{"success":true,"data":{"pressRelease":{"id":"21636","rtpr_id":"nBw3gX9Q3a","ticker":"NOW","exchange":"NYSE","all_tickers":["NOW"],"title":"ServiceNow University drives career growth with real-time coaching and simulation","author":"Business Wire","published_at":"2026-05-05T16:58:00.159Z","article_body":"ServiceNow University drives career growth with real-time coaching and\nsimulation\n\nAI Learning Guide and SimStudio give employees, customers, and partners a\nfaster path from learning to doing\n\nServiceNow University grows to almost 2 million learners, up 80%\nyear-over-year, as professionals worldwide build careers on the ServiceNow AI\nPlatform\n\nKnowledge 2026 — Today, at ServiceNow’s annual customer and partner event,\nKnowledge 2026\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fevents%2Fknowledge.html&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=Knowledge+2026&index=1&md5=a2f3d237ca99b1add443cd40a2b26b8d)\n, ServiceNow\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2F&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=ServiceNow&index=2&md5=59011421d45c6542e5d177f33447d275)\n(NYSE: NOW), the AI control tower for business reinvention, introduced AI\nLearning Guide and SimStudio within ServiceNow University\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Flearning.servicenow.com%2Fnow%2Flxp%2Fhome%3Fcampid%3D116648%26cid%3Dp%3ARiseUp%3Aaware%3Ab%3Aprsp%3Aexa%3AGoogle_Awareness_RiseUp_PRSP_Brand_EXA%3Aams%3Aall%26s_kwcid%3DAL%2111692%213%21751089006370%21e%21%21g%21%21servicenow%2520university%26ds_c%3DGOOG_AMS_All_EN_AWARENESS_SNUL_PRSP_Brand_EXA_%26cmcid%3D22512557481%26ds_ag%3DServiceNow%2BUniversity_EXA%26cmpid%3D181816269489%26ds_kids%3D452093843688%26gclsrc%3Daw.ds%26gad_source%3D1%26gad_campaignid%3D22512557481%26gbraid%3D0AAAAADmh6pUSHs52V4q7f9rYjfRVMSFxN%26gclid%3DCjwKCAjwzLHPBhBTEiwABaLsSnngORWvgJvLkXAlwKpL_sjxnUhm1I6tan2aw9eSTOk8of1vf3ESvxoCZ1gQAvD_BwE&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=ServiceNow+University&index=3&md5=76ebeda38f6fa190c15631211633cd29)\n, an AI learning platform transforming workforce development for the AI era.\nThe new capabilities give customers, partners, and individual learners,\nincluding ServiceNow’s own global workforce, a faster, more personalized\npath to building real-world skills on the ServiceNow AI Platform.\n\nThis press release features multimedia. View the full release here:\nhttps://www.businesswire.com/news/home/20260505885624/en/\n(https://www.businesswire.com/news/home/20260505885624/en/)\n\nServiceNow University transforms workforce development for the AI era\n\nThe World Economic Forum\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.weforum.org%2Fpress%2F2025%2F01%2Ffuture-of-jobs-report-2025-78-million-new-job-opportunities-by-2030-but-urgent-upskilling-needed-to-prepare-workforces%2F&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=World+Economic+Forum&index=4&md5=8fcc69eb398771f10a94d0ff936fd967)\nprojects a net gain of 78 million jobs by 2030, driven by technology,\ndemographics, and economic shifts, with AI and big data topping the list of\nfastest-growing skills. This underscores an urgent need for reskilling.\n\nThe industry’s answer until now has been static instruction sheets,\npre-recorded videos, and time-based certifications that measure course\ncompletion instead of competency. People need a safe space to experiment with\nAI in the flow of work, build confidence through practice, and chart a clear\npath to the careers emerging inside agentic businesses built on the ServiceNow\nAI Platform. ServiceNow University is that space: an open playground for\nlearning where everyone is welcome, built on the science of play to counteract\nthe fear of failure and make skill-building sustainable.\n\n“AI will reshape every job. The companies leading this moment are\nredesigning how their people learn, adapt, and grow alongside it,” said\nJacqui Canney, chief people and AI enablement officer at ServiceNow.\n“ServiceNow University treats learning as an operating model, not a program.\nAnd it's how we build an adaptive, AI-native workforce and unleash the human\ncapacity AI can't replace.”\n\nAI Learning Guide and SimStudio drive AI career readiness with a coach +\npractice model\n\nMost enterprise learning platforms deliver a catalog of content. Learners\nscroll through courses across multiple learning tools, with no guidance on\nwhat matters for their role.\n\nAI Learning Guide changes that. It is a conversational AI coaching companion\nembedded directly into ServiceNow University that guides learners through\npersonalized learning paths, surfaces relevant courses and certifications, and\nprovides real-time coaching and feedback. AI Learning Guide delivers\ncontextual recommendations and next steps, and acts as the coaching layer that\ntransitions learners into simulation-based practice.\n\nSimStudio is a hands-on simulation environment that lets learners prove\ncompetencies by practicing and performing ServiceNow tasks. Unlike videos or\nquizzes, SimStudio captures how a learner works, not just whether they\nfinished a course, enabling richer competency insight. It flags whether they\nused ServiceNow best practices and offers feedback and alternative methods\naccordingly.\n\nTogether, AI Learning Guide and SimStudio accelerate time-to-competence and\ngive learners confidence that they can do the work, not just pass a test. AI\nLearning Guide tailors the journey; SimStudio delivers the prove-it moment.\n\nUnderpinning both tools is a personalized learning profile that matches\nrecommendations to each learner’s role, usage patterns, skills, and\nbehaviors, surfacing what to learn next without requiring learners to navigate\nthe full catalog. The profile applies “people like you” logic so a system\nadministrator in financial services with heavy ITSM usage receives different\nguidance than one in manufacturing.\n\n“We’ve built the AI platform. We need a learning ecosystem to match,”\nsaid Jayney Howson, chief learning officer at ServiceNow. “ServiceNow\nUniversity democratizes access to skills and gives people a place to\nexperiment, fail safely, and gain real confidence. That’s how you unlock\nhuman potential and arm every employee with the know-how to operationalize AI\nacross workflows, functions, and industries.\n\nServiceNow University reaches almost 2 million learners with 80% growth\nyear-over-year\n\nWithout certified talent, enterprise AI investments stall, depleting\nleadership pipelines and slowing the innovation those investments were meant\nto accelerate. ServiceNow University is helping close that gap at scale.\n\nOne year after its launch at Knowledge 2025, ServiceNow University has grown\nto nearly 2 million learners and hundreds of thousands of certified\nprofessionals, with momentum across the entire ecosystem: customer learners\ngrew 28%, partner participation increased 17%, and employee participation\njumped 24% year over year.\n\nAccording to an IDC study, sponsored by ServiceNow, organizations that\ncomplete ServiceNow training and certifications see a 536% ROI on training\ninvestments in the first three years through staff efficiencies, cost savings,\nimproved productivity, and +16% productivity gains through upskilled\nemployees.(1)\n\nTraining and certifications also drive measurable partner and customer growth.\nAccording to a ServiceNow study, when partner teams have a certified\nimplementation lead, their customers go live one month faster and report\nhigher satisfaction scores. Customers with certified implementors show 7-point\nhigher gross retention and 14-point higher net retention. The pattern is\nconsistent: more certified professionals correlate with higher license usage,\ngreater app deployment, and stronger retention.\n\nWhat customers say about ServiceNow University\n\nGovernment of Alberta\n\n“ServiceNow is an important part of how we deliver services to Albertans,\nbut we needed our people to understand the full scope and power of the\nplatform,” said Terry Schultz, director, Enterprise Service Management and\nDynamics Platform Services at the Government of Alberta. “With Deputy\nMinister Janak Alford’s vision of becoming the most AI-enabled government in\nNorth America, investing in the right education was essential. Once we trained\nour people with ServiceNow University, they stopped seeing just an IT system\nand started seeing possibility. Business stakeholders stopped waiting for us\nto bring solutions and started building their own. As we continue to bring\nmore AI tools into our organization, we’re excited that ServiceNow\nUniversity will provide AI coaching—ensuring we have the skills and\nconfidence to lead Canadian government transformation with AI.”\n\nBecton Dickinson\n\n“When Becton Dickinson decided to spearhead an ambitious digital\ntransformation with ServiceNow, ServiceNow University laid the foundation for\nsuccess. What started as foundational upskilling now supports 200,000\nemployees & suppliers across finance, Cyber, HR, IT, procurement, and\nbeyond,” said Trisha Johnson, associate director, Strategy, Solutions and\nDelivery at Becton Dickinson. “The certifications gave us credibility, the\ntraining gave us speed, and the Community gave us a network we couldn't have\nbuilt anywhere else. Continuous learning on ServiceNow has become a core part\nof our team's annual goals, and the launch of the AI learning platform means\nwe can advance as an AI-native workforce that stays at the forefront of\ntransforming healthcare for our patients.”\n\nSuperior Court of California, County of Los Angeles\n\n“Our goal is providing equitable and accessible justice for Californians,\nand ServiceNow is central to that mission. ServiceNow University got us up to\nspeed fast and built a shared language across our entire team, internal staff\nand partners alike,” said KimMel Briscoe, IT Manager at the Superior Court\nof Los Angeles County. “The valuable courses give us the confidence to\nengage stakeholders, drive our roadmap forward, and focus on creating real\nvalue rather with the platform. As AI capabilities evolve, continuous learning\nensures we're always ready to evaluate what's next.”\n\nAvailability\n\n\n * ServiceNow University is free and available to all employees, customers,\npartners, and individual learners at \nlearning.servicenow.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Flearning.servicenow.com&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=learning.servicenow.com&index=5&md5=23b63779e219f6f04196410b8065a85e)\n\n.\n\n * AI Learning Guide and SimStudio are available to learners today.\n\n * ServiceNow University is expanding its reach to new markets: New Arabic\nlanguage support launched in March 2026; localized content in Brazilian\nPortuguese is underway.\n\n * ServiceNow University’s new capabilities are part of a broader wave of AI\nplatform innovation ServiceNow will unveil at Knowledge 2026, taking place May\n5–7 at The Venetian Expo Center in Las Vegas. For more information on\nKnowledge 2026, visit \nservicenow.com/events/knowledge\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fevents%2Fknowledge.html&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=servicenow.com%2Fevents%2Fknowledge&index=6&md5=44dc67bd479bd1a2ab5b351d0862617f)\n\n.\n\nAbout ServiceNow\n\nServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The\nServiceNow AI Platform integrates with any cloud, any model, and any data\nsource to orchestrate how work flows across the enterprise. By unifying legacy\nsystems, departmental tools, cloud applications, and AI agents, ServiceNow\nprovides a single pane of glass that connects intelligence to execution across\nevery corner of business. With more than 100 billion workflows running on the\nplatform each year, ServiceNow helps organizations turn fragmented operations\ninto coordinated, autonomous workflows that deliver measurable results. Learn\nhow ServiceNow puts AI to work for people at www.servicenow.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=www.servicenow.com&index=7&md5=015453e06653ecc7acff7ccde3731a1b)\n.\n\nForward-looking statements\n\nThis press release contains “forward-looking statements” about the\nexpectations, beliefs, plans, and intentions relating to ServiceNow\nUniversity. Such statements include statements regarding future product\ncapabilities and offerings and expected benefits to ServiceNow.\nForward-looking statements are subject to known and unknown risks and\nuncertainties and are based on potentially inaccurate assumptions that could\ncause actual results to differ materially from those expected or implied by\nthe forward-looking statements. If any such risks or uncertainties materialize\nor if any of the assumptions prove incorrect, ServiceNow’s results could\ndiffer materially from the results expressed or implied by the forward-looking\nstatements made. ServiceNow undertakes no obligation, and does not intend, to\nupdate the forward-looking statements. Factors that may cause actual results\nto differ materially from those in any forward-looking statements include: (i)\ndelays and unexpected difficulties and expenses in executing the product\ncapabilities and offerings, (ii) changes in the regulatory landscape related\nto AI and (iii) uncertainty as to whether sales will justify the investments\nin the product capabilities and offerings. Further information on factors that\ncould affect ServiceNow’s financial and other results is included in the\nfilings ServiceNow makes with the Securities and Exchange Commission from time\nto time.\n\n© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo,\nNow, and other ServiceNow marks are trademarks and/or registered trademarks of\nServiceNow, Inc. in the United States and/or other countries. Other company\nnames, product names, and logos may be trademarks of the respective companies\nwith which they are associated.\n _______________                                                                 \n (1) IDC Business Value White Paper, sponsored by ServiceNow, \"The Business      \n Value of ServiceNow Training and Certification,\" Doc #US52829924, April 2025.   \n\n\n \n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20260505885624/en/\n(https://www.businesswire.com/news/home/20260505885624/en/)\n\nMedia Contact \n\nTheresa Ianni\n\n216.544.6817\n\npress@servicenow.com (mailto:press@servicenow.com)\n\n\nCopyright Business Wire 2026","article_body_html":"","raw_payload":{"data":{"id":"nBw3gX9Q3a","title":"ServiceNow University drives career growth with real-time coaching and simulation","author":"Business Wire","ticker":"NOW","created":"2026-05-05T16:58:00.159Z","tickers":["NOW"],"exchange":"NYSE","article_body":"ServiceNow University drives career growth with real-time coaching and\nsimulation\n\nAI Learning Guide and SimStudio give employees, customers, and partners a\nfaster path from learning to doing\n\nServiceNow University grows to almost 2 million learners, up 80%\nyear-over-year, as professionals worldwide build careers on the ServiceNow AI\nPlatform\n\nKnowledge 2026 — Today, at ServiceNow’s annual customer and partner event,\nKnowledge 2026\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fevents%2Fknowledge.html&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=Knowledge+2026&index=1&md5=a2f3d237ca99b1add443cd40a2b26b8d)\n, ServiceNow\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2F&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=ServiceNow&index=2&md5=59011421d45c6542e5d177f33447d275)\n(NYSE: NOW), the AI control tower for business reinvention, introduced AI\nLearning Guide and SimStudio within ServiceNow University\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Flearning.servicenow.com%2Fnow%2Flxp%2Fhome%3Fcampid%3D116648%26cid%3Dp%3ARiseUp%3Aaware%3Ab%3Aprsp%3Aexa%3AGoogle_Awareness_RiseUp_PRSP_Brand_EXA%3Aams%3Aall%26s_kwcid%3DAL%2111692%213%21751089006370%21e%21%21g%21%21servicenow%2520university%26ds_c%3DGOOG_AMS_All_EN_AWARENESS_SNUL_PRSP_Brand_EXA_%26cmcid%3D22512557481%26ds_ag%3DServiceNow%2BUniversity_EXA%26cmpid%3D181816269489%26ds_kids%3D452093843688%26gclsrc%3Daw.ds%26gad_source%3D1%26gad_campaignid%3D22512557481%26gbraid%3D0AAAAADmh6pUSHs52V4q7f9rYjfRVMSFxN%26gclid%3DCjwKCAjwzLHPBhBTEiwABaLsSnngORWvgJvLkXAlwKpL_sjxnUhm1I6tan2aw9eSTOk8of1vf3ESvxoCZ1gQAvD_BwE&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=ServiceNow+University&index=3&md5=76ebeda38f6fa190c15631211633cd29)\n, an AI learning platform transforming workforce development for the AI era.\nThe new capabilities give customers, partners, and individual learners,\nincluding ServiceNow’s own global workforce, a faster, more personalized\npath to building real-world skills on the ServiceNow AI Platform.\n\nThis press release features multimedia. View the full release here:\nhttps://www.businesswire.com/news/home/20260505885624/en/\n(https://www.businesswire.com/news/home/20260505885624/en/)\n\nServiceNow University transforms workforce development for the AI era\n\nThe World Economic Forum\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.weforum.org%2Fpress%2F2025%2F01%2Ffuture-of-jobs-report-2025-78-million-new-job-opportunities-by-2030-but-urgent-upskilling-needed-to-prepare-workforces%2F&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=World+Economic+Forum&index=4&md5=8fcc69eb398771f10a94d0ff936fd967)\nprojects a net gain of 78 million jobs by 2030, driven by technology,\ndemographics, and economic shifts, with AI and big data topping the list of\nfastest-growing skills. This underscores an urgent need for reskilling.\n\nThe industry’s answer until now has been static instruction sheets,\npre-recorded videos, and time-based certifications that measure course\ncompletion instead of competency. People need a safe space to experiment with\nAI in the flow of work, build confidence through practice, and chart a clear\npath to the careers emerging inside agentic businesses built on the ServiceNow\nAI Platform. ServiceNow University is that space: an open playground for\nlearning where everyone is welcome, built on the science of play to counteract\nthe fear of failure and make skill-building sustainable.\n\n“AI will reshape every job. The companies leading this moment are\nredesigning how their people learn, adapt, and grow alongside it,” said\nJacqui Canney, chief people and AI enablement officer at ServiceNow.\n“ServiceNow University treats learning as an operating model, not a program.\nAnd it's how we build an adaptive, AI-native workforce and unleash the human\ncapacity AI can't replace.”\n\nAI Learning Guide and SimStudio drive AI career readiness with a coach +\npractice model\n\nMost enterprise learning platforms deliver a catalog of content. Learners\nscroll through courses across multiple learning tools, with no guidance on\nwhat matters for their role.\n\nAI Learning Guide changes that. It is a conversational AI coaching companion\nembedded directly into ServiceNow University that guides learners through\npersonalized learning paths, surfaces relevant courses and certifications, and\nprovides real-time coaching and feedback. AI Learning Guide delivers\ncontextual recommendations and next steps, and acts as the coaching layer that\ntransitions learners into simulation-based practice.\n\nSimStudio is a hands-on simulation environment that lets learners prove\ncompetencies by practicing and performing ServiceNow tasks. Unlike videos or\nquizzes, SimStudio captures how a learner works, not just whether they\nfinished a course, enabling richer competency insight. It flags whether they\nused ServiceNow best practices and offers feedback and alternative methods\naccordingly.\n\nTogether, AI Learning Guide and SimStudio accelerate time-to-competence and\ngive learners confidence that they can do the work, not just pass a test. AI\nLearning Guide tailors the journey; SimStudio delivers the prove-it moment.\n\nUnderpinning both tools is a personalized learning profile that matches\nrecommendations to each learner’s role, usage patterns, skills, and\nbehaviors, surfacing what to learn next without requiring learners to navigate\nthe full catalog. The profile applies “people like you” logic so a system\nadministrator in financial services with heavy ITSM usage receives different\nguidance than one in manufacturing.\n\n“We’ve built the AI platform. We need a learning ecosystem to match,”\nsaid Jayney Howson, chief learning officer at ServiceNow. “ServiceNow\nUniversity democratizes access to skills and gives people a place to\nexperiment, fail safely, and gain real confidence. That’s how you unlock\nhuman potential and arm every employee with the know-how to operationalize AI\nacross workflows, functions, and industries.\n\nServiceNow University reaches almost 2 million learners with 80% growth\nyear-over-year\n\nWithout certified talent, enterprise AI investments stall, depleting\nleadership pipelines and slowing the innovation those investments were meant\nto accelerate. ServiceNow University is helping close that gap at scale.\n\nOne year after its launch at Knowledge 2025, ServiceNow University has grown\nto nearly 2 million learners and hundreds of thousands of certified\nprofessionals, with momentum across the entire ecosystem: customer learners\ngrew 28%, partner participation increased 17%, and employee participation\njumped 24% year over year.\n\nAccording to an IDC study, sponsored by ServiceNow, organizations that\ncomplete ServiceNow training and certifications see a 536% ROI on training\ninvestments in the first three years through staff efficiencies, cost savings,\nimproved productivity, and +16% productivity gains through upskilled\nemployees.(1)\n\nTraining and certifications also drive measurable partner and customer growth.\nAccording to a ServiceNow study, when partner teams have a certified\nimplementation lead, their customers go live one month faster and report\nhigher satisfaction scores. Customers with certified implementors show 7-point\nhigher gross retention and 14-point higher net retention. The pattern is\nconsistent: more certified professionals correlate with higher license usage,\ngreater app deployment, and stronger retention.\n\nWhat customers say about ServiceNow University\n\nGovernment of Alberta\n\n“ServiceNow is an important part of how we deliver services to Albertans,\nbut we needed our people to understand the full scope and power of the\nplatform,” said Terry Schultz, director, Enterprise Service Management and\nDynamics Platform Services at the Government of Alberta. “With Deputy\nMinister Janak Alford’s vision of becoming the most AI-enabled government in\nNorth America, investing in the right education was essential. Once we trained\nour people with ServiceNow University, they stopped seeing just an IT system\nand started seeing possibility. Business stakeholders stopped waiting for us\nto bring solutions and started building their own. As we continue to bring\nmore AI tools into our organization, we’re excited that ServiceNow\nUniversity will provide AI coaching—ensuring we have the skills and\nconfidence to lead Canadian government transformation with AI.”\n\nBecton Dickinson\n\n“When Becton Dickinson decided to spearhead an ambitious digital\ntransformation with ServiceNow, ServiceNow University laid the foundation for\nsuccess. What started as foundational upskilling now supports 200,000\nemployees & suppliers across finance, Cyber, HR, IT, procurement, and\nbeyond,” said Trisha Johnson, associate director, Strategy, Solutions and\nDelivery at Becton Dickinson. “The certifications gave us credibility, the\ntraining gave us speed, and the Community gave us a network we couldn't have\nbuilt anywhere else. Continuous learning on ServiceNow has become a core part\nof our team's annual goals, and the launch of the AI learning platform means\nwe can advance as an AI-native workforce that stays at the forefront of\ntransforming healthcare for our patients.”\n\nSuperior Court of California, County of Los Angeles\n\n“Our goal is providing equitable and accessible justice for Californians,\nand ServiceNow is central to that mission. ServiceNow University got us up to\nspeed fast and built a shared language across our entire team, internal staff\nand partners alike,” said KimMel Briscoe, IT Manager at the Superior Court\nof Los Angeles County. “The valuable courses give us the confidence to\nengage stakeholders, drive our roadmap forward, and focus on creating real\nvalue rather with the platform. As AI capabilities evolve, continuous learning\nensures we're always ready to evaluate what's next.”\n\nAvailability\n\n\n * ServiceNow University is free and available to all employees, customers,\npartners, and individual learners at \nlearning.servicenow.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Flearning.servicenow.com&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=learning.servicenow.com&index=5&md5=23b63779e219f6f04196410b8065a85e)\n\n.\n\n * AI Learning Guide and SimStudio are available to learners today.\n\n * ServiceNow University is expanding its reach to new markets: New Arabic\nlanguage support launched in March 2026; localized content in Brazilian\nPortuguese is underway.\n\n * ServiceNow University’s new capabilities are part of a broader wave of AI\nplatform innovation ServiceNow will unveil at Knowledge 2026, taking place May\n5–7 at The Venetian Expo Center in Las Vegas. For more information on\nKnowledge 2026, visit \nservicenow.com/events/knowledge\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fevents%2Fknowledge.html&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=servicenow.com%2Fevents%2Fknowledge&index=6&md5=44dc67bd479bd1a2ab5b351d0862617f)\n\n.\n\nAbout ServiceNow\n\nServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The\nServiceNow AI Platform integrates with any cloud, any model, and any data\nsource to orchestrate how work flows across the enterprise. By unifying legacy\nsystems, departmental tools, cloud applications, and AI agents, ServiceNow\nprovides a single pane of glass that connects intelligence to execution across\nevery corner of business. With more than 100 billion workflows running on the\nplatform each year, ServiceNow helps organizations turn fragmented operations\ninto coordinated, autonomous workflows that deliver measurable results. Learn\nhow ServiceNow puts AI to work for people at www.servicenow.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com&esheet=54528831&newsitemid=20260505885624&lan=en-US&anchor=www.servicenow.com&index=7&md5=015453e06653ecc7acff7ccde3731a1b)\n.\n\nForward-looking statements\n\nThis press release contains “forward-looking statements” about the\nexpectations, beliefs, plans, and intentions relating to ServiceNow\nUniversity. Such statements include statements regarding future product\ncapabilities and offerings and expected benefits to ServiceNow.\nForward-looking statements are subject to known and unknown risks and\nuncertainties and are based on potentially inaccurate assumptions that could\ncause actual results to differ materially from those expected or implied by\nthe forward-looking statements. If any such risks or uncertainties materialize\nor if any of the assumptions prove incorrect, ServiceNow’s results could\ndiffer materially from the results expressed or implied by the forward-looking\nstatements made. ServiceNow undertakes no obligation, and does not intend, to\nupdate the forward-looking statements. Factors that may cause actual results\nto differ materially from those in any forward-looking statements include: (i)\ndelays and unexpected difficulties and expenses in executing the product\ncapabilities and offerings, (ii) changes in the regulatory landscape related\nto AI and (iii) uncertainty as to whether sales will justify the investments\nin the product capabilities and offerings. Further information on factors that\ncould affect ServiceNow’s financial and other results is included in the\nfilings ServiceNow makes with the Securities and Exchange Commission from time\nto time.\n\n© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo,\nNow, and other ServiceNow marks are trademarks and/or registered trademarks of\nServiceNow, Inc. in the United States and/or other countries. Other company\nnames, product names, and logos may be trademarks of the respective companies\nwith which they are associated.\n _______________                                                                 \n (1) IDC Business Value White Paper, sponsored by ServiceNow, \"The Business      \n Value of ServiceNow Training and Certification,\" Doc #US52829924, April 2025.   \n\n\n \n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20260505885624/en/\n(https://www.businesswire.com/news/home/20260505885624/en/)\n\nMedia Contact \n\nTheresa Ianni\n\n216.544.6817\n\npress@servicenow.com (mailto:press@servicenow.com)\n\n\nCopyright Business Wire 2026"},"type":"article","timestamp":"2026-05-05T16:58:00.195694159Z","server_sent_at_ms":1778000280195},"received_at":"2026-05-05T16:58:00.433Z","source_url":"https://www.businesswire.com/news/home/20260505885624/en/"},"analysis":{"id":"16089","press_release_id":"21636","analysis_json":{"industry":{"label":"Software & Services","sector":"Information Technology"},"redFlags":[],"eventType":"product_launch","narrative":"ServiceNow introduced AI Learning Guide and SimStudio within ServiceNow University, an AI learning platform designed to transform workforce development and accelerate career readiness.\n\nThe university has grown to almost 2 million learners, an 80% increase year-over-year, with customer learners growing 28% and partner participation up 17%.\n\nAn IDC study sponsored by ServiceNow found that organizations completing training see a 536% ROI on investments and 16% productivity gains through upskilled employees.","sentiment":"bullish","agentHooks":{"shouldPost":false,"suggestedAngle":"Ecosystem reaches 2M learners as new AI tools democratize platform adoption."},"keyFigures":{"customDimensions":{"training_roi":"536%","learner_count":"almost 2 million","productivity_gain":"+16%","learner_growth_yoy":"80%","net_retention_lift":"14-point","partner_growth_yoy":"17%","customer_growth_yoy":"28%","employee_growth_yoy":"24%","gross_retention_lift":"7-point"}},"quotedText":"ServiceNow University treats learning as an operating model, not a program.","namedEntities":{"people":[{"name":"Jacqui Canney","role":"Chief People and AI Enablement Officer"},{"name":"Jayney Howson","role":"Chief Learning Officer"}],"products":["ServiceNow University","AI Learning Guide","SimStudio","ServiceNow AI Platform"],"companies":[{"name":"ServiceNow","ticker":"NOW"},{"name":"IDC","relationship":"research firm"}],"dollarAmounts":[]},"materialImpact":{"score":3,"reasoning":"Major product feature launch at flagship user conference (Knowledge 2026) with strong ecosystem traction metrics. 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