{"success":true,"data":{"pressRelease":{"id":"171594","rtpr_id":"nBw75Fxvya-20261016","ticker":"III","exchange":"NASDAQ","all_tickers":["III"],"title":"AI, Data Centers to Boost Demand for Field Services: ISG Study","author":"Business Wire","published_at":"2026-10-16T13:00:00.525Z","article_body":"AI, Data Centers to Boost Demand for Field Services: ISG Study\n\nInfrastructure and connected devices will increase the need for specialized\nsupport even as self-healing resolves more incidents, new ISG research finds\n\nA majority of large enterprises expect AI to increase demand for field\nservices until at least the end of 2028, according to a new research report\nfrom Information Services Group (ISG\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.isg-one.com&esheet=54623007&newsitemid=20261016934067&lan=en-US&anchor=ISG&index=1&md5=9c93fdceeaab76edbde0dcbd6f14b69c)\n) (Nasdaq: III\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.nasdaq.com%2Fmarket-activity%2Fstocks%2Fiii&esheet=54623007&newsitemid=20261016934067&lan=en-US&anchor=III&index=2&md5=98fbcd41548dbad9636f9d1ada879553)\n), a global AI-focused technology research and advisory firm.\n\nThe ISG Market Lens™ 2026 Field Services Report, published today, covers the\ndelivery of onsite and physical technology support across enterprise\nlocations. Between now and the end of 2028, 56 percent of companies responding\nto a global survey expect AI infrastructure or AI-enabled devices to be\nsignificant drivers of additional field services demand. However, AI is also\nlikely to help organizations deliver field services more efficiently:\nCompanies expect one-quarter of field service incidents to be resolved with no\nhuman intervention by year-end 2028, up from 14 percent today. ISG AI maturity\ndata indicates that AI is a key enabler of that trend.\n\n“AI is changing the game for field services,” said Michael Dornan, ISG\nprincipal analyst and co-author of the report. “Enterprises are expanding AI\ndata centers and injecting AI into operations so quickly that the need for\nfield support is escalating. Competing in this new age will require more field\nservice capacity, broader coverage and effective fulfillment models.”\n\nThe global survey of 200 field services decision-makers at large, mostly\nmultinational enterprises in the Americas and Europe finds that these\norganizations spend an average of $21 million annually, or approximately\n$100,000 per supported site. As operations expand across more locations,\nenterprises report a growing need for improved responsiveness, resilience and\ncustomer experience.\n\nAmid the growth of AI, data centers are expected to be a hotspot for field\nservices. Data center, network or connectivity expansion was cited by 39\npercent of companies as a significant driver of additional need. Legacy system\nretirement and new security, regulatory or access requirements were also cited\nby more than one-third of respondents. The mean forecast of demand growth for\ndata centers and technical infrastructure sites is 3 percent, the highest of\nall operating environments.\n\nNew technologies are helping to meet increasing demand. Field service\ntechnicians remain important, but other interventions such as remote\ndiagnostics and predictive maintenance are reducing avoidable dispatches, the\nstudy finds. By the end of 2028, automation or self-healing is expected to be\nthe fastest-growing method of resolving incidents, followed by self-service or\ndigitally guided resolution on site. The percentage of incidents requiring\nonsite intervention by a technician is expected to fall from nearly 29 percent\nto just 17 percent and will often involve specialized, time-sensitive work on\nmission-critical systems.\n\nEnterprise satisfaction with field services is generally high in core\nenterprise environments, such as corporate offices, logistics facilities and\ndata centers, but lower in less central locations. More than one-third of\nsurvey respondents said services at remote, low-density or unmanned fixed\nsites fell short of their expectations, and more than one-quarter were\ndissatisfied with field services at mobile, fleet and temporary operating\nlocations. While standardized delivery models may serve core locations well,\nsupporting remote sites often requires additional flexibility, ISG says.\n\nExpectations for field services differ among organizations, the study finds.\nThe largest group of survey respondents (46 percent) aim for a cost-optimized\nfield service capability that is only differentiated where business-critical\nneeds require it. Another 13 percent want a standardized utility that reliably\nmeets defined requirements. But 36 percent of enterprises seek, above all,\nhigh-performing services that minimize downtime and protect user or customer\nexperience in all operations.\n\n“As large companies build out increasingly complex environments, cost of\nsupport is no longer the only criterion for evaluating field services,” said\nAngela Kreiter, ISG principal analyst and co-author of the report.\n“Organizations want partners to help them establish an enterprise-wide\noperating model that combines internal, outsourced and on-demand resources to\nmeet the requirements at each type of site.”\n\nAdditional information on the ISG Market Lens Field Services report is\navailable here\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fisg-one.com%2Fresearch%2Fisg-market-lens%2Ffield-services-study-2026&esheet=54623007&newsitemid=20261016934067&lan=en-US&anchor=here&index=3&md5=916591dcf55c4b763f6b5315467e75b9)\n.\n\nAbout ISG\n\nISG\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.isg-one.com%2F&esheet=54623007&newsitemid=20261016934067&lan=en-US&anchor=ISG&index=4&md5=7957bec340a5eaae65d3236caca6834a)\n(Nasdaq: III\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.nasdaq.com%2Fmarket-activity%2Fstocks%2Fiii&esheet=54623007&newsitemid=20261016934067&lan=en-US&anchor=III&index=5&md5=0d69e65e4d25faa912b7f0705f55f4bb)\n) is a global AI-centered technology research and advisory firm. A trusted\npartner to more than 900 clients, including 75 of the world’s top 100\nenterprises, ISG is a long-time leader in technology and business services\nthat is now at the forefront of leveraging AI to help organizations achieve\noperational excellence and faster growth. The firm, founded in 2006, is known\nfor its proprietary market data and research, in-depth knowledge and\ngovernance of provider ecosystems, and the expertise of its 1,500\nprofessionals worldwide working together to help clients maximize the value of\ntheir technology investments.\n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20261016934067/en/\n(https://www.businesswire.com/news/home/20261016934067/en/)\n\nPress Contacts:\n\nLaura Hupprich, ISG\n\n+1 203-517-3132\n\nlaura.hupprich@isg-one.com (mailto:laura.hupprich@isg-one.com)\n\nErik Arvidson, Matter Communications for ISG\n\n+1 978-518-4542\n\nisg@matternow.com (mailto:isg@matternow.com)\n\n\nCopyright Business Wire 2026","article_body_html":"","raw_payload":{"data":{"id":"nBw75Fxvya-20261016","title":"AI, Data Centers to Boost Demand for Field Services: ISG Study","author":"Business Wire","ticker":"III","created":"2026-10-16T13:00:00.525Z","tickers":["III"],"exchange":"NASDAQ","article_body":"AI, Data Centers to Boost Demand for Field Services: ISG Study\n\nInfrastructure and connected devices will increase the need for specialized\nsupport even as self-healing resolves more incidents, new ISG research finds\n\nA majority of large enterprises expect AI to increase demand for field\nservices until at least the end of 2028, according to a new research report\nfrom Information Services Group (ISG\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.isg-one.com&esheet=54623007&newsitemid=20261016934067&lan=en-US&anchor=ISG&index=1&md5=9c93fdceeaab76edbde0dcbd6f14b69c)\n) (Nasdaq: III\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.nasdaq.com%2Fmarket-activity%2Fstocks%2Fiii&esheet=54623007&newsitemid=20261016934067&lan=en-US&anchor=III&index=2&md5=98fbcd41548dbad9636f9d1ada879553)\n), a global AI-focused technology research and advisory firm.\n\nThe ISG Market Lens™ 2026 Field Services Report, published today, covers the\ndelivery of onsite and physical technology support across enterprise\nlocations. Between now and the end of 2028, 56 percent of companies responding\nto a global survey expect AI infrastructure or AI-enabled devices to be\nsignificant drivers of additional field services demand. However, AI is also\nlikely to help organizations deliver field services more efficiently:\nCompanies expect one-quarter of field service incidents to be resolved with no\nhuman intervention by year-end 2028, up from 14 percent today. ISG AI maturity\ndata indicates that AI is a key enabler of that trend.\n\n“AI is changing the game for field services,” said Michael Dornan, ISG\nprincipal analyst and co-author of the report. “Enterprises are expanding AI\ndata centers and injecting AI into operations so quickly that the need for\nfield support is escalating. Competing in this new age will require more field\nservice capacity, broader coverage and effective fulfillment models.”\n\nThe global survey of 200 field services decision-makers at large, mostly\nmultinational enterprises in the Americas and Europe finds that these\norganizations spend an average of $21 million annually, or approximately\n$100,000 per supported site. As operations expand across more locations,\nenterprises report a growing need for improved responsiveness, resilience and\ncustomer experience.\n\nAmid the growth of AI, data centers are expected to be a hotspot for field\nservices. Data center, network or connectivity expansion was cited by 39\npercent of companies as a significant driver of additional need. Legacy system\nretirement and new security, regulatory or access requirements were also cited\nby more than one-third of respondents. The mean forecast of demand growth for\ndata centers and technical infrastructure sites is 3 percent, the highest of\nall operating environments.\n\nNew technologies are helping to meet increasing demand. Field service\ntechnicians remain important, but other interventions such as remote\ndiagnostics and predictive maintenance are reducing avoidable dispatches, the\nstudy finds. By the end of 2028, automation or self-healing is expected to be\nthe fastest-growing method of resolving incidents, followed by self-service or\ndigitally guided resolution on site. The percentage of incidents requiring\nonsite intervention by a technician is expected to fall from nearly 29 percent\nto just 17 percent and will often involve specialized, time-sensitive work on\nmission-critical systems.\n\nEnterprise satisfaction with field services is generally high in core\nenterprise environments, such as corporate offices, logistics facilities and\ndata centers, but lower in less central locations. More than one-third of\nsurvey respondents said services at remote, low-density or unmanned fixed\nsites fell short of their expectations, and more than one-quarter were\ndissatisfied with field services at mobile, fleet and temporary operating\nlocations. While standardized delivery models may serve core locations well,\nsupporting remote sites often requires additional flexibility, ISG says.\n\nExpectations for field services differ among organizations, the study finds.\nThe largest group of survey respondents (46 percent) aim for a cost-optimized\nfield service capability that is only differentiated where business-critical\nneeds require it. Another 13 percent want a standardized utility that reliably\nmeets defined requirements. But 36 percent of enterprises seek, above all,\nhigh-performing services that minimize downtime and protect user or customer\nexperience in all operations.\n\n“As large companies build out increasingly complex environments, cost of\nsupport is no longer the only criterion for evaluating field services,” said\nAngela Kreiter, ISG principal analyst and co-author of the report.\n“Organizations want partners to help them establish an enterprise-wide\noperating model that combines internal, outsourced and on-demand resources to\nmeet the requirements at each type of site.”\n\nAdditional information on the ISG Market Lens Field Services report is\navailable here\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fisg-one.com%2Fresearch%2Fisg-market-lens%2Ffield-services-study-2026&esheet=54623007&newsitemid=20261016934067&lan=en-US&anchor=here&index=3&md5=916591dcf55c4b763f6b5315467e75b9)\n.\n\nAbout ISG\n\nISG\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.isg-one.com%2F&esheet=54623007&newsitemid=20261016934067&lan=en-US&anchor=ISG&index=4&md5=7957bec340a5eaae65d3236caca6834a)\n(Nasdaq: III\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.nasdaq.com%2Fmarket-activity%2Fstocks%2Fiii&esheet=54623007&newsitemid=20261016934067&lan=en-US&anchor=III&index=5&md5=0d69e65e4d25faa912b7f0705f55f4bb)\n) is a global AI-centered technology research and advisory firm. A trusted\npartner to more than 900 clients, including 75 of the world’s top 100\nenterprises, ISG is a long-time leader in technology and business services\nthat is now at the forefront of leveraging AI to help organizations achieve\noperational excellence and faster growth. The firm, founded in 2006, is known\nfor its proprietary market data and research, in-depth knowledge and\ngovernance of provider ecosystems, and the expertise of its 1,500\nprofessionals worldwide working together to help clients maximize the value of\ntheir technology investments.\n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20261016934067/en/\n(https://www.businesswire.com/news/home/20261016934067/en/)\n\nPress Contacts:\n\nLaura Hupprich, ISG\n\n+1 203-517-3132\n\nlaura.hupprich@isg-one.com (mailto:laura.hupprich@isg-one.com)\n\nErik Arvidson, Matter Communications for ISG\n\n+1 978-518-4542\n\nisg@matternow.com (mailto:isg@matternow.com)\n\n\nCopyright Business Wire 2026"},"type":"article","timestamp":"2026-10-16T13:00:00.576298581Z","server_sent_at_ms":1792155600576},"received_at":"2026-10-16T13:00:00.628Z","source_url":"https://www.businesswire.com/news/home/20261016934067/en/"},"analysis":{"id":"159751","press_release_id":"171594","analysis_json":{"industry":{"label":"IT Consulting & Other Services","sector":"Information Technology"},"redFlags":[],"eventType":"operations_update","narrative":"ISG (Nasdaq: III) published its Market Lens 2026 Field Services Report finding that 56% of large enterprises expect AI infrastructure and AI-enabled devices to significantly drive additional field services demand through at least end-2028.\n\nThe survey of 200 field services decision-makers found enterprises spend an average of $21 million annually on field services (~$100,000 per site), with data centers forecast to post the highest demand growth (3%) of all operating environments.\n\nAt the same time, AI-driven automation is expected to raise no-intervention incident resolution from 14% today to 25% by year-end 2028, cutting technician onsite interventions from 29% to 17%.\n\nThe findings position ISG's AI-focused research and advisory franchise at the center of a growing enterprise field services market, though the release contains no direct financial impact figures for ISG itself.","sentiment":"bullish","agentHooks":{"shouldPost":false,"suggestedAngle":"ISG research flags AI/data-center buildout as a structural demand tailwind for field services through 2028, reinforcing its advisory franchise positioning."},"keyFigures":{"customDimensions":{"avg_spend_per_site":"$100,000","survey_respondents":200,"avg_annual_spend_per_enterprise":"$21 million","onsite_technician_incidents_fall":"from 29% to 17%","pct_citing_data_center_expansion":"39%","pct_incidents_self_resolved_today":"14%","forecast_demand_growth_data_centers":"3%","pct_expect_ai_driven_demand_by_2028":"56%","pct_incidents_self_resolved_by_2028":"25%"}},"quotedText":"Enterprises are expanding AI data centers and injecting AI into operations so quickly that the need for field support is escalating.","namedEntities":{"people":[{"name":"Michael Dornan","role":"ISG principal analyst and report co-author"},{"name":"Angela Kreiter","role":"ISG principal analyst and report co-author"},{"name":"Laura Hupprich","role":"ISG press contact"},{"name":"Erik Arvidson","role":"Matter Communications press contact for ISG"}],"products":["ISG Market Lens™ 2026 Field Services Report"],"companies":[{"name":"Information Services Group (ISG)","ticker":"III","relationship":"issuer/research publisher"},{"name":"Matter Communications","relationship":"PR agency"}],"dollarAmounts":[{"amount":"$21 million","context":"average annual field services spend by surveyed large enterprises"},{"amount":"$100,000","context":"approximate annual field services spend per supported site"}]},"materialImpact":{"score":2,"reasoning":"Issuer-authored research report (ISG Market Lens 2026 Field Services Report) highlighting a demand tailwind for field services driven by AI and data centers. It supports ISG's advisory positioning but contains no financial results, guidance, or concrete contract wins."},"tickerRelevance":{"others":[],"primary":"III"},"globalImportance":22,"audienceRelevance":15,"eventTypeSecondary":[],"importanceComponents":{"tickerTier":"small-cap","eventGravity":"proprietary-research-release","issuerAuthored":true,"financialMateriality":"indirect"}},"event_type":"operations_update","event_type_secondary":null,"sentiment":"bullish","material_impact_score":2,"narrative":"ISG (Nasdaq: III) published its Market Lens 2026 Field Services Report finding that 56% of large enterprises expect AI infrastructure and AI-enabled devices to significantly drive additional field services demand through at least end-2028.\n\nThe survey of 200 field services decision-makers found enterprises spend an average of $21 million annually on field services (~$100,000 per site), with data centers forecast to post the highest demand growth (3%) of all operating environments.\n\nAt the same time, AI-driven automation is expected to raise no-intervention incident resolution from 14% today to 25% by year-end 2028, cutting technician onsite interventions from 29% to 17%.\n\nThe findings position ISG's AI-focused research and advisory franchise at the center of a growing enterprise field services market, though the release contains no direct financial impact figures for ISG itself.","key_figures":{"customDimensions":{"avg_spend_per_site":"$100,000","survey_respondents":200,"avg_annual_spend_per_enterprise":"$21 million","onsite_technician_incidents_fall":"from 29% to 17%","pct_citing_data_center_expansion":"39%","pct_incidents_self_resolved_today":"14%","forecast_demand_growth_data_centers":"3%","pct_expect_ai_driven_demand_by_2028":"56%","pct_incidents_self_resolved_by_2028":"25%"}},"named_entities":{"people":[{"name":"Michael Dornan","role":"ISG principal analyst and report co-author"},{"name":"Angela Kreiter","role":"ISG principal analyst and report co-author"},{"name":"Laura Hupprich","role":"ISG press contact"},{"name":"Erik Arvidson","role":"Matter Communications press contact for ISG"}],"products":["ISG Market Lens™ 2026 Field Services Report"],"companies":[{"name":"Information Services Group (ISG)","ticker":"III","relationship":"issuer/research publisher"},{"name":"Matter Communications","relationship":"PR agency"}],"dollarAmounts":[{"amount":"$21 million","context":"average annual field services spend by surveyed large enterprises"},{"amount":"$100,000","context":"approximate annual field services spend per supported site"}]},"model_name":"glm-5.3-flashx","prompt_hash":"sha256:5c812bd9e28b810d","schema_hash":"sha256:05005c02d9cffac9","created_at":"2026-10-16T13:00:06.959Z","global_importance":22,"audience_relevance":15,"importance_components":{"tickerTier":"small-cap","eventGravity":"proprietary-research-release","issuerAuthored":true,"financialMateriality":"indirect"}},"durationMs":6307,"modelName":"glm-5.3-flashx"}}