{"success":true,"data":{"pressRelease":{"id":"52992","rtpr_id":"nBw5pZWra","ticker":"CUBI","exchange":"NYSE","all_tickers":["CUBI"],"title":"Customers Bank and ElevenLabs to Deploy AI-Powered Conversational Agents Across Customer and Employee Experiences","author":"Business Wire","published_at":"2026-06-02T21:30:00.115Z","article_body":"Customers Bank and ElevenLabs to Deploy AI-Powered Conversational Agents\nAcross Customer and Employee Experiences\n\nStrategic Collaboration to build 24/7 intelligent voice and chat capabilities,\nenhancing Customers Bank's high-touch service model with always-on support\n\nCustomers Bank, the nearly $26 billion subsidiary of Customers Bancorp (NYSE:\nCUBI), today announced a strategic collaboration with ElevenLabs, a global\nleader in conversational AI, to deploy advanced voice and AI agents across its\ncustomer service and internal operations.\n\nThe collaboration will leverage ElevenLabs' industry-leading conversational AI\nagents into Customers Bank's ecosystem by enabling intelligent, always-on\ninteractions within the bank's hallmark high-touch service model. Customers\nBank intends to enhance that personalized experience into digital and voice\nchannels, delivering faster, more accessible support without compromising\nquality.\n\n\"As customer expectations evolve toward real-time, conversational experiences,\nwe see a clear opportunity to enhance how we serve our clients,\" said Sam\nSidhu, President and CEO of Customers Bank. \"Working with ElevenLabs enables\nus to combine cutting-edge AI with our high-touch service model, giving our\ncustomers immediate access to support while ensuring the human connection\nremains at the center of everything we do.\"\n\nCustomers Bank plans to roll out a series of AI-powered agents designed to\nstreamline both customer and employee experiences, including:\n\n\n * Voice and digital agents that deliver intelligent, always-available customer\nservice across every channel;\n\n * Real-time assist agents that synthesize the right information to relationship\nmanagers the moment they need it;\n\n * Conversational agents built to naturally interact with customers that\nstreamline account opening.\n\nThese capabilities are essential to deliver faster response times, reduce wait\ntimes, and provide consistent, high-quality service.\n\nElevenLabs brings a research-driven approach to conversational AI agents,\ncombining proprietary speech recognition and text-to-speech models with\nconfigurable agent orchestration to deliver human-like agent experiences. The\nplatform is trusted by enterprises across financial services and other\nregulated industries to deploy AI agents to millions of users.\n\n\"Customers Bank has one of the most enviable customer satisfaction records in\nUS banking,\" said Mati Staniszewski, cofounder of ElevenLabs. \"By deploying\nElevenAgents across their customer experience, the bank will deliver faster,\nhuman-like interactions at scale - and protect the edge they've spent years\nbuilding.\"\n\nThe collaboration reflects a shared vision to transform how customers interact\nwith financial institutions: a future where conversational interfaces become\nthe primary method for clients to engage with their bank.\n\nTo read more about Customers Bank’s work with ElevenLabs, click here\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Felevenlabs.io%2Fblog%2Fcustomers-bank-partnership&esheet=54546235&newsitemid=20260602834906&lan=en-US&anchor=click+here&index=1&md5=c8d67bdd2197882c19d5b63f58d592a9)\n.\n\nInstitutional Background\n\nCustomers Bancorp, Inc. (NYSE:CUBI) is one of the nation's top-performing\nbanking companies with over $26 billion in assets making it one of the 80\nlargest bank holding companies in the U.S. Customers Bank's commercial and\nconsumer clients benefit from a full suite of technology-enabled tailored\nproduct experiences delivered by best-in-class customer service distinguished\nby a Single Point of Contact approach. In addition to traditional lines such\nas C&I, commercial real estate, and residential and personal lending,\nCustomers Bank also provides a number of national corporate banking services\nto clients in businesses including: fund finance, venture banking, healthcare,\nmortgage finance, and equipment finance. Major accolades include:\n\n\n * Named a Top 10 Performing Bank by American Banker for five consecutive years\n(2021–2025), including the #1 spot in 2024 among midsize banks ($10B to $50B\nin assets)\n\n * No. 45 out of the 100 largest publicly traded banks in 2026 Forbes Best Banks\nlist\n\n * Net Promoter Score of 81 compared to industry average of 41\n\nA member of the Federal Reserve System with deposits insured by the Federal\nDeposit Insurance Corporation, Customers Bank is an equal opportunity lender.\nLearn more: www.customersbank.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.customersbank.com&esheet=54546235&newsitemid=20260602834906&lan=en-US&anchor=www.customersbank.com&index=2&md5=96a647c9e9ec730076ab325d632e2d38)\n.\n\nAbout ElevenLabs\n\nElevenLabs is an AI research and product company transforming how people and\nbusinesses communicate with the world. Launched in January 2023 with the first\nhuman-like AI voice model, it now serves millions of users and thousands of\nbusinesses across three platforms: ElevenCreative for generating and editing\nspeech, music, image, and video across 70+ languages; ElevenAgents for\ndeploying voice and chat agents at scale; and ElevenAPI for developer access\nto its leading AI audio models.\n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20260602834906/en/\n(https://www.businesswire.com/news/home/20260602834906/en/)\n\nMedia Contact:\n\nVested\n\ncustomersbank@fullyvested.com (mailto:customersbank@fullyvested.com)\n\n\nCopyright Business Wire 2026","article_body_html":"","raw_payload":{"data":{"id":"nBw5pZWra","title":"Customers Bank and ElevenLabs to Deploy AI-Powered Conversational Agents Across Customer and Employee Experiences","author":"Business Wire","ticker":"CUBI","created":"2026-06-02T21:30:00.115Z","tickers":["CUBI"],"exchange":"NYSE","article_body":"Customers Bank and ElevenLabs to Deploy AI-Powered Conversational Agents\nAcross Customer and Employee Experiences\n\nStrategic Collaboration to build 24/7 intelligent voice and chat capabilities,\nenhancing Customers Bank's high-touch service model with always-on support\n\nCustomers Bank, the nearly $26 billion subsidiary of Customers Bancorp (NYSE:\nCUBI), today announced a strategic collaboration with ElevenLabs, a global\nleader in conversational AI, to deploy advanced voice and AI agents across its\ncustomer service and internal operations.\n\nThe collaboration will leverage ElevenLabs' industry-leading conversational AI\nagents into Customers Bank's ecosystem by enabling intelligent, always-on\ninteractions within the bank's hallmark high-touch service model. Customers\nBank intends to enhance that personalized experience into digital and voice\nchannels, delivering faster, more accessible support without compromising\nquality.\n\n\"As customer expectations evolve toward real-time, conversational experiences,\nwe see a clear opportunity to enhance how we serve our clients,\" said Sam\nSidhu, President and CEO of Customers Bank. \"Working with ElevenLabs enables\nus to combine cutting-edge AI with our high-touch service model, giving our\ncustomers immediate access to support while ensuring the human connection\nremains at the center of everything we do.\"\n\nCustomers Bank plans to roll out a series of AI-powered agents designed to\nstreamline both customer and employee experiences, including:\n\n\n * Voice and digital agents that deliver intelligent, always-available customer\nservice across every channel;\n\n * Real-time assist agents that synthesize the right information to relationship\nmanagers the moment they need it;\n\n * Conversational agents built to naturally interact with customers that\nstreamline account opening.\n\nThese capabilities are essential to deliver faster response times, reduce wait\ntimes, and provide consistent, high-quality service.\n\nElevenLabs brings a research-driven approach to conversational AI agents,\ncombining proprietary speech recognition and text-to-speech models with\nconfigurable agent orchestration to deliver human-like agent experiences. The\nplatform is trusted by enterprises across financial services and other\nregulated industries to deploy AI agents to millions of users.\n\n\"Customers Bank has one of the most enviable customer satisfaction records in\nUS banking,\" said Mati Staniszewski, cofounder of ElevenLabs. \"By deploying\nElevenAgents across their customer experience, the bank will deliver faster,\nhuman-like interactions at scale - and protect the edge they've spent years\nbuilding.\"\n\nThe collaboration reflects a shared vision to transform how customers interact\nwith financial institutions: a future where conversational interfaces become\nthe primary method for clients to engage with their bank.\n\nTo read more about Customers Bank’s work with ElevenLabs, click here\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Felevenlabs.io%2Fblog%2Fcustomers-bank-partnership&esheet=54546235&newsitemid=20260602834906&lan=en-US&anchor=click+here&index=1&md5=c8d67bdd2197882c19d5b63f58d592a9)\n.\n\nInstitutional Background\n\nCustomers Bancorp, Inc. (NYSE:CUBI) is one of the nation's top-performing\nbanking companies with over $26 billion in assets making it one of the 80\nlargest bank holding companies in the U.S. Customers Bank's commercial and\nconsumer clients benefit from a full suite of technology-enabled tailored\nproduct experiences delivered by best-in-class customer service distinguished\nby a Single Point of Contact approach. In addition to traditional lines such\nas C&I, commercial real estate, and residential and personal lending,\nCustomers Bank also provides a number of national corporate banking services\nto clients in businesses including: fund finance, venture banking, healthcare,\nmortgage finance, and equipment finance. Major accolades include:\n\n\n * Named a Top 10 Performing Bank by American Banker for five consecutive years\n(2021–2025), including the #1 spot in 2024 among midsize banks ($10B to $50B\nin assets)\n\n * No. 45 out of the 100 largest publicly traded banks in 2026 Forbes Best Banks\nlist\n\n * Net Promoter Score of 81 compared to industry average of 41\n\nA member of the Federal Reserve System with deposits insured by the Federal\nDeposit Insurance Corporation, Customers Bank is an equal opportunity lender.\nLearn more: www.customersbank.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.customersbank.com&esheet=54546235&newsitemid=20260602834906&lan=en-US&anchor=www.customersbank.com&index=2&md5=96a647c9e9ec730076ab325d632e2d38)\n.\n\nAbout ElevenLabs\n\nElevenLabs is an AI research and product company transforming how people and\nbusinesses communicate with the world. Launched in January 2023 with the first\nhuman-like AI voice model, it now serves millions of users and thousands of\nbusinesses across three platforms: ElevenCreative for generating and editing\nspeech, music, image, and video across 70+ languages; ElevenAgents for\ndeploying voice and chat agents at scale; and ElevenAPI for developer access\nto its leading AI audio models.\n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20260602834906/en/\n(https://www.businesswire.com/news/home/20260602834906/en/)\n\nMedia Contact:\n\nVested\n\ncustomersbank@fullyvested.com (mailto:customersbank@fullyvested.com)\n\n\nCopyright Business Wire 2026"},"type":"article","timestamp":"2026-06-02T21:30:00.179608546Z","server_sent_at_ms":1780435800179},"received_at":"2026-06-02T21:30:00.332Z","source_url":"https://www.businesswire.com/news/home/20260602834906/en/"},"analysis":{"id":"42421","press_release_id":"52992","analysis_json":{"industry":{"label":"Banks","sector":"Financials"},"redFlags":[],"eventType":"partnership","narrative":"Customers Bank, the $26 billion subsidiary of Customers Bancorp (CUBI), announced a strategic collaboration with ElevenLabs to deploy AI-powered conversational agents.\n\nThe partnership aims to integrate intelligent voice and chat capabilities into the bank's high-touch service model, providing 24/7 support for customers and real-time assist tools for relationship managers.\n\nCEO Sam Sidhu stated the move combines cutting-edge AI with their existing service model to deliver faster, more accessible support while maintaining human connection.","sentiment":"bullish","agentHooks":{"shouldPost":true,"suggestedAngle":"CUBI subsidiary partners with ElevenLabs to deploy AI agents, signaling a push for operational efficiency and digital service enhancement."},"keyFigures":{"customDimensions":{"nps":81,"assets":"$26 billion","industry_nps_avg":41}},"quotedText":"Working with ElevenLabs enables us to combine cutting-edge AI with our high-touch service model, giving our customers immediate access to support while ensuring the human connection remains at the center of everything we do.","namedEntities":{"people":[{"name":"Sam Sidhu","role":"President and CEO of Customers Bank"},{"name":"Mati Staniszewski","role":"cofounder of ElevenLabs"}],"products":["ElevenAgents","ElevenCreative","ElevenAPI"],"companies":[{"name":"Customers Bank","relationship":"subsidiary"},{"name":"Customers Bancorp","ticker":"CUBI","relationship":"parent"},{"name":"ElevenLabs","relationship":"partner"}],"dollarAmounts":[{"amount":"$26 billion","context":"assets of Customers Bank"}]},"materialImpact":{"score":2,"reasoning":"Strategic partnership with a leading AI vendor to enhance customer service operations. While it signals modernization and efficiency gains, it is an operational upgrade rather than a transformative revenue event or M&A. 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