, please visit\nhttps://www.westbendinsurance.com/\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=3212472304&u=https%3A%2F%2Fwww.westbendinsurance.com%2F&a=https%3A%2F%2Fwww.westbendinsurance.com%2F)\n.\n\nAbout Guidewire Software\n\nGuidewire is the platform P&C insurers trust to engage, innovate, and grow\nefficiently. More than 570 insurers in 44 countries, from new ventures to the\nlargest and most complex in the world, rely on Guidewire products. With core\nsystems leveraging data and analytics, digital, and artificial intelligence,\nGuidewire defines cloud platform excellence for P&C insurers.\n\nWe are proud of our unparalleled implementation record, with 1,700+ successful\nprojects supported by the industry's largest R&D team and consulting\npartner ecosystem. Our marketplace represents the largest partner community in\nP&C, where customers can access hundreds of applications to accelerate\nintegration, localization, and innovation.\n\nFor more information, please visit www.guidewire.com\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=2989173142&u=https%3A%2F%2Fwww.guidewire.com%2F&a=www.guidewire.com)\n and follow us on X\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=1113594958&u=https%3A%2F%2Fx.com%2FGuidewire_PandC&a=X)\n and LinkedIn\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=3544792603&u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fguidewire-software%2F&a=LinkedIn)\n.\n\nContact:\n\nAlbert Lin\nSenior Manager, Public Relations\nGuidewire Software, Inc.\n+1.415.205.4214\nallin@guidewire.com (mailto:allin@guidewire.com)\n\nNOTE: For information about Guidewire's trademarks, visit\nhttps://www.guidewire.com/legal-notices\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=3679282816&u=https%3A%2F%2Fwww.guidewire.com%2Flegal-notices&a=https%3A%2F%2Fwww.guidewire.com%2Flegal-notices)\n.\n\nView original content to download\nmultimedia:https://www.prnewswire.com/news-releases/west-bend-lays-the-foundation-for-ai-driven-claims-on-guidewire-302892023.html\n(https://www.prnewswire.com/news-releases/west-bend-lays-the-foundation-for-ai-driven-claims-on-guidewire-302892023.html)\n\nSOURCE Guidewire Software\n\n\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS1962379/Guidewire-Software-Logo.jpg?id=OA2974530\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved.","article_body_html":"","raw_payload":{"data":{"id":"nPn3zc6F2a-20260929","title":"West Bend Lays the Foundation for AI-Driven Claims on Guidewire","author":"PR Newswire","ticker":"GWRE","created":"2026-09-29T12:55:00.224Z","tickers":["GWRE"],"exchange":"NYSE","article_body":"West Bend Lays the Foundation for AI-Driven Claims on Guidewire\nPR Newswire\n\nWEST BEND, Wis. and SAN MATEO, Calif., Sept. 29, 2026\n\nWEST BEND, Wis. and SAN MATEO, Calif., Sept. 29, 2026 /PRNewswire/ -- West\nBend Insurance Company and Guidewire (NYSE: GWRE) today announced that West\nBend is successfully running its claims operations on Guidewire Cloud. This\nimplementation elevates service quality and decision-making across all lines\nof business while establishing the reliable data foundation required to scale\nAI across West Bend's claims operations.\n\n\"Connecting our reliable data directly to live workflows is what makes AI in\nclaims management possible,\" said Murali Natarajan, senior vice president and\nchief information officer, West Bend. \"By embedding analytics directly into\nthe daily workflow, we can improve indemnity accuracy and deliver optimized\nclaims service to our policyholders. That foundation enables us to build a\nsystem that learns from every closed claim to improve how we process the\nnext.\"\n\n\"West Bend is showing how forward-thinking insurers use solid data foundation\nand Guidewire as the foundation for AI and agentic claims,\" said Michael\nMahoney, head of professional services, Guidewire. \"Implementing Guidewire\nCloud provides the direct, real-time data access required to turn raw claims\ninformation into actionable operational intelligence.\"\n\nGuidewire Consulting member Ernst & Young LLP (EY) led the implementation.\n\"West Bend now has the foundation to shift from reactive claims handling to a\nproactive, data-driven strategy across the entire business,\" said Chris\nRaimondo\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=1107170624&u=https%3A%2F%2Fwww.ey.com%2Fen_us%2Fpeople%2Fchris-raimondo&a=Chris+Raimondo)\n, EY Global and EY US Insurance Consulting Leader. \"That is exactly the kind\nof transformation that positions an insurer for what comes next with AI.\"\n\nTo learn more about Guidewire Cloud\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=1885823969&u=https%3A%2F%2Fwww.guidewire.com%2Fproducts%2Ftechnology%2Fguidewire-cloud&a=Guidewire+Cloud+)\nfor core insurance operations and Guidewire ClaimCenter\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=2431272096&u=https%3A%2F%2Fwww.guidewire.com%2Fproducts%2Fcore-products%2Finsurancesuite%2Fclaimcenter-claims-management-software&a=Guidewire+ClaimCenter)\n for end-to-end claims management, please visit guidewire.com\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=510402934&u=http%3A%2F%2Fguidewire.com%2F&a=guidewire.com)\n.\n\nAbout West Bend\n\nFor over 130 years, West Bend Insurance Company has delivered trusted\ninsurance solutions for home, auto, and business. Renowned for its strong\nagency relationships and commitment to integrity, West Bend combines ethical\nunderwriting with fast, fair claims service. With property, casualty, and\nworkers' compensation offered in 14 states, and surety coverage available\nnationwide, the company continues to earn the respect of its independent\nagency network by building policyholder trust—because The worst brings out\nour best®, and that's The Silver Lining®. For more information, please visit\nhttps://www.westbendinsurance.com/\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=3212472304&u=https%3A%2F%2Fwww.westbendinsurance.com%2F&a=https%3A%2F%2Fwww.westbendinsurance.com%2F)\n.\n\nAbout Guidewire Software\n\nGuidewire is the platform P&C insurers trust to engage, innovate, and grow\nefficiently. More than 570 insurers in 44 countries, from new ventures to the\nlargest and most complex in the world, rely on Guidewire products. With core\nsystems leveraging data and analytics, digital, and artificial intelligence,\nGuidewire defines cloud platform excellence for P&C insurers.\n\nWe are proud of our unparalleled implementation record, with 1,700+ successful\nprojects supported by the industry's largest R&D team and consulting\npartner ecosystem. Our marketplace represents the largest partner community in\nP&C, where customers can access hundreds of applications to accelerate\nintegration, localization, and innovation.\n\nFor more information, please visit www.guidewire.com\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=2989173142&u=https%3A%2F%2Fwww.guidewire.com%2F&a=www.guidewire.com)\n and follow us on X\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=1113594958&u=https%3A%2F%2Fx.com%2FGuidewire_PandC&a=X)\n and LinkedIn\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=3544792603&u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fguidewire-software%2F&a=LinkedIn)\n.\n\nContact:\n\nAlbert Lin\nSenior Manager, Public Relations\nGuidewire Software, Inc.\n+1.415.205.4214\nallin@guidewire.com (mailto:allin@guidewire.com)\n\nNOTE: For information about Guidewire's trademarks, visit\nhttps://www.guidewire.com/legal-notices\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4784619-1&h=3679282816&u=https%3A%2F%2Fwww.guidewire.com%2Flegal-notices&a=https%3A%2F%2Fwww.guidewire.com%2Flegal-notices)\n.\n\nView original content to download\nmultimedia:https://www.prnewswire.com/news-releases/west-bend-lays-the-foundation-for-ai-driven-claims-on-guidewire-302892023.html\n(https://www.prnewswire.com/news-releases/west-bend-lays-the-foundation-for-ai-driven-claims-on-guidewire-302892023.html)\n\nSOURCE Guidewire Software\n\n\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS1962379/Guidewire-Software-Logo.jpg?id=OA2974530\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved."},"type":"article","timestamp":"2026-09-29T12:55:00.309311326Z","server_sent_at_ms":1790686500309},"received_at":"2026-09-29T12:55:00.361Z","source_url":"https://www.prnewswire.com/news-releases/west-bend-lays-the-foundation-for-ai-driven-claims-on-guidewire-302892023.html"},"analysis":{"id":"144145","press_release_id":"155418","analysis_json":{"industry":{"label":"Software","sector":"Information Technology"},"redFlags":[],"eventType":"partnership","narrative":"West Bend Insurance Company is now running its claims operations on Guidewire Cloud, per a joint announcement with Guidewire (NYSE: GWRE).\n\nThe insurer says the migration creates the data foundation to scale AI across claims workflows, improving indemnity accuracy and service quality.\n\nFor Guidewire, the win adds another P&C customer proof point to its cloud-and-AI adoption story, though no deal value or financial terms were disclosed.","sentiment":"bullish","agentHooks":{"shouldPost":false,"suggestedAngle":"Another mid-market P&C insurer live on Guidewire Cloud, reinforcing GWRE's AI-enabled claims momentum."},"keyFigures":{},"quotedText":"West Bend is showing how forward-thinking insurers use solid data foundation and Guidewire as the foundation for AI and agentic claims","namedEntities":{"people":[{"name":"Murali Natarajan","role":"SVP and CIO, West Bend"},{"name":"Michael Mahoney","role":"Head of professional services, Guidewire"},{"name":"Chris Raimondo","role":"EY Global and EY US Insurance Consulting Leader"},{"name":"Albert Lin","role":"Senior Manager, Public Relations, Guidewire"}],"products":["Guidewire Cloud","Guidewire ClaimCenter"],"companies":[{"name":"West Bend Insurance Company","relationship":"customer"},{"name":"Guidewire Software","ticker":"GWRE","relationship":"filer/vendor"},{"name":"Ernst & Young LLP (EY)","relationship":"implementation partner"}],"dollarAmounts":[]},"materialImpact":{"score":2,"reasoning":"Customer go-live on Guidewire Cloud is a modest positive proof point for GWRE's cloud/AI narrative, but it is a routine vendor PR with no disclosed deal value or revenue impact."},"tickerRelevance":{"others":[],"primary":"GWRE"},"globalImportance":18,"audienceRelevance":15,"eventTypeSecondary":["product_launch"],"importanceComponents":{"tickerTier":"mid-cap","eventGravity":"customer-go-live-announcement","vendorMarketing":true,"financialImpactDisclosed":false}},"event_type":"partnership","event_type_secondary":["product_launch"],"sentiment":"bullish","material_impact_score":2,"narrative":"West Bend Insurance Company is now running its claims operations on Guidewire Cloud, per a joint announcement with Guidewire (NYSE: GWRE).\n\nThe insurer says the migration creates the data foundation to scale AI across claims workflows, improving indemnity accuracy and service quality.\n\nFor Guidewire, the win adds another P&C customer proof point to its cloud-and-AI adoption story, though no deal value or financial terms were disclosed.","key_figures":{},"named_entities":{"people":[{"name":"Murali Natarajan","role":"SVP and CIO, West Bend"},{"name":"Michael Mahoney","role":"Head of professional services, Guidewire"},{"name":"Chris Raimondo","role":"EY Global and EY US Insurance Consulting Leader"},{"name":"Albert Lin","role":"Senior Manager, Public Relations, Guidewire"}],"products":["Guidewire Cloud","Guidewire ClaimCenter"],"companies":[{"name":"West Bend Insurance Company","relationship":"customer"},{"name":"Guidewire Software","ticker":"GWRE","relationship":"filer/vendor"},{"name":"Ernst & Young LLP (EY)","relationship":"implementation partner"}],"dollarAmounts":[]},"model_name":"glm-5.3-flashx","prompt_hash":"sha256:727b4b9429a443af","schema_hash":"sha256:05005c02d9cffac9","created_at":"2026-09-29T12:55:05.991Z","global_importance":18,"audience_relevance":15,"importance_components":{"tickerTier":"mid-cap","eventGravity":"customer-go-live-announcement","vendorMarketing":true,"financialImpactDisclosed":false}},"durationMs":5625,"modelName":"glm-5.3-flashx"}}