{"success":true,"data":{"pressRelease":{"id":"172945","rtpr_id":"nBw69f2Qta-20261019","ticker":"CALX","exchange":"NYSE","all_tickers":["CALX"],"title":"Calix Launches Subscriber Agent in CommandIQ To Simplify the Connected Home, Reduce Support Costs, and Build Subscriber Loyalty","author":"Business Wire","published_at":"2026-10-19T15:35:00.073Z","article_body":"Calix Launches Subscriber Agent in CommandIQ To Simplify the Connected Home,\nReduce Support Costs, and Build Subscriber Loyalty\n\nPowered by the AI-native Calix One platform and decades of network\nintelligence, Subscriber Agent brings a conversational AI assistant to the\nrefreshed CommandIQ app. The new app experience helps subscribers manage\neveryday needs—from setting up guest networks and updating parental controls\nto accessing billing—while reducing routine support demands on service\nproviders.\n\nToday, at its annual innovation and customer success conference\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fevents%2Fconnexions.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=innovation+and+customer+success+conference&index=1&md5=3e9d17b2f97ab4e7247f3ebce21673d6)\n, Calix, Inc.\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix%2C+Inc.&index=2&md5=e148febf30c4c3e55fa4892292d6d80e)\n(NYSE: CALX) launched Subscriber Agent, bringing a conversational AI assistant\nto the refreshed CommandIQ\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fsmartlife%2Fsmarthome%2Fcommandiq.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=CommandIQ&index=3&md5=bd691fa1c033aa6f03bf38b143e037d7)\n® mobile app. Built for Calix Agent Workforce\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fplatform%2Fcloud.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix+Agent+Workforce&index=4&md5=1d3b71ccd171f8d6a7d7c8b425359f82)\n™ and the AI-native Calix One\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fplatform.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix+One&index=5&md5=fdf56d1fb56d83a381db45b7870d1043)\n™ platform, the new app experience lets residential subscribers use natural\nvoice and text conversations to manage their connected homes, get personalized\nassistance, and accomplish everyday tasks with greater ease. For service\nproviders, this creates new opportunities to reduce routine support calls and\nstrengthen subscriber loyalty.\n\nThis press release features multimedia. View the full release here:\nhttps://www.businesswire.com/news/home/20261019305426/en/\n(https://www.businesswire.com/news/home/20261019305426/en/)\n\nAI assistant in the refreshed CommandIQ mobile app.\n\nAlready used by millions of subscribers and customizable to each service\nprovider’s brand, CommandIQ gives providers a direct digital channel to\ndeliver differentiated connected-home experiences. The refreshed app\nsimplifies navigation for subscribers, while Subscriber Agent draws on decades\nof network intelligence and subscriber context to understand individual\nconnected-home environments and help subscribers take action without\nnavigating complex menus or settings.\n\nSubscriber Agent goes far beyond the capabilities of generic AI assistants. It\nbuilds on proven SmartHome\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fsmartlife%2Fsmarthome.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=SmartHome&index=6&md5=47c5c1d4fcaf349eb9cc96fb96f96493)\n™ experiences that have helped service providers achieve Net Promoter\nScores℠ (NPS®) in the 80s\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fpress-release%2F2026%2F06%2Fvnet-fiber-agentic-calix-one.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=80s&index=7&md5=450de7103082f77f834b24471b5d6ea5)\nand 90s\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fpress-release%2F2026%2F06%2Fsc-calix-one-platform.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=90s&index=8&md5=dbd0772624d6cf978ef5c819246bb166)\nand year-over-year revenue growth\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fpress-release%2F2026%2F04%2Fbbt-drives-arpu-gains.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=year-over-year+revenue+growth&index=9&md5=6ee7433081897f6eae41c7eafb431a9c)\n. Extending intelligent workflows\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fpress-release%2F2026%2F09%2Fai-workflows-increase-arpu-efficiency.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=intelligent+workflows&index=10&md5=e4ecb46eca2fbb49f2bf9f2c79b9ae39)\nintroduced last month, Subscriber Agent makes capabilities like ExperienceIQ\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fsmartlife%2Fsmarthome%2Fexperienceiq.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=ExperienceIQ&index=11&md5=d47ce3552d98768f23f7eea4cc9f001e)\n® for managing family internet experiences, ProtectIQ\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fsmartlife%2Fsmarthome%2Fprotectiq.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=ProtectIQ&index=12&md5=16929f480f9d66a36ff8ecaa7a76ef21)\n® for securing home networks, and ScamWatchIQ\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fsmartlife%2Fsmarthome%2Fscamwatchiq.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=ScamWatchIQ&index=13&md5=352ed5cff15b0ae2d5925d416e5e2e7f)\n™ for navigating online threats easier to access through natural\nconversations. Together with contextual alerts and billing integration, these\ncapabilities in CommandIQ improve the connected-home experience for\nsubscribers while keeping the service provider's brand front and center.\n\nWith Subscriber Agent in CommandIQ, subscribers can:\n\n\n * Better understand and optimize home networks to reduce support calls. Through\nnatural voice or text conversations, subscribers can identify connected\ndevices, investigate unfamiliar activity, and diagnose connectivity problems.\nThey can also use personalized recommendations to improve Wi-Fi performance\nand resolve issues faster.\n\n * Simplify household management to deepen engagement. Subscribers can ask the\nassistant to create guest networks with secure QR-code access, set expiration\ntimes, and establish recurring parental controls through natural\nconversations—reviewing changes before they take effect. By simplifying home\nnetwork tasks, CommandIQ becomes a more useful experience subscribers return\nto regularly.\n\n * Navigate security concerns to strengthen subscriber trust. Subscribers can\nbetter understand security alerts and get personalized guidance. They can then\ntake informed action with SmartHome protections such as ProtectIQ and\nExperienceIQ to make connected-home security easier to manage.\n\nTo help service providers drive adoption of Subscriber Agent-powered AI\nassistance in CommandIQ and advance residential market success, Calix Success\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fservices.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix+Success&index=14&md5=c1036c7244da16fa6a6d97ecbf1f6dd2)\n™ is releasing launch resources, customizable campaigns, and expert\nguidance. Through Calix University\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Flearn.calix.com%2Flearn&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix+University&index=15&md5=9cc1c4dba22c3c1695e14c85d5faab44)\n, Success events, and the Calix Community\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fcommunity.calix.com%2Fs%2F&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix+Community&index=16&md5=a081b89cc187e036888f71b76287c918)\n, service providers can access proven playbooks, ready-to-use campaign assets,\nand personalized support.\n\nKatie Luckett, director of marketing, communications and education at Choptank\nElectric Cooperative\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fchoptankelectric.coop%2F&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Choptank+Electric+Cooperative&index=17&md5=3c448be79142b6687252be47b1644df8)\n, said: “I grew up as a Choptank member, so I know how important it is that\nthe technology we offer feels useful, convenient, and worthy of the trust our\ncommunity places in us. Subscriber Agent gives members a secure and more\nnatural way to get help and manage their connected homes 24/7 simply by asking\nin their own words. For Choptank Fiber, that means empowering members to\nresolve everyday issues on their own—reducing routine support calls while\nkeeping our team focused on those who need more assistance. Leveraging the\nCalix One platform gives us a trusted foundation to bring AI into our business\nin a way that feels practical, secure, and true to how we serve our\nmembers.”\n\nJuergen Lindner, chief marketing officer at Calix, said: “In the past,\ndigital experiences required people to figure out what to do next. Subscriber\nAgent changes that. A new conversational AI experience in CommandIQ makes it\neasy for subscribers to address their everyday issues around their connected\nhomes, simply by asking for help. We are infusing decades of network\nexperience into our AI-native Calix One platform, so we can move beyond smart\nanswers into taking relevant action. For service providers, every subscriber\ninteraction is an opportunity to deliver exceptional value, strengthen loyalty\nand brand differentiation with experiences subscribers actually crave.”\n\nLearn more about Subscriber Agent in the refreshed CommandIQ\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fsmartlife%2Fsmarthome%2Fcommandiq.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=CommandIQ&index=18&md5=fb5ae1c21e43f1cebbfefdc5eb48d9ce)\nmobile app—powered by Calix One\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fplatform.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix+One&index=19&md5=891e95ed62bda321ff71d80ef3b06dc5)\n.\n\nAbout Calix\n\nCalix, Inc.\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2F&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix%2C+Inc.&index=20&md5=a688976c1e860082e09b12a13e737f3a)\n(NYSE: CALX) is an AI platform company that enables service providers to\ntransform their operations and accelerate delivery of differentiated\nexperiences—so they can compete and win in the markets and communities they\nserve.\n\nThrough the AI-native Calix One platform, service providers can securely and\nprivately activate agentic AI alongside their human teams to acquire new\nsubscribers, grow existing subscriber revenue, and build loyalty across\nresidential, business, municipal, and MDU markets. More than 1,200 customers\nof all sizes leverage the Calix One platform, which has evolved over 15 years\nat an investment of more than $2 billion.\n\nCalix innovation cycles are underpinned by a strong financial balance sheet\nand a people‑first culture that routinely earns broad industry\nrecognition—winning 81 culture and innovation awards since 2025 alone, as\nwell as Fortune’s 100 Best Companies to Work For® in 2026.\n\nThis press release contains forward-looking statements that are based upon\nmanagement’s current expectations and are inherently uncertain.\nForward-looking statements are based upon information available to us as of\nthe date of this release, and we assume no obligation to revise or update any\nsuch forward-looking statement to reflect any event or circumstance after the\ndate of this release, except as required by law. Actual results and the timing\nof events could differ materially from current expectations based on risks and\nuncertainties affecting Calix’s business. The reader is cautioned not to\nrely on the forward-looking statements contained in this press release.\nAdditional information on potential factors that could affect Calix’s\nresults and other risks and uncertainties are detailed in its quarterly\nreports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and\navailable at www.sec.gov\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.sec.gov%2F&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=www.sec.gov&index=21&md5=bfa0fafb1362fe86c1ae6148c52625ff)\n.\n\nCalix and the Calix logo are trademarks or registered trademarks of Calix\nand/or its affiliates in the U.S. and other countries. A listing of Calix’s\ntrademarks can be found at https://www.calix.com/legal/trademarks.html\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Flegal%2Ftrademarks.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=https%3A%2F%2Fwww.calix.com%2Flegal%2Ftrademarks.html&index=22&md5=139da7c7e68a15e2ebaf4053764c5352)\n. Third-party trademarks mentioned are the property of their respective\nowners.\n\nNet Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are\nregistered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc.,\nand Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are\nservice marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred\nReichheld.\n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20261019305426/en/\n(https://www.businesswire.com/news/home/20261019305426/en/)\n\nPress Inquiries: \n\nZach Burger\n\n669-369-1991\n\nzach.burger@calix.com \n(mailto:zach.burger@calix.com) \n\n\nInvestor Inquiries: \n\nNancy Fazioli\n\ninvestorrelations@calix.com (mailto:investorrelations@calix.com)\n\n\nCopyright Business Wire 2026","article_body_html":"","raw_payload":{"data":{"id":"nBw69f2Qta-20261019","title":"Calix Launches Subscriber Agent in CommandIQ To Simplify the Connected Home, Reduce Support Costs, and Build Subscriber Loyalty","author":"Business Wire","ticker":"CALX","created":"2026-10-19T15:35:00.073Z","tickers":["CALX"],"exchange":"NYSE","article_body":"Calix Launches Subscriber Agent in CommandIQ To Simplify the Connected Home,\nReduce Support Costs, and Build Subscriber Loyalty\n\nPowered by the AI-native Calix One platform and decades of network\nintelligence, Subscriber Agent brings a conversational AI assistant to the\nrefreshed CommandIQ app. The new app experience helps subscribers manage\neveryday needs—from setting up guest networks and updating parental controls\nto accessing billing—while reducing routine support demands on service\nproviders.\n\nToday, at its annual innovation and customer success conference\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fevents%2Fconnexions.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=innovation+and+customer+success+conference&index=1&md5=3e9d17b2f97ab4e7247f3ebce21673d6)\n, Calix, Inc.\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix%2C+Inc.&index=2&md5=e148febf30c4c3e55fa4892292d6d80e)\n(NYSE: CALX) launched Subscriber Agent, bringing a conversational AI assistant\nto the refreshed CommandIQ\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fsmartlife%2Fsmarthome%2Fcommandiq.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=CommandIQ&index=3&md5=bd691fa1c033aa6f03bf38b143e037d7)\n® mobile app. Built for Calix Agent Workforce\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fplatform%2Fcloud.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix+Agent+Workforce&index=4&md5=1d3b71ccd171f8d6a7d7c8b425359f82)\n™ and the AI-native Calix One\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fplatform.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix+One&index=5&md5=fdf56d1fb56d83a381db45b7870d1043)\n™ platform, the new app experience lets residential subscribers use natural\nvoice and text conversations to manage their connected homes, get personalized\nassistance, and accomplish everyday tasks with greater ease. For service\nproviders, this creates new opportunities to reduce routine support calls and\nstrengthen subscriber loyalty.\n\nThis press release features multimedia. View the full release here:\nhttps://www.businesswire.com/news/home/20261019305426/en/\n(https://www.businesswire.com/news/home/20261019305426/en/)\n\nAI assistant in the refreshed CommandIQ mobile app.\n\nAlready used by millions of subscribers and customizable to each service\nprovider’s brand, CommandIQ gives providers a direct digital channel to\ndeliver differentiated connected-home experiences. The refreshed app\nsimplifies navigation for subscribers, while Subscriber Agent draws on decades\nof network intelligence and subscriber context to understand individual\nconnected-home environments and help subscribers take action without\nnavigating complex menus or settings.\n\nSubscriber Agent goes far beyond the capabilities of generic AI assistants. It\nbuilds on proven SmartHome\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fsmartlife%2Fsmarthome.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=SmartHome&index=6&md5=47c5c1d4fcaf349eb9cc96fb96f96493)\n™ experiences that have helped service providers achieve Net Promoter\nScores℠ (NPS®) in the 80s\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fpress-release%2F2026%2F06%2Fvnet-fiber-agentic-calix-one.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=80s&index=7&md5=450de7103082f77f834b24471b5d6ea5)\nand 90s\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fpress-release%2F2026%2F06%2Fsc-calix-one-platform.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=90s&index=8&md5=dbd0772624d6cf978ef5c819246bb166)\nand year-over-year revenue growth\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fpress-release%2F2026%2F04%2Fbbt-drives-arpu-gains.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=year-over-year+revenue+growth&index=9&md5=6ee7433081897f6eae41c7eafb431a9c)\n. Extending intelligent workflows\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fpress-release%2F2026%2F09%2Fai-workflows-increase-arpu-efficiency.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=intelligent+workflows&index=10&md5=e4ecb46eca2fbb49f2bf9f2c79b9ae39)\nintroduced last month, Subscriber Agent makes capabilities like ExperienceIQ\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fsmartlife%2Fsmarthome%2Fexperienceiq.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=ExperienceIQ&index=11&md5=d47ce3552d98768f23f7eea4cc9f001e)\n® for managing family internet experiences, ProtectIQ\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fsmartlife%2Fsmarthome%2Fprotectiq.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=ProtectIQ&index=12&md5=16929f480f9d66a36ff8ecaa7a76ef21)\n® for securing home networks, and ScamWatchIQ\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fsmartlife%2Fsmarthome%2Fscamwatchiq.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=ScamWatchIQ&index=13&md5=352ed5cff15b0ae2d5925d416e5e2e7f)\n™ for navigating online threats easier to access through natural\nconversations. Together with contextual alerts and billing integration, these\ncapabilities in CommandIQ improve the connected-home experience for\nsubscribers while keeping the service provider's brand front and center.\n\nWith Subscriber Agent in CommandIQ, subscribers can:\n\n\n * Better understand and optimize home networks to reduce support calls. Through\nnatural voice or text conversations, subscribers can identify connected\ndevices, investigate unfamiliar activity, and diagnose connectivity problems.\nThey can also use personalized recommendations to improve Wi-Fi performance\nand resolve issues faster.\n\n * Simplify household management to deepen engagement. Subscribers can ask the\nassistant to create guest networks with secure QR-code access, set expiration\ntimes, and establish recurring parental controls through natural\nconversations—reviewing changes before they take effect. By simplifying home\nnetwork tasks, CommandIQ becomes a more useful experience subscribers return\nto regularly.\n\n * Navigate security concerns to strengthen subscriber trust. Subscribers can\nbetter understand security alerts and get personalized guidance. They can then\ntake informed action with SmartHome protections such as ProtectIQ and\nExperienceIQ to make connected-home security easier to manage.\n\nTo help service providers drive adoption of Subscriber Agent-powered AI\nassistance in CommandIQ and advance residential market success, Calix Success\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fservices.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix+Success&index=14&md5=c1036c7244da16fa6a6d97ecbf1f6dd2)\n™ is releasing launch resources, customizable campaigns, and expert\nguidance. Through Calix University\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Flearn.calix.com%2Flearn&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix+University&index=15&md5=9cc1c4dba22c3c1695e14c85d5faab44)\n, Success events, and the Calix Community\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fcommunity.calix.com%2Fs%2F&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix+Community&index=16&md5=a081b89cc187e036888f71b76287c918)\n, service providers can access proven playbooks, ready-to-use campaign assets,\nand personalized support.\n\nKatie Luckett, director of marketing, communications and education at Choptank\nElectric Cooperative\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fchoptankelectric.coop%2F&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Choptank+Electric+Cooperative&index=17&md5=3c448be79142b6687252be47b1644df8)\n, said: “I grew up as a Choptank member, so I know how important it is that\nthe technology we offer feels useful, convenient, and worthy of the trust our\ncommunity places in us. Subscriber Agent gives members a secure and more\nnatural way to get help and manage their connected homes 24/7 simply by asking\nin their own words. For Choptank Fiber, that means empowering members to\nresolve everyday issues on their own—reducing routine support calls while\nkeeping our team focused on those who need more assistance. Leveraging the\nCalix One platform gives us a trusted foundation to bring AI into our business\nin a way that feels practical, secure, and true to how we serve our\nmembers.”\n\nJuergen Lindner, chief marketing officer at Calix, said: “In the past,\ndigital experiences required people to figure out what to do next. Subscriber\nAgent changes that. A new conversational AI experience in CommandIQ makes it\neasy for subscribers to address their everyday issues around their connected\nhomes, simply by asking for help. We are infusing decades of network\nexperience into our AI-native Calix One platform, so we can move beyond smart\nanswers into taking relevant action. For service providers, every subscriber\ninteraction is an opportunity to deliver exceptional value, strengthen loyalty\nand brand differentiation with experiences subscribers actually crave.”\n\nLearn more about Subscriber Agent in the refreshed CommandIQ\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fsmartlife%2Fsmarthome%2Fcommandiq.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=CommandIQ&index=18&md5=fb5ae1c21e43f1cebbfefdc5eb48d9ce)\nmobile app—powered by Calix One\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Fproducts%2Fplatform.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix+One&index=19&md5=891e95ed62bda321ff71d80ef3b06dc5)\n.\n\nAbout Calix\n\nCalix, Inc.\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2F&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=Calix%2C+Inc.&index=20&md5=a688976c1e860082e09b12a13e737f3a)\n(NYSE: CALX) is an AI platform company that enables service providers to\ntransform their operations and accelerate delivery of differentiated\nexperiences—so they can compete and win in the markets and communities they\nserve.\n\nThrough the AI-native Calix One platform, service providers can securely and\nprivately activate agentic AI alongside their human teams to acquire new\nsubscribers, grow existing subscriber revenue, and build loyalty across\nresidential, business, municipal, and MDU markets. More than 1,200 customers\nof all sizes leverage the Calix One platform, which has evolved over 15 years\nat an investment of more than $2 billion.\n\nCalix innovation cycles are underpinned by a strong financial balance sheet\nand a people‑first culture that routinely earns broad industry\nrecognition—winning 81 culture and innovation awards since 2025 alone, as\nwell as Fortune’s 100 Best Companies to Work For® in 2026.\n\nThis press release contains forward-looking statements that are based upon\nmanagement’s current expectations and are inherently uncertain.\nForward-looking statements are based upon information available to us as of\nthe date of this release, and we assume no obligation to revise or update any\nsuch forward-looking statement to reflect any event or circumstance after the\ndate of this release, except as required by law. Actual results and the timing\nof events could differ materially from current expectations based on risks and\nuncertainties affecting Calix’s business. The reader is cautioned not to\nrely on the forward-looking statements contained in this press release.\nAdditional information on potential factors that could affect Calix’s\nresults and other risks and uncertainties are detailed in its quarterly\nreports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and\navailable at www.sec.gov\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.sec.gov%2F&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=www.sec.gov&index=21&md5=bfa0fafb1362fe86c1ae6148c52625ff)\n.\n\nCalix and the Calix logo are trademarks or registered trademarks of Calix\nand/or its affiliates in the U.S. and other countries. A listing of Calix’s\ntrademarks can be found at https://www.calix.com/legal/trademarks.html\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.calix.com%2Flegal%2Ftrademarks.html&esheet=54624374&newsitemid=20261019305426&lan=en-US&anchor=https%3A%2F%2Fwww.calix.com%2Flegal%2Ftrademarks.html&index=22&md5=139da7c7e68a15e2ebaf4053764c5352)\n. Third-party trademarks mentioned are the property of their respective\nowners.\n\nNet Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are\nregistered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc.,\nand Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are\nservice marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred\nReichheld.\n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20261019305426/en/\n(https://www.businesswire.com/news/home/20261019305426/en/)\n\nPress Inquiries: \n\nZach Burger\n\n669-369-1991\n\nzach.burger@calix.com \n(mailto:zach.burger@calix.com) \n\n\nInvestor Inquiries: \n\nNancy Fazioli\n\ninvestorrelations@calix.com (mailto:investorrelations@calix.com)\n\n\nCopyright Business Wire 2026"},"type":"article","timestamp":"2026-10-19T15:35:00.14174091Z","server_sent_at_ms":1792424100141},"received_at":"2026-10-19T15:35:00.297Z","source_url":"https://www.businesswire.com/news/home/20261019305426/en/"},"analysis":{"id":"161057","press_release_id":"172945","analysis_json":{"industry":{"label":"Communications Equipment","sector":"Information Technology"},"redFlags":[],"eventType":"product_launch","narrative":"Calix launched Subscriber Agent, a conversational AI assistant in the refreshed CommandIQ mobile app, at its annual innovation conference.\n\nThe assistant, built on the AI-native Calix One platform, lets subscribers manage connected-home tasks like guest networks, parental controls, security alerts, and billing via natural voice or text conversations.\n\nFor service providers, Calix positions the launch as a way to reduce routine support calls and strengthen subscriber loyalty, with more than 1,200 customers using the platform.","sentiment":"neutral","agentHooks":{"shouldPost":false,"suggestedAngle":"Agentic AI push in connected home -- incremental product cycle news, watch for adoption metrics at next earnings."},"keyFigures":{},"quotedText":"A new conversational AI experience in CommandIQ makes it easy for subscribers to address their everyday issues around their connected homes, simply by asking for help.","namedEntities":{"people":[{"name":"Juergen Lindner","role":"Chief Marketing Officer, Calix"},{"name":"Katie Luckett","role":"Director of marketing, communications and education, Choptank Electric Cooperative"}],"products":["Subscriber Agent","CommandIQ","Calix One","SmartHome","ExperienceIQ","ProtectIQ","ScamWatchIQ","Calix Success","Calix University","Calix Community"],"companies":[{"name":"Calix, Inc.","ticker":"CALX","relationship":"filer"},{"name":"Choptank Electric Cooperative","relationship":"customer"}],"dollarAmounts":[{"amount":"more than $2 billion","context":"cumulative investment in the Calix One platform over 15 years"}]},"materialImpact":{"score":2,"reasoning":"Routine product launch (Subscriber Agent AI assistant in CommandIQ) announced at the company's own conference. Positive for product positioning but no financial figures, guidance, or revenue impact disclosed."},"tickerRelevance":{"others":[],"primary":"CALX"},"globalImportance":22,"audienceRelevance":25,"eventTypeSecondary":[],"importanceComponents":{"tickerTier":"mid-cap","eventGravity":"routine product launch","sectorWeight":"telecom equipment / software","financialDisclosure":"none"}},"event_type":"product_launch","event_type_secondary":null,"sentiment":"neutral","material_impact_score":2,"narrative":"Calix launched Subscriber Agent, a conversational AI assistant in the refreshed CommandIQ mobile app, at its annual innovation conference.\n\nThe assistant, built on the AI-native Calix One platform, lets subscribers manage connected-home tasks like guest networks, parental controls, security alerts, and billing via natural voice or text conversations.\n\nFor service providers, Calix positions the launch as a way to reduce routine support calls and strengthen subscriber loyalty, with more than 1,200 customers using the platform.","key_figures":{},"named_entities":{"people":[{"name":"Juergen Lindner","role":"Chief Marketing Officer, Calix"},{"name":"Katie Luckett","role":"Director of marketing, communications and education, Choptank Electric Cooperative"}],"products":["Subscriber Agent","CommandIQ","Calix One","SmartHome","ExperienceIQ","ProtectIQ","ScamWatchIQ","Calix Success","Calix University","Calix Community"],"companies":[{"name":"Calix, Inc.","ticker":"CALX","relationship":"filer"},{"name":"Choptank Electric Cooperative","relationship":"customer"}],"dollarAmounts":[{"amount":"more than $2 billion","context":"cumulative investment in the Calix One platform over 15 years"}]},"model_name":"glm-5.3-flashx","prompt_hash":"sha256:5c812bd9e28b810d","schema_hash":"sha256:05005c02d9cffac9","created_at":"2026-10-19T15:35:04.556Z","global_importance":22,"audience_relevance":25,"importance_components":{"tickerTier":"mid-cap","eventGravity":"routine product launch","sectorWeight":"telecom equipment / software","financialDisclosure":"none"}},"durationMs":null,"modelName":"glm-5.3-flashx"}}