{"success":true,"data":{"pressRelease":{"id":"170671","rtpr_id":"nBw8yx6lqa-20261015","ticker":"MRSH","exchange":"NYSE","all_tickers":["MRSH"],"title":"Rapid AI Capability Development Is Creating Opportunities for Those Companies With Leadership That Translate Productivity Gains Into Business Value","author":"Business Wire","published_at":"2026-10-15T14:28:00.115Z","article_body":"Rapid AI Capability Development Is Creating Opportunities for Those Companies\nWith Leadership That Translate Productivity Gains Into Business Value\n\nAs AI capabilities accelerate, companies that move quickly to capture\nproductivity gains, prepare their workforces and rethink how they compete for\ncustomers stand to gain a significant competitive advantage, while those that\nfail to adapt risk falling behind. This is according to The Reality Check:\nBeyond the AI Hype, Hope, and Hysteria\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Foliverwymanforum.com%2Fartificial-intelligence%2Fagentic-ai-strategy-governance-workforce.html&esheet=54621973&newsitemid=20261014382652&lan=en-US&anchor=The+Reality+Check%3A+Beyond+the+AI+Hype%2C+Hope%2C+and+Hysteria&index=1&md5=a0952c45f33d0dba40b396dc93107735)\n, released today by the Oliver Wyman Forum. The Forum is the think tank of\nOliver Wyman, a global management consulting firm and a Marsh business (NYSE:\nMRSH).\n\nDrawing on deep consumer research, an extensive CEO survey, and the expertise\nof Quotient, AI by Oliver Wyman, the report identifies the pivotal decisions\nbusiness leaders must make to unlock the full value of AI. The technology is\nincreasing workforce productivity and efficiency across companies, but in most\norganizations this benefit is dispersed and uncaptured, leaving a gap between\nAI-driven gains and measurable business results, and presents an opportunity\nfor leaders who drive organizational change and accountability among managers.\n\nThe Reality Check found most of the time saved by AI is unaccounted for,\nmaking measurable ROI on investment difficult to quantify. Only 8% of\nworkplace AI users say their organization has a company-wide standard for what\nhappens to the time AI saves. Over half surveyed (54%) say either individual\nemployees decide what happens to AI-saved time or no explicit decision is\nmade. This presents a significant opportunity for organizations to identify\nwhere AI is freeing up time, rethink how work gets done, and reshape their\nworkforces around emerging needs. The report recommends organizations assign\nsenior leaders to each major AI investment initiative who are accountable for\nunderstanding where efficiencies are generated, what the program costs, and\nwhat operational changes are needed to translate time savings into measurable\nfinancial returns.\n\n“AI is everywhere in most companies except the P&L,” said John Romeo,\nManaging Partner and CEO of the Oliver Wyman Forum. “AI creates capacity,\nbut this time isn’t a return until someone decides what to do with it. That\nis a leadership decision, not a technology one, and most companies haven't\nmade it explicitly yet.”\n\nThe AI payoff relies on decisions beyond the technology\n\nThe gap between AI adoption and organizational direction extends well beyond\ndecisions about saved time. Only 37% of white-collar executives, and 11% of\nnon-managers, say leadership has set a clear AI ambition and keeps them\ninformed of progress.\n\nThe companies generating the strongest returns appear to be taking a different\napproach. CEOs reporting AI-driven returns above 10% are 4.4 times as likely\nas laggards to have deployed AI at scale in new products, services and revenue\nstreams – 40% compared with 9%. The findings suggest the emerging divide is\nnot simply between companies that use AI and those that do not, but between\nthose treating it primarily as a productivity tool and those redesigning their\nbusinesses around the new capabilities and time saving it creates.\n\nThat redesign extends to how organizations develop and manage talent. Eighty\npercent of daily AI users say AI taught them as much as or more than their\nmanager over the previous 12 months, including 47% who said they found AI more\ninstructive. Seventy-four percent of white-collar respondents at middle\nmanagement level or above said AI was already doing at least some of the tasks\njunior employees previously learned from them. Of those respondents, only 27%\nsaid their employer had fully redesigned how AI helps junior employees develop\nthe same skills.\n\n“Leaders are investing in AI at real scale, but the capacity it creates\nstill has to be claimed by someone,” said Ana Kreacic, Partner, Chief\nKnowledge Officer and Chief Operating Officer of the Oliver Wyman Forum. “AI\noften shifts bottlenecks before eliminating them. And while leaders figure out\nhow to turn time savings into productivity gains, employees are asking a more\npersonal question: What does this mean for my job? If leaders don't clearly\nexplain how that freed-up time will be claimed, employees may assume the goal\nis to eliminate their roles.”\n\nWorryingly, the report identified a looming morale problem. When employees are\nasked what should happen if AI doubled their team’s output, employees ranked\n“fewer people on the team” last, but when asked what they expect will\nhappen, they ranked \"fewer people” first. Sixty-eight percent said they\nwould give up part of their salary to work somewhere that guaranteed never to\nreplace people with AI, and 47% would give up 10% or more. Sixty-two percent\nof daily AI users are masking gains, saying they have played down how good\nthey are with AI at work.\n\nGovernance presents a similar paradox. When approved AI is easy to reach,\nclearly governed and built into everyday software, 88% of workplace users\nreport productivity gains, compared with 52% where those conditions are\nlargely absent. But tighter rules alone do not appear to be the answer: where\nAI rules feel too strict, 63% of employees use non-approved AI tools, compared\nwith 38% where the approach feels right. Effective guardrails, the research\nsuggests, can accelerate adoption rather than constrain it.\n\nAcross the report’s five dimensions – return on investment, workforce and\nleadership, agentic commerce, governance and risk, and sovereignty – the\nsame pattern emerges: technology deployment is running ahead of leadership\ndecisions about the productivity gains it unlocks. Success in the next phase\nof AI adoption will depend on leaders making explicit choices about how\nAI-created capacity becomes growth, how roles and skills evolve around it, how\nemployees are brought along, and how organizations manage the new dependencies\nAI creates.\n\nAbout Marsh\n\nMarsh\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.marsh.com%2F&esheet=54621973&newsitemid=20261014382652&lan=en-US&anchor=Marsh&index=2&md5=8b7385a3b4b711b07acbbac7d45e1b5e)\n(NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and\ninvestments, and management consulting, advising clients in 130 countries.\nWith annual revenue of $27 billion and more than 95,000 colleagues, Marsh\nhelps build the confidence to thrive through the power of perspective. For\nmore information, visit marsh.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.marsh.com%2F&esheet=54621973&newsitemid=20261014382652&lan=en-US&anchor=marsh.com&index=3&md5=b625ed62d8361a7858b6db90062b21c4)\n, or follow us on LinkedIn\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmarshglobal%2Fposts%2F%3FfeedView%3Dall&esheet=54621973&newsitemid=20261014382652&lan=en-US&anchor=LinkedIn&index=4&md5=c07ad6d27982d7340e596474d102fe28)\nand X\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fx.com%2Fmarshglobal&esheet=54621973&newsitemid=20261014382652&lan=en-US&anchor=X&index=5&md5=dc0f79e3ce76ffac9f439d372725a17d)\n.\n\nAbout the research\n\nThe report draws on more than 25,000 responses from two waves of the Oliver\nWyman Forum Global Voices Survey, conducted in April and August 2026 across 15\nmarkets, and the Oliver Wyman Forum x NYSE CEO Agenda 2026 survey of 415 CEOs.\nIt also draws on the expertise of Quotient, AI by Oliver Wyman, including\ninsights from client engagements on agentic AI, value realization,\noperating-model change and governance.\n\nThe full report is available here\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Foliverwymanforum.com%2Fartificial-intelligence%2Fagentic-ai-strategy-governance-workforce.html&esheet=54621973&newsitemid=20261014382652&lan=en-US&anchor=here&index=6&md5=edda756eb10eb35da2225aba94c366ff)\n.\n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20261014382652/en/\n(https://www.businesswire.com/news/home/20261014382652/en/)\n\nMedia contact: \n\nDanielle Arceneaux\n\n+1 929 215 8732\n\nDanielle.Arceneaux@oliverwyman.com (mailto:Danielle.Arceneaux@oliverwyman.com)\n\n\nCopyright Business Wire 2026","article_body_html":"","raw_payload":{"data":{"id":"nBw8yx6lqa-20261015","title":"Rapid AI Capability Development Is Creating Opportunities for Those Companies With Leadership That Translate Productivity Gains Into Business Value","author":"Business Wire","ticker":"MRSH","created":"2026-10-15T14:28:00.115Z","tickers":["MRSH"],"exchange":"NYSE","article_body":"Rapid AI Capability Development Is Creating Opportunities for Those Companies\nWith Leadership That Translate Productivity Gains Into Business Value\n\nAs AI capabilities accelerate, companies that move quickly to capture\nproductivity gains, prepare their workforces and rethink how they compete for\ncustomers stand to gain a significant competitive advantage, while those that\nfail to adapt risk falling behind. This is according to The Reality Check:\nBeyond the AI Hype, Hope, and Hysteria\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Foliverwymanforum.com%2Fartificial-intelligence%2Fagentic-ai-strategy-governance-workforce.html&esheet=54621973&newsitemid=20261014382652&lan=en-US&anchor=The+Reality+Check%3A+Beyond+the+AI+Hype%2C+Hope%2C+and+Hysteria&index=1&md5=a0952c45f33d0dba40b396dc93107735)\n, released today by the Oliver Wyman Forum. The Forum is the think tank of\nOliver Wyman, a global management consulting firm and a Marsh business (NYSE:\nMRSH).\n\nDrawing on deep consumer research, an extensive CEO survey, and the expertise\nof Quotient, AI by Oliver Wyman, the report identifies the pivotal decisions\nbusiness leaders must make to unlock the full value of AI. The technology is\nincreasing workforce productivity and efficiency across companies, but in most\norganizations this benefit is dispersed and uncaptured, leaving a gap between\nAI-driven gains and measurable business results, and presents an opportunity\nfor leaders who drive organizational change and accountability among managers.\n\nThe Reality Check found most of the time saved by AI is unaccounted for,\nmaking measurable ROI on investment difficult to quantify. Only 8% of\nworkplace AI users say their organization has a company-wide standard for what\nhappens to the time AI saves. Over half surveyed (54%) say either individual\nemployees decide what happens to AI-saved time or no explicit decision is\nmade. This presents a significant opportunity for organizations to identify\nwhere AI is freeing up time, rethink how work gets done, and reshape their\nworkforces around emerging needs. The report recommends organizations assign\nsenior leaders to each major AI investment initiative who are accountable for\nunderstanding where efficiencies are generated, what the program costs, and\nwhat operational changes are needed to translate time savings into measurable\nfinancial returns.\n\n“AI is everywhere in most companies except the P&L,” said John Romeo,\nManaging Partner and CEO of the Oliver Wyman Forum. “AI creates capacity,\nbut this time isn’t a return until someone decides what to do with it. That\nis a leadership decision, not a technology one, and most companies haven't\nmade it explicitly yet.”\n\nThe AI payoff relies on decisions beyond the technology\n\nThe gap between AI adoption and organizational direction extends well beyond\ndecisions about saved time. Only 37% of white-collar executives, and 11% of\nnon-managers, say leadership has set a clear AI ambition and keeps them\ninformed of progress.\n\nThe companies generating the strongest returns appear to be taking a different\napproach. CEOs reporting AI-driven returns above 10% are 4.4 times as likely\nas laggards to have deployed AI at scale in new products, services and revenue\nstreams – 40% compared with 9%. The findings suggest the emerging divide is\nnot simply between companies that use AI and those that do not, but between\nthose treating it primarily as a productivity tool and those redesigning their\nbusinesses around the new capabilities and time saving it creates.\n\nThat redesign extends to how organizations develop and manage talent. Eighty\npercent of daily AI users say AI taught them as much as or more than their\nmanager over the previous 12 months, including 47% who said they found AI more\ninstructive. Seventy-four percent of white-collar respondents at middle\nmanagement level or above said AI was already doing at least some of the tasks\njunior employees previously learned from them. Of those respondents, only 27%\nsaid their employer had fully redesigned how AI helps junior employees develop\nthe same skills.\n\n“Leaders are investing in AI at real scale, but the capacity it creates\nstill has to be claimed by someone,” said Ana Kreacic, Partner, Chief\nKnowledge Officer and Chief Operating Officer of the Oliver Wyman Forum. “AI\noften shifts bottlenecks before eliminating them. And while leaders figure out\nhow to turn time savings into productivity gains, employees are asking a more\npersonal question: What does this mean for my job? If leaders don't clearly\nexplain how that freed-up time will be claimed, employees may assume the goal\nis to eliminate their roles.”\n\nWorryingly, the report identified a looming morale problem. When employees are\nasked what should happen if AI doubled their team’s output, employees ranked\n“fewer people on the team” last, but when asked what they expect will\nhappen, they ranked \"fewer people” first. Sixty-eight percent said they\nwould give up part of their salary to work somewhere that guaranteed never to\nreplace people with AI, and 47% would give up 10% or more. Sixty-two percent\nof daily AI users are masking gains, saying they have played down how good\nthey are with AI at work.\n\nGovernance presents a similar paradox. When approved AI is easy to reach,\nclearly governed and built into everyday software, 88% of workplace users\nreport productivity gains, compared with 52% where those conditions are\nlargely absent. But tighter rules alone do not appear to be the answer: where\nAI rules feel too strict, 63% of employees use non-approved AI tools, compared\nwith 38% where the approach feels right. Effective guardrails, the research\nsuggests, can accelerate adoption rather than constrain it.\n\nAcross the report’s five dimensions – return on investment, workforce and\nleadership, agentic commerce, governance and risk, and sovereignty – the\nsame pattern emerges: technology deployment is running ahead of leadership\ndecisions about the productivity gains it unlocks. Success in the next phase\nof AI adoption will depend on leaders making explicit choices about how\nAI-created capacity becomes growth, how roles and skills evolve around it, how\nemployees are brought along, and how organizations manage the new dependencies\nAI creates.\n\nAbout Marsh\n\nMarsh\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.marsh.com%2F&esheet=54621973&newsitemid=20261014382652&lan=en-US&anchor=Marsh&index=2&md5=8b7385a3b4b711b07acbbac7d45e1b5e)\n(NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and\ninvestments, and management consulting, advising clients in 130 countries.\nWith annual revenue of $27 billion and more than 95,000 colleagues, Marsh\nhelps build the confidence to thrive through the power of perspective. For\nmore information, visit marsh.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.marsh.com%2F&esheet=54621973&newsitemid=20261014382652&lan=en-US&anchor=marsh.com&index=3&md5=b625ed62d8361a7858b6db90062b21c4)\n, or follow us on LinkedIn\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmarshglobal%2Fposts%2F%3FfeedView%3Dall&esheet=54621973&newsitemid=20261014382652&lan=en-US&anchor=LinkedIn&index=4&md5=c07ad6d27982d7340e596474d102fe28)\nand X\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fx.com%2Fmarshglobal&esheet=54621973&newsitemid=20261014382652&lan=en-US&anchor=X&index=5&md5=dc0f79e3ce76ffac9f439d372725a17d)\n.\n\nAbout the research\n\nThe report draws on more than 25,000 responses from two waves of the Oliver\nWyman Forum Global Voices Survey, conducted in April and August 2026 across 15\nmarkets, and the Oliver Wyman Forum x NYSE CEO Agenda 2026 survey of 415 CEOs.\nIt also draws on the expertise of Quotient, AI by Oliver Wyman, including\ninsights from client engagements on agentic AI, value realization,\noperating-model change and governance.\n\nThe full report is available here\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Foliverwymanforum.com%2Fartificial-intelligence%2Fagentic-ai-strategy-governance-workforce.html&esheet=54621973&newsitemid=20261014382652&lan=en-US&anchor=here&index=6&md5=edda756eb10eb35da2225aba94c366ff)\n.\n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20261014382652/en/\n(https://www.businesswire.com/news/home/20261014382652/en/)\n\nMedia contact: \n\nDanielle Arceneaux\n\n+1 929 215 8732\n\nDanielle.Arceneaux@oliverwyman.com (mailto:Danielle.Arceneaux@oliverwyman.com)\n\n\nCopyright Business Wire 2026"},"type":"article","timestamp":"2026-10-15T14:28:00.152379314Z","server_sent_at_ms":1792074480152},"received_at":"2026-10-15T14:28:00.203Z","source_url":"https://www.businesswire.com/news/home/20261014382652/en/"},"analysis":{"id":"158853","press_release_id":"170671","analysis_json":{"industry":{"label":"Insurance Brokers","sector":"Financials"},"redFlags":[],"eventType":"other","narrative":"The Oliver Wyman Forum, the think tank of Oliver Wyman (a Marsh McLennan business), released a research report arguing that companies capture AI value only when leadership explicitly converts productivity gains into business results.\n\nThe report, drawing on 25,000+ survey responses and a 415-CEO survey, finds most AI time savings are unaccounted for — only 8% of workplace AI users say their organization has a company-wide standard for AI-saved time.\n\nThe release is thought leadership for Marsh's consulting franchise; it contains no direct financial disclosure or operational news for MRSH itself.","sentiment":"neutral","agentHooks":{"shouldPost":false,"suggestedAngle":"Consulting-firm AI thought leadership — no direct MRSH financial impact; useful only as sector color."},"keyFigures":{"customDimensions":{"ceos_surveyed":415,"survey_markets":15,"survey_responses":25000,"ceos_ai_returns_above_10pct_deploying_ai_at_scale":"40% vs 9% for laggards","workplace_ai_users_with_company_wide_standard_for_saved_time":"8%"}},"quotedText":"AI is everywhere in most companies except the P&L","namedEntities":{"people":[{"name":"John Romeo","role":"Managing Partner and CEO, Oliver Wyman Forum"},{"name":"Ana Kreacic","role":"Partner, Chief Knowledge Officer and COO, Oliver Wyman Forum"},{"name":"Danielle Arceneaux","role":"media contact"}],"products":["The Reality Check: Beyond the AI Hype, Hope, and Hysteria","Quotient, AI by Oliver Wyman"],"companies":[{"name":"Marsh McLennan","ticker":"MRSH","relationship":"filer / parent of Oliver Wyman"},{"name":"Oliver Wyman Forum","relationship":"subsidiary think tank, report author"},{"name":"NYSE","relationship":"survey co-brand"}],"dollarAmounts":[{"amount":"$27 billion","context":"Marsh McLennan annual revenue (boilerplate)"}]},"materialImpact":{"score":1,"reasoning":"This is a think-tank research report from the Oliver Wyman Forum (a Marsh business) with no direct financial, operational, or strategic disclosure from Marsh McLennan itself. It is thought-leadership marketing with no earnings, guidance, or transaction content."},"tickerRelevance":{"others":[],"primary":"MRSH"},"globalImportance":8,"audienceRelevance":12,"eventTypeSecondary":[],"importanceComponents":{"tickerTier":"mega-cap","eventGravity":"third-party-research-report","issuerAuthored":true,"financialDisclosure":false,"householdBrandBoost":"minor — report is branded content, not corporate news"}},"event_type":"other","event_type_secondary":null,"sentiment":"neutral","material_impact_score":1,"narrative":"The Oliver Wyman Forum, the think tank of Oliver Wyman (a Marsh McLennan business), released a research report arguing that companies capture AI value only when leadership explicitly converts productivity gains into business results.\n\nThe report, drawing on 25,000+ survey responses and a 415-CEO survey, finds most AI time savings are unaccounted for — only 8% of workplace AI users say their organization has a company-wide standard for AI-saved time.\n\nThe release is thought leadership for Marsh's consulting franchise; it contains no direct financial disclosure or operational news for MRSH itself.","key_figures":{"customDimensions":{"ceos_surveyed":415,"survey_markets":15,"survey_responses":25000,"ceos_ai_returns_above_10pct_deploying_ai_at_scale":"40% vs 9% for laggards","workplace_ai_users_with_company_wide_standard_for_saved_time":"8%"}},"named_entities":{"people":[{"name":"John Romeo","role":"Managing Partner and CEO, Oliver Wyman Forum"},{"name":"Ana Kreacic","role":"Partner, Chief Knowledge Officer and COO, Oliver Wyman Forum"},{"name":"Danielle Arceneaux","role":"media contact"}],"products":["The Reality Check: Beyond the AI Hype, Hope, and Hysteria","Quotient, AI by Oliver Wyman"],"companies":[{"name":"Marsh McLennan","ticker":"MRSH","relationship":"filer / parent of Oliver Wyman"},{"name":"Oliver Wyman Forum","relationship":"subsidiary think tank, report author"},{"name":"NYSE","relationship":"survey co-brand"}],"dollarAmounts":[{"amount":"$27 billion","context":"Marsh McLennan annual revenue (boilerplate)"}]},"model_name":"glm-5.3-flashx","prompt_hash":"sha256:5c812bd9e28b810d","schema_hash":"sha256:05005c02d9cffac9","created_at":"2026-10-15T14:28:05.578Z","global_importance":8,"audience_relevance":12,"importance_components":{"tickerTier":"mega-cap","eventGravity":"third-party-research-report","issuerAuthored":true,"financialDisclosure":false,"householdBrandBoost":"minor — report is branded content, not corporate news"}},"durationMs":null,"modelName":"glm-5.3-flashx"}}