{"success":true,"data":{"pressRelease":{"id":"167509","rtpr_id":"nPNAC3XNva-20261013","ticker":"MFC","exchange":"TSX","all_tickers":["MFC"],"title":"Manulife Launches Enterprise AI Platform to Scale AI Solutions and Deliver Business Value Across Global Operations","author":"PR Newswire","published_at":"2026-10-13T12:00:23.882Z","article_body":"Manulife Launches Enterprise AI Platform to Scale AI Solutions and Deliver\nBusiness Value Across Global Operations\nPR Newswire\n\nTORONTO, Oct. 13, 2026\n\nUnified platform helps teams build once, scale globally, guided by our\nResponsible AI Principles\n\nTORONTO, Oct. 13, 2026 /PRNewswire/ -- Manulife today announced the launch of\nits proprietary enterprise AI platform, marking a significant milestone in the\ncompany's journey to become AI-powered across its core operations. The\nplatform provides a robust operating environment that enables teams across the\nenterprise to build, deploy and manage AI solutions consistently. By providing\na common foundation for development and governance, it will allow Manulife to\nscale AI across markets while supporting the unique needs of different\nbusinesses and jurisdictions.\n\n\nThis launch marks the next stage of Manulife's AI evolution, moving beyond\ndiscrete use case solutions to a unified enterprise platform that enables\nrepeatable, governed AI delivery at scale, guided by our Responsible AI\nPrinciples\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4793953-1&h=3308525391&u=https%3A%2F%2Fwww.manulife.com%2Fca%2Fen%2Fabout-us%2Fai%2Fresponsible-ai-principles&a=Responsible+AI+Principles).\n\nDriving enterprise value through scaled AI adoption\n\n\"We have already demonstrated that AI can deliver meaningful impact across\nManulife, from improving experiences for customers, agents, and colleagues to\ndriving measurable business value,\" said Phil Witherington, President and CEO,\nManulife. \"The platform positions us to move beyond individual solutions to a\nshared enterprise capability that encourages and enables teams around the\nworld to innovate, collaborate, and scale AI responsibly. This is a critical\nnext step toward our strategic priority to become a truly AI-powered\norganization.\"\n\nBy embedding AI across its businesses, platforms, and workflows, Manulife\nexpects to generate $1 billion in cumulative enterprise AI value by 2027(i),\nwith $300 million achieved as of year-end 2025. This includes run-rate expense\nreductions, top-line revenue uplift from AI-powered workflows, fraud\nreduction, and growth absorption.\n\nEnabling faster delivery through reuse and embedded controls\n\nThe platform provides a robust operating environment that will allow Manulife\nto deliver faster, scale AI across the enterprise and focus on the use case\nspecific requirements. Teams can reuse use cases that have already been\nreviewed and approved, reducing development time and accelerating models\nthrough security, risk and governance controls.\n\n\"AI is moving from isolated use cases to capabilities that will reshape how\nfinancial services are delivered,\" said Jodie Wallis, Global Chief Artificial\nIntelligence Officer, Manulife. \"Our AI Platform gives us the foundation to\ntake proven ideas, scale them across our franchise, and create better\nexperiences for customers, advisors and colleagues. The opportunity is not\njust to work faster, it is to remove friction, solve problems in new ways, and\nunlock value at a scale that was not previously possible.\"\n\nExamples of success\n\nSolutions being integrated onto the Enterprise AI Platform will help\ncolleagues work more efficiently, automate manual tasks and access information\nmore quickly. These include:\n* Singapore Sales Agent: This tool helps sales teams find information quickly,\nanswer questions and prepare for customer conversations. By providing\nAI-powered support in real time, the tool helps employees work more\nefficiently and deliver a better customer experience.\n* Intelligent Document Processing (IDP): A shared AI service available to\nteams across Manulife that automatically reads documents and extracts key\ninformation. By reducing manual data entry and processing time, IDP improves\nefficiency, increases accuracy and helps teams make faster decisions.\n* Quick Quote\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4793953-1&h=80732&u=https%3A%2F%2Fwww.johnhancock.com%2Fabout-us%2Fnews%2Fjohn-hancock%2F2026%2F01%2Fjohn-hancock-unveils-genai-based-underwriting-support-tool-quick-quote&a=Quick+Quote):\nLaunched in the U.S., this AI-enabled solution simplifies and accelerates the\npreliminary life insurance assessment process. By automating key steps and\ndelivering faster access to preliminary underwriting information, Quick Quote\nreduces manual effort, improves efficiency, and helps provide a more seamless\nexperience for customers and advisors.\nA responsible approach to AI\n\nManulife's AI strategy is designed to maintain human accountability, foster\ncreativity and support decision-making. All solutions developed on the\nplatform adhere to Manulife's Responsible AI Principles\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4793953-1&h=2752061314&u=https%3A%2F%2Fwww.manulife.com%2Fca%2Fen%2Fabout-us%2Fai%2Fresponsible-ai-principles&a=Manulife%27s+Responsible+AI+Principles),\nseeking to ensure AI is deployed safely, ethically, and transparently.\n\n\"AI is creating new opportunities for innovation across Manulife, and our\nfocus is on helping teams bring those ideas to life in a secure and\nresponsible way,\" said Shamus Weiland, Chief Technology & Operations Officer\nat Manulife. \"Our AI platform creates a strong, centralized foundation that\nempowers our developers and data scientists to build once and scale globally,\nwhile maintaining the highest standards of security, governance, and\nresponsible AI.\"\n\nThe platform also supports efficient, scalable AI development, including the\nuse of right-sized models where appropriate, matching the size of the model to\nthe task to reduce cost and energy use(ii).\n\nAI leadership\n\nFor two consecutive years, Manulife has been recognized as the number one life\ninsurance company for AI maturity in the Evident AI Insurance Index\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4793953-1&h=3976380753&u=https%3A%2F%2Fwww.manulife.com%2Fca%2Fen%2Fabout-us%2Fnews%2Fmanulife-named-number-one-life-insurer-for-ai-maturity-for-second-consecutive-year-by-evident&a=the+Evident+AI+Insurance+Index).\nManulife was also recognized as the top-ranked insurer in Canada, earned the\nnumber one position in the AI Leadership category, and placed third overall.\n\nTo learn more about Manulife's AI progress, visit AI @ Manulife.\n\nCaution regarding forward-looking statements\n\nThis document contains forward-looking statements within the meaning of the\n\"safe harbour\" provisions of Canadian provincial securities laws and the U.S.\nPrivate Securities Litigation Reform Act of 1995 with respect to Manulife's\nuse of its digital capabilities and the expected benefits it expects to\nrealize from AI and its proprietary AI platform. Although we believe that the\nexpectations reflected in such forward-looking statements are reasonable, such\nstatements involve risks and uncertainties, and undue reliance should not be\nplaced on such statements. Certain material factors or assumptions are applied\nin making forward-looking statements, and actual results may differ materially\nfrom those expressed or implied in such statements. Important factors that\ncould cause actual results to differ materially from expectations include but\nare not limited to general business and economic conditions; changes in laws\nand regulations with respect to the use of AI-enabled tools; our ability to\nexecute our digital plans and to deploy future digital use cases; our ability\nto adapt products and services to the changing market; our ability to attract\nand retain key employees and our ability to protect our intellectual property\nand exposure to claims of infringement from others. Additional information\nabout material risk factors that could cause actual results to differ\nmaterially from expectations may be found in our most recent annual and\ninterim reports and elsewhere in our filings with Canadian and U.S. securities\nregulators.\n\nThe forward-looking statements in this document are, unless otherwise\nindicated, stated as of the date hereof. We do not undertake to update any\nforward-looking statements, except as required by law.\n\nAbout Manulife\n\nManulife Financial Corporation is a leading international financial services\nprovider, headquartered in Toronto, Canada. Anchored in our ambition to be the\nnumber one choice for customers, we operate as Manulife across Canada and\nAsia, and primarily as John Hancock in the United States, providing financial\nadvice, insurance and health solutions for individuals, groups and businesses.\nThrough Manulife Wealth & Asset Management, we offer global investment\nsolutions, financial advice, and retirement plan services to individuals,\ninstitutions, and retirement plan members worldwide. At the end of 2025, we\nhad more than 37,000 employees, over 106,000 agents, and thousands of\ndistribution partners, serving over 37 million customers with operations\nacross 25 markets globally. We trade as 'MFC' on the Toronto, New York, and\nPhilippine stock exchanges, and under '945' on the Hong Kong stock exchange.\nNot all offerings are available in all jurisdictions. For additional\ninformation, please visit manulife.com.\n\nMedia contact\nManulife:\nEmily English\n647-544-2800\nEmily_English@manulife.ca\n\n (______________________________________i)The expected value from our AI initiatives include realized run-rate expense reductions, top-line revenue uplift from AI-powered workflows, fraud reduction, and growth absorption.                                                                                                                                                                                     \n (ii) Manulife's Responsible AI principles (https://edge.prnewswire.com/c/link/?t=0&l=en&o=4793953-1&h=417351976&u=https%3A%2F%2Fwww.manulife.com%2Fca%2Fen%2Fabout-us%2Fai%2Fresponsible-ai-principles&a=Manulife%27s+Responsible+AI+principles): AI efforts are designed to be energy-efficient and aligned with a sustainable future, including partnerships with organizations that share Manulife's values.  \n\nView original content to download\nmultimedia:https://www.prnewswire.com/apac/news-releases/manulife-launches-enterprise-ai-platform-to-scale-ai-solutions-and-deliver-business-value-across-global-operations-302906139.html\n\nSOURCE Manulife Financial Corporation\n\n\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS1143146/Manulife-Financial-Corporation-Manulife-Launches-Enterprise-AI-P.jpg?id=OA3014174\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved.","article_body_html":"","raw_payload":{"data":{"id":"nPNAC3XNva-20261013","title":"Manulife Launches Enterprise AI Platform to Scale AI Solutions and Deliver Business Value Across Global Operations","author":"PR Newswire","ticker":"MFC","created":"2026-10-13T12:00:23.882Z","tickers":["MFC"],"exchange":"TSX","article_body":"Manulife Launches Enterprise AI Platform to Scale AI Solutions and Deliver\nBusiness Value Across Global Operations\nPR Newswire\n\nTORONTO, Oct. 13, 2026\n\nUnified platform helps teams build once, scale globally, guided by our\nResponsible AI Principles\n\nTORONTO, Oct. 13, 2026 /PRNewswire/ -- Manulife today announced the launch of\nits proprietary enterprise AI platform, marking a significant milestone in the\ncompany's journey to become AI-powered across its core operations. The\nplatform provides a robust operating environment that enables teams across the\nenterprise to build, deploy and manage AI solutions consistently. By providing\na common foundation for development and governance, it will allow Manulife to\nscale AI across markets while supporting the unique needs of different\nbusinesses and jurisdictions.\n\n\nThis launch marks the next stage of Manulife's AI evolution, moving beyond\ndiscrete use case solutions to a unified enterprise platform that enables\nrepeatable, governed AI delivery at scale, guided by our Responsible AI\nPrinciples\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4793953-1&h=3308525391&u=https%3A%2F%2Fwww.manulife.com%2Fca%2Fen%2Fabout-us%2Fai%2Fresponsible-ai-principles&a=Responsible+AI+Principles).\n\nDriving enterprise value through scaled AI adoption\n\n\"We have already demonstrated that AI can deliver meaningful impact across\nManulife, from improving experiences for customers, agents, and colleagues to\ndriving measurable business value,\" said Phil Witherington, President and CEO,\nManulife. \"The platform positions us to move beyond individual solutions to a\nshared enterprise capability that encourages and enables teams around the\nworld to innovate, collaborate, and scale AI responsibly. This is a critical\nnext step toward our strategic priority to become a truly AI-powered\norganization.\"\n\nBy embedding AI across its businesses, platforms, and workflows, Manulife\nexpects to generate $1 billion in cumulative enterprise AI value by 2027(i),\nwith $300 million achieved as of year-end 2025. This includes run-rate expense\nreductions, top-line revenue uplift from AI-powered workflows, fraud\nreduction, and growth absorption.\n\nEnabling faster delivery through reuse and embedded controls\n\nThe platform provides a robust operating environment that will allow Manulife\nto deliver faster, scale AI across the enterprise and focus on the use case\nspecific requirements. Teams can reuse use cases that have already been\nreviewed and approved, reducing development time and accelerating models\nthrough security, risk and governance controls.\n\n\"AI is moving from isolated use cases to capabilities that will reshape how\nfinancial services are delivered,\" said Jodie Wallis, Global Chief Artificial\nIntelligence Officer, Manulife. \"Our AI Platform gives us the foundation to\ntake proven ideas, scale them across our franchise, and create better\nexperiences for customers, advisors and colleagues. The opportunity is not\njust to work faster, it is to remove friction, solve problems in new ways, and\nunlock value at a scale that was not previously possible.\"\n\nExamples of success\n\nSolutions being integrated onto the Enterprise AI Platform will help\ncolleagues work more efficiently, automate manual tasks and access information\nmore quickly. These include:\n* Singapore Sales Agent: This tool helps sales teams find information quickly,\nanswer questions and prepare for customer conversations. By providing\nAI-powered support in real time, the tool helps employees work more\nefficiently and deliver a better customer experience.\n* Intelligent Document Processing (IDP): A shared AI service available to\nteams across Manulife that automatically reads documents and extracts key\ninformation. By reducing manual data entry and processing time, IDP improves\nefficiency, increases accuracy and helps teams make faster decisions.\n* Quick Quote\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4793953-1&h=80732&u=https%3A%2F%2Fwww.johnhancock.com%2Fabout-us%2Fnews%2Fjohn-hancock%2F2026%2F01%2Fjohn-hancock-unveils-genai-based-underwriting-support-tool-quick-quote&a=Quick+Quote):\nLaunched in the U.S., this AI-enabled solution simplifies and accelerates the\npreliminary life insurance assessment process. By automating key steps and\ndelivering faster access to preliminary underwriting information, Quick Quote\nreduces manual effort, improves efficiency, and helps provide a more seamless\nexperience for customers and advisors.\nA responsible approach to AI\n\nManulife's AI strategy is designed to maintain human accountability, foster\ncreativity and support decision-making. All solutions developed on the\nplatform adhere to Manulife's Responsible AI Principles\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4793953-1&h=2752061314&u=https%3A%2F%2Fwww.manulife.com%2Fca%2Fen%2Fabout-us%2Fai%2Fresponsible-ai-principles&a=Manulife%27s+Responsible+AI+Principles),\nseeking to ensure AI is deployed safely, ethically, and transparently.\n\n\"AI is creating new opportunities for innovation across Manulife, and our\nfocus is on helping teams bring those ideas to life in a secure and\nresponsible way,\" said Shamus Weiland, Chief Technology & Operations Officer\nat Manulife. \"Our AI platform creates a strong, centralized foundation that\nempowers our developers and data scientists to build once and scale globally,\nwhile maintaining the highest standards of security, governance, and\nresponsible AI.\"\n\nThe platform also supports efficient, scalable AI development, including the\nuse of right-sized models where appropriate, matching the size of the model to\nthe task to reduce cost and energy use(ii).\n\nAI leadership\n\nFor two consecutive years, Manulife has been recognized as the number one life\ninsurance company for AI maturity in the Evident AI Insurance Index\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4793953-1&h=3976380753&u=https%3A%2F%2Fwww.manulife.com%2Fca%2Fen%2Fabout-us%2Fnews%2Fmanulife-named-number-one-life-insurer-for-ai-maturity-for-second-consecutive-year-by-evident&a=the+Evident+AI+Insurance+Index).\nManulife was also recognized as the top-ranked insurer in Canada, earned the\nnumber one position in the AI Leadership category, and placed third overall.\n\nTo learn more about Manulife's AI progress, visit AI @ Manulife.\n\nCaution regarding forward-looking statements\n\nThis document contains forward-looking statements within the meaning of the\n\"safe harbour\" provisions of Canadian provincial securities laws and the U.S.\nPrivate Securities Litigation Reform Act of 1995 with respect to Manulife's\nuse of its digital capabilities and the expected benefits it expects to\nrealize from AI and its proprietary AI platform. Although we believe that the\nexpectations reflected in such forward-looking statements are reasonable, such\nstatements involve risks and uncertainties, and undue reliance should not be\nplaced on such statements. Certain material factors or assumptions are applied\nin making forward-looking statements, and actual results may differ materially\nfrom those expressed or implied in such statements. Important factors that\ncould cause actual results to differ materially from expectations include but\nare not limited to general business and economic conditions; changes in laws\nand regulations with respect to the use of AI-enabled tools; our ability to\nexecute our digital plans and to deploy future digital use cases; our ability\nto adapt products and services to the changing market; our ability to attract\nand retain key employees and our ability to protect our intellectual property\nand exposure to claims of infringement from others. Additional information\nabout material risk factors that could cause actual results to differ\nmaterially from expectations may be found in our most recent annual and\ninterim reports and elsewhere in our filings with Canadian and U.S. securities\nregulators.\n\nThe forward-looking statements in this document are, unless otherwise\nindicated, stated as of the date hereof. We do not undertake to update any\nforward-looking statements, except as required by law.\n\nAbout Manulife\n\nManulife Financial Corporation is a leading international financial services\nprovider, headquartered in Toronto, Canada. Anchored in our ambition to be the\nnumber one choice for customers, we operate as Manulife across Canada and\nAsia, and primarily as John Hancock in the United States, providing financial\nadvice, insurance and health solutions for individuals, groups and businesses.\nThrough Manulife Wealth & Asset Management, we offer global investment\nsolutions, financial advice, and retirement plan services to individuals,\ninstitutions, and retirement plan members worldwide. At the end of 2025, we\nhad more than 37,000 employees, over 106,000 agents, and thousands of\ndistribution partners, serving over 37 million customers with operations\nacross 25 markets globally. We trade as 'MFC' on the Toronto, New York, and\nPhilippine stock exchanges, and under '945' on the Hong Kong stock exchange.\nNot all offerings are available in all jurisdictions. For additional\ninformation, please visit manulife.com.\n\nMedia contact\nManulife:\nEmily English\n647-544-2800\nEmily_English@manulife.ca\n\n (______________________________________i)The expected value from our AI initiatives include realized run-rate expense reductions, top-line revenue uplift from AI-powered workflows, fraud reduction, and growth absorption.                                                                                                                                                                                     \n (ii) Manulife's Responsible AI principles (https://edge.prnewswire.com/c/link/?t=0&l=en&o=4793953-1&h=417351976&u=https%3A%2F%2Fwww.manulife.com%2Fca%2Fen%2Fabout-us%2Fai%2Fresponsible-ai-principles&a=Manulife%27s+Responsible+AI+principles): AI efforts are designed to be energy-efficient and aligned with a sustainable future, including partnerships with organizations that share Manulife's values.  \n\nView original content to download\nmultimedia:https://www.prnewswire.com/apac/news-releases/manulife-launches-enterprise-ai-platform-to-scale-ai-solutions-and-deliver-business-value-across-global-operations-302906139.html\n\nSOURCE Manulife Financial Corporation\n\n\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS1143146/Manulife-Financial-Corporation-Manulife-Launches-Enterprise-AI-P.jpg?id=OA3014174\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved."},"type":"article","timestamp":"2026-10-13T12:00:23.920592759Z","server_sent_at_ms":1791892823920},"received_at":"2026-10-13T12:00:23.971Z","source_url":null},"analysis":null,"durationMs":null,"modelName":null}}