{"success":true,"data":{"pressRelease":{"id":"167436","rtpr_id":"nGNE698Yfq-20261013","ticker":"EGAN","exchange":"NASDAQ","all_tickers":["EGAN"],"title":"eGain Expands Industry Solutions So AI Agents Can Resolve More Customer Requests in Regulated Industries","author":"Globe Newswire","published_at":"2026-10-13T12:00:01.126Z","article_body":"New capabilities give AI agents the industry knowledge and system access to\ncomplete more work while staying compliant\n\nSUNNYVALE, Calif., Oct. 13, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN)\ntoday expanded its industry solutions for banking, healthcare, and insurance\nwith new capabilities that enable AI agents to resolve more customer requests\nfrom start to finish, while complying with industry guidelines and rules. That\nmeans shorter waits for customers, less manual work for service teams, and\nlower compliance risk as more work shifts to AI. The eGain Trusted Knowledge\nNetwork™ grounds answers in over 100 regulatory and other recognized\nindustry sources, while new best practice workflows and new easy-to-build\nconnectors to any system enable AI agents to complete common industry tasks\nquickly and accurately.\n\nWhat Regulated Industries Need From AI\n\nIn banking, insurance, and healthcare, a correct answer often depends on\ninformation that lives outside a company's own knowledge base, like federal\nand state regulations that change on their own schedule and industry guidance\nthat is updated as standards and research change. Many customer requests also\nneed more than an answer. Scheduling an appointment, checking eligibility, or\nassembling a prior authorization means looking things up in core systems and\ntaking action, while following the steps the industry requires.\n\nIndustry Knowledge AI Agents Can Trust\n\nThe eGain Trusted Knowledge Network™\n(http://egain.com/trusted-knowledge-network) gives eGain customers prebuilt\nconnections to over 100 national and regional regulators and other\nauthoritative industry sources across financial services, insurance, and\nhealthcare in North America and EMEA. When someone asks a question, an AI\nagent can draw on both the company's own knowledge and these external sources\nin a single answer, with a citation for anything that comes from outside.\nKnowledge teams can also check their content against those sources to see what\nneeds updating when a regulation or guideline changes.\n\neGain’s best practice workflow library\n(https://www.egain.com/ai-agent-canvas-workflows/) continues to expand with\nmultiple new workflows for complex tasks like financial assistance screening,\neligibility checks, and patient identity verification. Each new agentic\nworkflow is modeled on how experienced teams in that industry handle the task,\nso organizations can put AI agents to work on it quickly using a proven\nstarting point. Workflows can draw on the Trusted Knowledge Network and use AI\nKnowledge Connectors to execute actions across multiple systems, so an AI\nagent can handle a request from start to finish. Teams can use a workflow as\nis or adjust it to their own policies by updating the steps on a visual canvas\nor use AI to simply describe what's needed in plain language.\n\neGain industry AI Knowledge Connectors\n(https://marketplace.egain.com/kb/apps/home) now include new integrations to\nallow banks, insurers, and healthcare organizations to easily exchange\ngoverned knowledge between eGain and any system their teams use. As a member\nof the Jack Henry Fintech Integration Network (FIN)\n(https://www.jackhenry.com/fintech-integration-network), eGain now integrates\nwith Jack Henry core platforms for banks and credit unions, adding to its\nexisting industry connectors, including Epic for healthcare. Teams can also\nquickly build new connections to other core and homegrown systems that are\ncommon in regulated industries.\n\n“In a regulated industry, an AI agent has to get two things right every\ntime, the rules that apply to each customer and the steps it takes in the\nsystems that run the business,” said Ashu Roy, CEO of eGain. “That's why\nwe're building industry knowledge directly into eGain, including the\nregulations each institution answers to and connections to core systems like\nJack Henry and Epic where the work gets done. Our customers can hand more of\ntheir customer work to AI agents and trust that every answer and action is\ngrounded in knowledge they can stand behind.”\n\nAbout eGain\n\neGain is a leading provider of AI-powered knowledge management and customer\nexperience automation solutions. With over 25 years of experience in knowledge\nmanagement, eGain helps enterprises unify siloed content, automate trusted\nknowledge workflows, and deliver measurable AI ROI through proven frameworks\nand methods. Global 2000 companies across industries rely on eGain to\ntransform customer service, improve employee productivity, reduce costs, and\naccelerate AI adoption. Visit www.eGain.com for more information.\n\neGain, the eGain logo, and all other eGain product names and slogans are\ntrademarks or registered trademarks of eGain Corp. in the United States and/or\nother countries. All other company names and products mentioned in this\nrelease may be trademarks or registered trademarks of the respective\ncompanies.\n\nContact\n\neGain Media Relations\npress@egain.com","article_body_html":"","raw_payload":{"data":{"id":"nGNE698Yfq-20261013","title":"eGain Expands Industry Solutions So AI Agents Can Resolve More Customer Requests in Regulated Industries","author":"Globe Newswire","ticker":"EGAN","created":"2026-10-13T12:00:01.126Z","tickers":["EGAN"],"exchange":"NASDAQ","article_body":"New capabilities give AI agents the industry knowledge and system access to\ncomplete more work while staying compliant\n\nSUNNYVALE, Calif., Oct. 13, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN)\ntoday expanded its industry solutions for banking, healthcare, and insurance\nwith new capabilities that enable AI agents to resolve more customer requests\nfrom start to finish, while complying with industry guidelines and rules. That\nmeans shorter waits for customers, less manual work for service teams, and\nlower compliance risk as more work shifts to AI. The eGain Trusted Knowledge\nNetwork™ grounds answers in over 100 regulatory and other recognized\nindustry sources, while new best practice workflows and new easy-to-build\nconnectors to any system enable AI agents to complete common industry tasks\nquickly and accurately.\n\nWhat Regulated Industries Need From AI\n\nIn banking, insurance, and healthcare, a correct answer often depends on\ninformation that lives outside a company's own knowledge base, like federal\nand state regulations that change on their own schedule and industry guidance\nthat is updated as standards and research change. Many customer requests also\nneed more than an answer. Scheduling an appointment, checking eligibility, or\nassembling a prior authorization means looking things up in core systems and\ntaking action, while following the steps the industry requires.\n\nIndustry Knowledge AI Agents Can Trust\n\nThe eGain Trusted Knowledge Network™\n(http://egain.com/trusted-knowledge-network) gives eGain customers prebuilt\nconnections to over 100 national and regional regulators and other\nauthoritative industry sources across financial services, insurance, and\nhealthcare in North America and EMEA. When someone asks a question, an AI\nagent can draw on both the company's own knowledge and these external sources\nin a single answer, with a citation for anything that comes from outside.\nKnowledge teams can also check their content against those sources to see what\nneeds updating when a regulation or guideline changes.\n\neGain’s best practice workflow library\n(https://www.egain.com/ai-agent-canvas-workflows/) continues to expand with\nmultiple new workflows for complex tasks like financial assistance screening,\neligibility checks, and patient identity verification. Each new agentic\nworkflow is modeled on how experienced teams in that industry handle the task,\nso organizations can put AI agents to work on it quickly using a proven\nstarting point. Workflows can draw on the Trusted Knowledge Network and use AI\nKnowledge Connectors to execute actions across multiple systems, so an AI\nagent can handle a request from start to finish. Teams can use a workflow as\nis or adjust it to their own policies by updating the steps on a visual canvas\nor use AI to simply describe what's needed in plain language.\n\neGain industry AI Knowledge Connectors\n(https://marketplace.egain.com/kb/apps/home) now include new integrations to\nallow banks, insurers, and healthcare organizations to easily exchange\ngoverned knowledge between eGain and any system their teams use. As a member\nof the Jack Henry Fintech Integration Network (FIN)\n(https://www.jackhenry.com/fintech-integration-network), eGain now integrates\nwith Jack Henry core platforms for banks and credit unions, adding to its\nexisting industry connectors, including Epic for healthcare. Teams can also\nquickly build new connections to other core and homegrown systems that are\ncommon in regulated industries.\n\n“In a regulated industry, an AI agent has to get two things right every\ntime, the rules that apply to each customer and the steps it takes in the\nsystems that run the business,” said Ashu Roy, CEO of eGain. “That's why\nwe're building industry knowledge directly into eGain, including the\nregulations each institution answers to and connections to core systems like\nJack Henry and Epic where the work gets done. Our customers can hand more of\ntheir customer work to AI agents and trust that every answer and action is\ngrounded in knowledge they can stand behind.”\n\nAbout eGain\n\neGain is a leading provider of AI-powered knowledge management and customer\nexperience automation solutions. With over 25 years of experience in knowledge\nmanagement, eGain helps enterprises unify siloed content, automate trusted\nknowledge workflows, and deliver measurable AI ROI through proven frameworks\nand methods. Global 2000 companies across industries rely on eGain to\ntransform customer service, improve employee productivity, reduce costs, and\naccelerate AI adoption. Visit www.eGain.com for more information.\n\neGain, the eGain logo, and all other eGain product names and slogans are\ntrademarks or registered trademarks of eGain Corp. in the United States and/or\nother countries. All other company names and products mentioned in this\nrelease may be trademarks or registered trademarks of the respective\ncompanies.\n\nContact\n\neGain Media Relations\npress@egain.com"},"type":"article","timestamp":"2026-10-13T12:00:01.436796819Z","server_sent_at_ms":1791892801436},"received_at":"2026-10-13T12:00:01.488Z","source_url":null},"analysis":null,"durationMs":null,"modelName":null}}