{"success":true,"data":{"pressRelease":{"id":"181390","rtpr_id":"nPrex9j2ma-20261027","ticker":"NICE","exchange":"NASDAQ","all_tickers":["NICE"],"title":"Ciklum and NiCE Partner to Bring Agentic AI to Enterprise Customer Experiences","author":"PR Newswire","published_at":"2026-10-27T14:02:00.499Z","article_body":"Ciklum and NiCE Partner to Bring Agentic AI to Enterprise Customer Experiences\nPR Newswire\n\nLONDON, Oct. 27, 2026\n\nLONDON, Oct. 27, 2026 /PRNewswire/ -- Ciklum, a global Experience Engineering\nfirm, today announced a strategic technology partnership with NiCE (NASDAQ:\nNICE) designed to help enterprises across EMEA turn agentic AI strategies into\ngoverned, production-ready customer service operations.\n\n\n\nEnterprise investment in AI is accelerating, but many customer experience\nprogrammes remain stuck in pilots with AI sitting apart from the channels,\ndata and operational systems that shape customer journeys. Together, NiCE and\nCiklum will help organisations move AI into live operations and measure\nresults through first-contact resolution, CSAT, handling time, cost per\ncontact and agent productivity.\n\nNiCE and Ciklum are partnering to help enterprises run customer service across\nvoice and digital channels, with AI agents and human agents working as one\noperation. The partnership pairs NiCE's CXone platform and NiCE Cognigy's\nagentic AI capabilities with Ciklum's engineering precision and experience\ndesign expertise.\n\nJoint customers will benefit from:\n* Faster, more consistent resolution. AI agents designed to complete\ncross-channel workflows and hand off with context when human judgement is\nneeded.\n* More productive teams. Repetitive, high-volume work automated so agents can\nfocus on complex, high-value conversations.\n* Lower operational friction. AI connected to contact-centre, CRM, knowledge\nand back-office systems instead of becoming another isolated layer.\n* Production-ready delivery. Strategy, implementation, testing, governance,\nmonitoring and agreed success measures for live environments.\n\"Agentic AI creates real value when it improves outcomes for customers and the\nbusiness. By bringing NiCE's CX AI platform together with Ciklum's ability to\ndesign, simplify and engineer engaging customer journeys, we can help\nenterprises move beyond siloed pilots and have measurable impact from day one.\nThis is where customer service stops being a cost to manage and starts being\nan advantage to build.\"\n— Petr Lukasik, Chief Digital and Delivery Officer, Ciklum\n\n\"Putting people first means customers get resolution and employees get\nmeaningful work. Delivering both at scale takes customer service that runs as\none operation, with the right agent, human or AI, on every interaction. Ciklum\nbrings deep experience engineering large-scale digital solutions. With this\ndeep engineering and experience design expertise behind NiCE Cognigy and NiCE\nCXone, we can help more enterprises across EMEA solve their most complex\nservice challenges and deliver measurable business outcomes.\"\n— Keith Jackson, VP, Partner Sales, International, NiCE\n\nAbout Ciklum\n\nCiklum (https://www.ciklum.com/) is a global AI-powered Experience Engineering\nfirm redefining how the world builds, innovates, and experiences technology.\nPowered by 3,000+ engineers across EMEA, the US, and APAC, the company brings\nover 25 years of product and AI excellence from foundational AI and agentic\nautomation to accelerated software engineering that drives lasting value.\n\nAbout NiCE\n\nNiCE (https://www.cognigy.com/) (NASDAQ: NICE) is transforming the world with\nAI that puts people first. Trusted by organizations throughout 150+ countries\nworldwide, NiCE's platforms are widely adopted across industries connecting\npeople, systems, and workflows to work smarter at scale, elevating performance\nacross the organization, delivering proven measurable outcomes.\n\nCorporate Media Contact\n\nNelya Rudnytska | rune@ciklum.com \nChristopher Irwin-Dudek | media@nice.com\n\n \n\nView original content to download\nmultimedia:https://www.prnewswire.co.uk/news-releases/ciklum-and-nice-partner-to-bring-agentic-ai-to-enterprise-customer-experiences-302919432.html\n\n\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS2020441/Ciklum-x-nice-upated-1.jpg?id=OA3038667\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved.","article_body_html":"","raw_payload":{"data":{"id":"nPrex9j2ma-20261027","title":"Ciklum and NiCE Partner to Bring Agentic AI to Enterprise Customer Experiences","author":"PR Newswire","ticker":"NICE","created":"2026-10-27T14:02:00.499Z","tickers":["NICE"],"exchange":"NASDAQ","article_body":"Ciklum and NiCE Partner to Bring Agentic AI to Enterprise Customer Experiences\nPR Newswire\n\nLONDON, Oct. 27, 2026\n\nLONDON, Oct. 27, 2026 /PRNewswire/ -- Ciklum, a global Experience Engineering\nfirm, today announced a strategic technology partnership with NiCE (NASDAQ:\nNICE) designed to help enterprises across EMEA turn agentic AI strategies into\ngoverned, production-ready customer service operations.\n\n\n\nEnterprise investment in AI is accelerating, but many customer experience\nprogrammes remain stuck in pilots with AI sitting apart from the channels,\ndata and operational systems that shape customer journeys. Together, NiCE and\nCiklum will help organisations move AI into live operations and measure\nresults through first-contact resolution, CSAT, handling time, cost per\ncontact and agent productivity.\n\nNiCE and Ciklum are partnering to help enterprises run customer service across\nvoice and digital channels, with AI agents and human agents working as one\noperation. The partnership pairs NiCE's CXone platform and NiCE Cognigy's\nagentic AI capabilities with Ciklum's engineering precision and experience\ndesign expertise.\n\nJoint customers will benefit from:\n* Faster, more consistent resolution. AI agents designed to complete\ncross-channel workflows and hand off with context when human judgement is\nneeded.\n* More productive teams. Repetitive, high-volume work automated so agents can\nfocus on complex, high-value conversations.\n* Lower operational friction. AI connected to contact-centre, CRM, knowledge\nand back-office systems instead of becoming another isolated layer.\n* Production-ready delivery. Strategy, implementation, testing, governance,\nmonitoring and agreed success measures for live environments.\n\"Agentic AI creates real value when it improves outcomes for customers and the\nbusiness. By bringing NiCE's CX AI platform together with Ciklum's ability to\ndesign, simplify and engineer engaging customer journeys, we can help\nenterprises move beyond siloed pilots and have measurable impact from day one.\nThis is where customer service stops being a cost to manage and starts being\nan advantage to build.\"\n— Petr Lukasik, Chief Digital and Delivery Officer, Ciklum\n\n\"Putting people first means customers get resolution and employees get\nmeaningful work. Delivering both at scale takes customer service that runs as\none operation, with the right agent, human or AI, on every interaction. Ciklum\nbrings deep experience engineering large-scale digital solutions. With this\ndeep engineering and experience design expertise behind NiCE Cognigy and NiCE\nCXone, we can help more enterprises across EMEA solve their most complex\nservice challenges and deliver measurable business outcomes.\"\n— Keith Jackson, VP, Partner Sales, International, NiCE\n\nAbout Ciklum\n\nCiklum (https://www.ciklum.com/) is a global AI-powered Experience Engineering\nfirm redefining how the world builds, innovates, and experiences technology.\nPowered by 3,000+ engineers across EMEA, the US, and APAC, the company brings\nover 25 years of product and AI excellence from foundational AI and agentic\nautomation to accelerated software engineering that drives lasting value.\n\nAbout NiCE\n\nNiCE (https://www.cognigy.com/) (NASDAQ: NICE) is transforming the world with\nAI that puts people first. Trusted by organizations throughout 150+ countries\nworldwide, NiCE's platforms are widely adopted across industries connecting\npeople, systems, and workflows to work smarter at scale, elevating performance\nacross the organization, delivering proven measurable outcomes.\n\nCorporate Media Contact\n\nNelya Rudnytska | rune@ciklum.com \nChristopher Irwin-Dudek | media@nice.com\n\n \n\nView original content to download\nmultimedia:https://www.prnewswire.co.uk/news-releases/ciklum-and-nice-partner-to-bring-agentic-ai-to-enterprise-customer-experiences-302919432.html\n\n\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS2020441/Ciklum-x-nice-upated-1.jpg?id=OA3038667\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved."},"type":"article","timestamp":"2026-10-27T14:02:00.531915491Z","server_sent_at_ms":1793109720531},"received_at":"2026-10-27T14:02:00.597Z","source_url":null},"analysis":{"id":"169195","press_release_id":"181390","analysis_json":{"industry":{"label":"Software","sector":"Information Technology"},"redFlags":[],"eventType":"partnership","narrative":"NiCE announced a strategic technology partnership with Ciklum, a global experience engineering firm, to help EMEA enterprises deploy agentic AI in customer service operations.\n\nThe pairing combines NiCE's CXone platform and NiCE Cognigy agentic AI with Ciklum's engineering and experience design services, targeting governed, production-ready deployments.\n\nThe release cites no financial terms or revenue commitments, so the near-term impact is incremental channel leverage for NiCE's EMEA go-to-market.","sentiment":"bullish","agentHooks":{"shouldPost":false,"suggestedAngle":"Systems-integrator tie-up extends NiCE Cognigy reach in EMEA, but no financial terms to move the stock."},"keyFigures":{},"quotedText":"Agentic AI creates real value when it improves outcomes for customers and the business.","namedEntities":{"people":[{"name":"Petr Lukasik","role":"Chief Digital and Delivery Officer, Ciklum"},{"name":"Keith Jackson","role":"VP, Partner Sales, International, NiCE"}],"products":["NiCE CXone","NiCE Cognigy"],"companies":[{"name":"NiCE","ticker":"NICE","relationship":"filer / platform provider"},{"name":"Ciklum","relationship":"partner / systems integrator"}],"dollarAmounts":[]},"materialImpact":{"score":2,"reasoning":"A channel/systems-integrator partnership to drive CXone and Cognigy adoption in EMEA. No revenue figures, deal value, or contractual commitments disclosed; incremental go-to-market support rather than a materially new business line."},"tickerRelevance":{"others":[],"primary":"NICE"},"globalImportance":22,"audienceRelevance":30,"eventTypeSecondary":[],"importanceComponents":{"tickerTier":"mid-cap software","eventGravity":"routine go-to-market partnership","sectorWeight":"CX/AI software demand signal","financialTermsDisclosed":false}},"event_type":"partnership","event_type_secondary":null,"sentiment":"bullish","material_impact_score":2,"narrative":"NiCE announced a strategic technology partnership with Ciklum, a global experience engineering firm, to help EMEA enterprises deploy agentic AI in customer service operations.\n\nThe pairing combines NiCE's CXone platform and NiCE Cognigy agentic AI with Ciklum's engineering and experience design services, targeting governed, production-ready deployments.\n\nThe release cites no financial terms or revenue commitments, so the near-term impact is incremental channel leverage for NiCE's EMEA go-to-market.","key_figures":{},"named_entities":{"people":[{"name":"Petr Lukasik","role":"Chief Digital and Delivery Officer, Ciklum"},{"name":"Keith Jackson","role":"VP, Partner Sales, International, NiCE"}],"products":["NiCE CXone","NiCE Cognigy"],"companies":[{"name":"NiCE","ticker":"NICE","relationship":"filer / platform provider"},{"name":"Ciklum","relationship":"partner / systems integrator"}],"dollarAmounts":[]},"model_name":"glm-5.3-flashx","prompt_hash":"sha256:5c812bd9e28b810d","schema_hash":"sha256:05005c02d9cffac9","created_at":"2026-10-27T14:02:05.224Z","global_importance":22,"audience_relevance":30,"importance_components":{"tickerTier":"mid-cap software","eventGravity":"routine go-to-market partnership","sectorWeight":"CX/AI software demand signal","financialTermsDisclosed":false}},"durationMs":4248,"modelName":"glm-5.3-flashx"}}