{"success":true,"data":{"pressRelease":{"id":"4301","rtpr_id":"nGNX61wqHc","ticker":"JG","exchange":"NASDAQ","all_tickers":["JG"],"title":"Aurora Mobile's EngageLab Redefines AI-Native Customer Engagement at NexTech Week Tokyo Spring 2026","author":"Globe Newswire","published_at":"2026-04-22T11:00:02.106Z","article_body":"TOKYO, April 22, 2026 (GLOBE NEWSWIRE) -- Aurora Mobile Limited (NASDAQ: JG)\n(“Aurora Mobile” or the “Company”), a leading provider of customer\nengagement and marketing technology services, celebrated a successful presence\nat NexTech Week Tokyo Spring 2026, Japan's largest AI technology expo, held\nfrom April 15 to 17. During the event, the Company’s AI-first customer\nengagement platform, EngageLab\n(https://www.globenewswire.com/Tracker?data=Qy1r13AplhsEepRMUOQ1qaGbqedz7UiaElgaxO_4-1EZDS5RlS1xFn0Gxtq_1VQgfYQGkw5BkY1-qbT3L8lXk6vDjAz7KkgytDS6WSj2Rr41T1xxDDliUKVazMdRxpmK0fnwQS4_9dl5HEmRNA8F_blWzerFoRlMOsueYZVRm8c=),\ndemonstrated its transformative capabilities to a diverse group of industry\nleaders and innovators.\n\nFrom Communication to Orchestration: The AI-Native Era\nAt Booth 16-16, EngageLab unveiled its Native AI Orchestration capabilities,\nmoving beyond traditional messaging to create a \"Digital Workforce.\" Unlike\nstandalone chatbots, EngageLab’s AI agents are integrated directly into\nenterprise backend ecosystems (CRM/ERP/Logistics APIs, etc.). This enables\nthem to not only converse, but to execute business logic—such as real-time\nlogistics rescheduling and personalized financial advisory—autonomously\nacross LINE, WhatsApp, and Email, ensuring a seamless 24/7 operational cycle.\n\n\n\nStrategic Industry Blueprints: Addressing Japan’s Core Operational\nChallenges\nDuring the expo, EngageLab presented tailored solution blueprints designed to\nresolve the most pressing operational hurdles across Japan’s key sectors:\n* Retail & E-commerce: To counter declining email open rates, EngageLab\nshowcased its Intelligent Fallback solution. This ensures \"last mile\"\ncommunication by automatically triggering WhatsApp or SMS when primary\nmessages remain unread, maximizing conversion for time-sensitive promotions.\n* Logistics & Service: Addressing Japan’s acute workforce gap, the platform\ndemonstrated 24/7 AI Customer Service integrated with backend APIs. This\nallows AI to autonomously handle real-time parcel tracking and service\nbooking, automating high-volume routine tasks that previously required human\nstaff.\n* Global Tourism & Real Estate: For industries serving a global clientele,\nEngageLab highlighted its ability to handle multilingual, multi-timezone\ninteractions seamlessly. By deploying AI agents that understand and respond in\nthe user's native language across global channels, travel agencies and\ninternational real estate firms can provide instant, high-quality support to\nglobal tourists and investors 24/7.\nValidating and Scaling AI-Native Engagement in Japan\nDuring the expo, EngageLab demonstrated its market traction by highlighting\nboth forward-looking Proof-of-Concept (POC) collaborations and fully realized\ncommercial deployments:\n* Azuki Partners (Real Estate Consulting - POC Stage): Demonstrating potential\nROI, Azuki has integrated EngageLab's AI agents with LiveDesk for this POC\nstage. This collaboration aims to achieve a seamless synergy where AI\nautonomously handles routine property matching and FAQs, allowing senior\nconsultants to focus exclusively on high-value closings.\n* Axios Management (Property Management - Live Deployment): EngageLab has\npartnered with Axios to deploy an AI-native multilingual framework. This\nstrategic live deployment establishes a 24/7 global service model that\neliminates time-zone barriers for international investors.\nA Long-Term Commitment to Japan’s Digital Future\n\"We are witnessing a fundamental technological shift in the Japanese\nmarket—moving from basic digital adoption to true AI-native integration,\"\nsaid Akio Mitobe, CTO of Aurora Mobile Japan K.K. \"Our mission with EngageLab\nis to fuse native AI capabilities with our reliable messaging infrastructure,\nmarketing automation, and comprehensive authentication suite. This synergy\nprovides Japanese enterprises with the secure, all-in-one engagement platform\nthey need to accelerate conversions and lead the next decade of digital\ngrowth.\"\n\nTo support this vision, Aurora Mobile Japan K.K. is now fully operational with\na dedicated local team providing Japanese-language support, strategic\nconsulting, and technical implementation services. The company is committed to\ngrowing alongside Japanese enterprises as they navigate digital\ntransformation, offering not just technology but a long-term partnership in\nbuilding AI-native customer engagement ecosystems.\n\nAbout EngageLab\nEngageLab\n(https://www.globenewswire.com/Tracker?data=Qy1r13AplhsEepRMUOQ1qXVoEVCCdvgqchZ5BLFT0I2uIZ5JdXXpoln9H2_FgNyGwkm5SSkGVYF3q9B9tfRp5s36o8sLLMYYZyzeLCoKg3lvk-OauP7BiQv3K2pEwBU6DE5ROkiMoPrqNcakeXeA480lxHgsW0nv3Wiq2t9ZoCI=)\nis an AI-first customer engagement platform that helps you build stronger\ncustomer relationships with AI agents, unified customer data, and reliable\ndelivery across channels.\n\nFor more information, please contact: marketing@engagelab.com\n\nAbout Aurora Mobile Limited\nFounded in 2011, Aurora Mobile (NASDAQ: JG) is a leading provider of customer\nengagement and marketing technology services. The Company is dedicated to\nempowering global enterprises with stable, efficient, and intelligent customer\ninteraction solutions. Leveraging its first-mover advantage in mobile\nmessaging, Aurora Mobile has evolved into a comprehensive platform that\nintegrates Omnichannel Engagement, AI-Driven Marketing, Advanced AI Customer\nSupport, and Frictionless Identity Security. Through its flagship brand\nEngageLab and its robust AI infrastructure GPTBots.ai, the Company helps\nbusinesses achieve seamless customer reach, automate complex marketing\njourneys, and optimize service efficiency with AI agents, accelerating digital\ntransformation for clients worldwide.\n\nFor more information, please visit: https://ir.jiguang.cn/.\n\nSafe Harbor Statement\nThis announcement contains forward-looking statements. These statements are\nmade under the \"safe harbor\" provisions of the U.S. Private Securities\nLitigation Reform Act of 1995. These forward-looking statements can be\nidentified by terminology such as \"will,\" \"expects,\" \"anticipates,\" \"future,\"\n\"intends,\" \"plans,\" \"believes,\" \"estimates,\" \"confident\" and similar\nstatements. Among other things, the Business Outlook and quotations from\nmanagement in this announcement, as well as Aurora Mobile's strategic and\noperational plans, contain forward-looking statements. Aurora Mobile may also\nmake written or oral forward-looking statements in its reports to the U.S.\nSecurities and Exchange Commission, in its annual report to shareholders, in\npress releases and other written materials and in oral statements made by its\nofficers, directors or employees to third parties. Statements that are not\nhistorical facts, including but not limited to statements about Aurora\nMobile's beliefs and expectations, are forward-looking statements.\nForward-looking statements involve inherent risks and uncertainties. A number\nof factors could cause actual results to differ materially from those\ncontained in any forward-looking statement, including but not limited to the\nfollowing: Aurora Mobile's strategies; Aurora Mobile's future business\ndevelopment, financial condition and results of operations; Aurora Mobile's\nability to attract and retain customers; its ability to develop and\neffectively market data solutions, and penetrate the existing market for\ndeveloper services; its ability to transition to the new advertising-driven\nSAAS business model; its ability to maintain or enhance its brand; the\ncompetition with current or future competitors; its ability to continue to\ngain access to mobile data in the future; the laws and regulations relating to\ndata privacy and protection; general economic and business conditions globally\nand in China and assumptions underlying or related to any of the foregoing.\nFurther information regarding these and other risks is included in the\nCompany's filings with the Securities and Exchange Commission. All information\nprovided in this press release and in the attachments is as of the date of the\npress release, and Aurora Mobile undertakes no duty to update such\ninformation, except as required under applicable law.\n\nFor more information, please contact:\nAurora Mobile Limited\nE-mail: ir@jiguang.cn\n\nChristensen Advisory\nMs. Xiaoyan Su\nPhone: +86-10-5900-1548\nE-mail: Xiaoyan.Su@christensencomms.com\n\nA photo accompanying this announcement is available at\nhttps://www.globenewswire.com/NewsRoom/AttachmentNg/35455887-7878-44ae-a5e0-e6016d36df7c\n\n(https://www.globenewswire.com/Tracker?data=CikRxnnLdICdcVwHpSoc8QIHGQ2n_BR7qEjK9htXmuCRjARf5Ikd58ph8QOodCeGzHiVro6nXl2ryCzyUXqfOjiEwzun225KtNH-ak6vbJtSiUzWCvMkHGSn8KUvxyZi_xQbjU19gS6SJJQixSR9_qR8qqrarxIjW3IN_0wcMpI=)\n\n\n\n(https://www.globenewswire.com/NewsRoom/AttachmentNg/0d999229-a161-403a-bf8d-8ad49915a1cb)\nEngageLab at NexTech Week Tokyo \n(https://www.globenewswire.com/NewsRoom/AttachmentNg/35455887-7878-44ae-a5e0-e6016d36df7c/en)\nIndustry leaders at the EngageLab booth consult with our experts on\nintegrating AI-native solutions into their business workflows\n\n\nGlobeNewswire, Inc. 2026","article_body_html":"","raw_payload":{"data":{"id":"nGNX61wqHc","title":"Aurora Mobile's EngageLab Redefines AI-Native Customer Engagement at NexTech Week Tokyo Spring 2026","author":"Globe Newswire","ticker":"JG","created":"2026-04-22T11:00:02.106Z","tickers":["JG"],"exchange":"NASDAQ","article_body":"TOKYO, April 22, 2026 (GLOBE NEWSWIRE) -- Aurora Mobile Limited (NASDAQ: JG)\n(“Aurora Mobile” or the “Company”), a leading provider of customer\nengagement and marketing technology services, celebrated a successful presence\nat NexTech Week Tokyo Spring 2026, Japan's largest AI technology expo, held\nfrom April 15 to 17. During the event, the Company’s AI-first customer\nengagement platform, EngageLab\n(https://www.globenewswire.com/Tracker?data=Qy1r13AplhsEepRMUOQ1qaGbqedz7UiaElgaxO_4-1EZDS5RlS1xFn0Gxtq_1VQgfYQGkw5BkY1-qbT3L8lXk6vDjAz7KkgytDS6WSj2Rr41T1xxDDliUKVazMdRxpmK0fnwQS4_9dl5HEmRNA8F_blWzerFoRlMOsueYZVRm8c=),\ndemonstrated its transformative capabilities to a diverse group of industry\nleaders and innovators.\n\nFrom Communication to Orchestration: The AI-Native Era\nAt Booth 16-16, EngageLab unveiled its Native AI Orchestration capabilities,\nmoving beyond traditional messaging to create a \"Digital Workforce.\" Unlike\nstandalone chatbots, EngageLab’s AI agents are integrated directly into\nenterprise backend ecosystems (CRM/ERP/Logistics APIs, etc.). This enables\nthem to not only converse, but to execute business logic—such as real-time\nlogistics rescheduling and personalized financial advisory—autonomously\nacross LINE, WhatsApp, and Email, ensuring a seamless 24/7 operational cycle.\n\n\n\nStrategic Industry Blueprints: Addressing Japan’s Core Operational\nChallenges\nDuring the expo, EngageLab presented tailored solution blueprints designed to\nresolve the most pressing operational hurdles across Japan’s key sectors:\n* Retail & E-commerce: To counter declining email open rates, EngageLab\nshowcased its Intelligent Fallback solution. This ensures \"last mile\"\ncommunication by automatically triggering WhatsApp or SMS when primary\nmessages remain unread, maximizing conversion for time-sensitive promotions.\n* Logistics & Service: Addressing Japan’s acute workforce gap, the platform\ndemonstrated 24/7 AI Customer Service integrated with backend APIs. This\nallows AI to autonomously handle real-time parcel tracking and service\nbooking, automating high-volume routine tasks that previously required human\nstaff.\n* Global Tourism & Real Estate: For industries serving a global clientele,\nEngageLab highlighted its ability to handle multilingual, multi-timezone\ninteractions seamlessly. By deploying AI agents that understand and respond in\nthe user's native language across global channels, travel agencies and\ninternational real estate firms can provide instant, high-quality support to\nglobal tourists and investors 24/7.\nValidating and Scaling AI-Native Engagement in Japan\nDuring the expo, EngageLab demonstrated its market traction by highlighting\nboth forward-looking Proof-of-Concept (POC) collaborations and fully realized\ncommercial deployments:\n* Azuki Partners (Real Estate Consulting - POC Stage): Demonstrating potential\nROI, Azuki has integrated EngageLab's AI agents with LiveDesk for this POC\nstage. This collaboration aims to achieve a seamless synergy where AI\nautonomously handles routine property matching and FAQs, allowing senior\nconsultants to focus exclusively on high-value closings.\n* Axios Management (Property Management - Live Deployment): EngageLab has\npartnered with Axios to deploy an AI-native multilingual framework. This\nstrategic live deployment establishes a 24/7 global service model that\neliminates time-zone barriers for international investors.\nA Long-Term Commitment to Japan’s Digital Future\n\"We are witnessing a fundamental technological shift in the Japanese\nmarket—moving from basic digital adoption to true AI-native integration,\"\nsaid Akio Mitobe, CTO of Aurora Mobile Japan K.K. \"Our mission with EngageLab\nis to fuse native AI capabilities with our reliable messaging infrastructure,\nmarketing automation, and comprehensive authentication suite. This synergy\nprovides Japanese enterprises with the secure, all-in-one engagement platform\nthey need to accelerate conversions and lead the next decade of digital\ngrowth.\"\n\nTo support this vision, Aurora Mobile Japan K.K. is now fully operational with\na dedicated local team providing Japanese-language support, strategic\nconsulting, and technical implementation services. The company is committed to\ngrowing alongside Japanese enterprises as they navigate digital\ntransformation, offering not just technology but a long-term partnership in\nbuilding AI-native customer engagement ecosystems.\n\nAbout EngageLab\nEngageLab\n(https://www.globenewswire.com/Tracker?data=Qy1r13AplhsEepRMUOQ1qXVoEVCCdvgqchZ5BLFT0I2uIZ5JdXXpoln9H2_FgNyGwkm5SSkGVYF3q9B9tfRp5s36o8sLLMYYZyzeLCoKg3lvk-OauP7BiQv3K2pEwBU6DE5ROkiMoPrqNcakeXeA480lxHgsW0nv3Wiq2t9ZoCI=)\nis an AI-first customer engagement platform that helps you build stronger\ncustomer relationships with AI agents, unified customer data, and reliable\ndelivery across channels.\n\nFor more information, please contact: marketing@engagelab.com\n\nAbout Aurora Mobile Limited\nFounded in 2011, Aurora Mobile (NASDAQ: JG) is a leading provider of customer\nengagement and marketing technology services. The Company is dedicated to\nempowering global enterprises with stable, efficient, and intelligent customer\ninteraction solutions. Leveraging its first-mover advantage in mobile\nmessaging, Aurora Mobile has evolved into a comprehensive platform that\nintegrates Omnichannel Engagement, AI-Driven Marketing, Advanced AI Customer\nSupport, and Frictionless Identity Security. Through its flagship brand\nEngageLab and its robust AI infrastructure GPTBots.ai, the Company helps\nbusinesses achieve seamless customer reach, automate complex marketing\njourneys, and optimize service efficiency with AI agents, accelerating digital\ntransformation for clients worldwide.\n\nFor more information, please visit: https://ir.jiguang.cn/.\n\nSafe Harbor Statement\nThis announcement contains forward-looking statements. These statements are\nmade under the \"safe harbor\" provisions of the U.S. Private Securities\nLitigation Reform Act of 1995. These forward-looking statements can be\nidentified by terminology such as \"will,\" \"expects,\" \"anticipates,\" \"future,\"\n\"intends,\" \"plans,\" \"believes,\" \"estimates,\" \"confident\" and similar\nstatements. Among other things, the Business Outlook and quotations from\nmanagement in this announcement, as well as Aurora Mobile's strategic and\noperational plans, contain forward-looking statements. Aurora Mobile may also\nmake written or oral forward-looking statements in its reports to the U.S.\nSecurities and Exchange Commission, in its annual report to shareholders, in\npress releases and other written materials and in oral statements made by its\nofficers, directors or employees to third parties. Statements that are not\nhistorical facts, including but not limited to statements about Aurora\nMobile's beliefs and expectations, are forward-looking statements.\nForward-looking statements involve inherent risks and uncertainties. A number\nof factors could cause actual results to differ materially from those\ncontained in any forward-looking statement, including but not limited to the\nfollowing: Aurora Mobile's strategies; Aurora Mobile's future business\ndevelopment, financial condition and results of operations; Aurora Mobile's\nability to attract and retain customers; its ability to develop and\neffectively market data solutions, and penetrate the existing market for\ndeveloper services; its ability to transition to the new advertising-driven\nSAAS business model; its ability to maintain or enhance its brand; the\ncompetition with current or future competitors; its ability to continue to\ngain access to mobile data in the future; the laws and regulations relating to\ndata privacy and protection; general economic and business conditions globally\nand in China and assumptions underlying or related to any of the foregoing.\nFurther information regarding these and other risks is included in the\nCompany's filings with the Securities and Exchange Commission. All information\nprovided in this press release and in the attachments is as of the date of the\npress release, and Aurora Mobile undertakes no duty to update such\ninformation, except as required under applicable law.\n\nFor more information, please contact:\nAurora Mobile Limited\nE-mail: ir@jiguang.cn\n\nChristensen Advisory\nMs. Xiaoyan Su\nPhone: +86-10-5900-1548\nE-mail: Xiaoyan.Su@christensencomms.com\n\nA photo accompanying this announcement is available at\nhttps://www.globenewswire.com/NewsRoom/AttachmentNg/35455887-7878-44ae-a5e0-e6016d36df7c\n\n(https://www.globenewswire.com/Tracker?data=CikRxnnLdICdcVwHpSoc8QIHGQ2n_BR7qEjK9htXmuCRjARf5Ikd58ph8QOodCeGzHiVro6nXl2ryCzyUXqfOjiEwzun225KtNH-ak6vbJtSiUzWCvMkHGSn8KUvxyZi_xQbjU19gS6SJJQixSR9_qR8qqrarxIjW3IN_0wcMpI=)\n\n\n\n(https://www.globenewswire.com/NewsRoom/AttachmentNg/0d999229-a161-403a-bf8d-8ad49915a1cb)\nEngageLab at NexTech Week Tokyo \n(https://www.globenewswire.com/NewsRoom/AttachmentNg/35455887-7878-44ae-a5e0-e6016d36df7c/en)\nIndustry leaders at the EngageLab booth consult with our experts on\nintegrating AI-native solutions into their business workflows\n\n\nGlobeNewswire, Inc. 2026"},"type":"article","timestamp":"2026-04-22T11:00:02.852070014Z","server_sent_at_ms":1776855602852},"received_at":"2026-04-22T11:00:02.903Z","source_url":null},"analysis":{"id":"3010","press_release_id":"4301","analysis_json":{"industry":{"label":"Software & Services","sector":"Information Technology"},"redFlags":[],"eventType":"product_launch","narrative":"Aurora Mobile showcased its EngageLab platform at NexTech Week Tokyo, unveiling Native AI Orchestration capabilities that integrate AI agents directly into enterprise backend systems like CRM and ERP to execute business logic autonomously.\n\nThe company announced commercial traction in the Japanese market, highlighting POC collaborations with Azuki Partners and live deployments with Axios Management to handle tasks such as property matching and multilingual support.\n\nAurora Mobile Japan K.K. is now fully operational with a dedicated local team to support the country's shift toward AI-native integration.","sentiment":"bullish","agentHooks":{"shouldPost":false,"suggestedAngle":"EngageLab gains Japanese market traction with new AI orchestration features and client partnerships."},"keyFigures":{},"quotedText":"We are witnessing a fundamental technological shift in the Japanese market—moving from basic digital adoption to true AI-native integration","namedEntities":{"people":[{"name":"Akio Mitobe","role":"CTO of Aurora Mobile Japan K.K."}],"products":["EngageLab","GPTBots.ai"],"companies":[{"name":"Aurora Mobile Limited","ticker":"JG"},{"name":"Azuki Partners","relationship":"partner"},{"name":"Axios Management","relationship":"partner"},{"name":"Christensen Advisory","relationship":"investor relations"}],"dollarAmounts":[]},"materialImpact":{"score":2,"reasoning":"The press release highlights product advancements and specific commercial traction (POCs and live deployments) in a new market (Japan), demonstrating validation of the EngageLab platform. 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