{"success":true,"data":{"pressRelease":{"id":"65236","rtpr_id":"nPn1lm7Fra","ticker":"CTM","exchange":"","all_tickers":["CTM"],"title":"CTM Expands Conversation Intelligence Ecosystem with New Integrations and Platform Enhancements","author":"PR Newswire","published_at":"2026-06-16T13:28:00.086Z","article_body":"CTM Expands Conversation Intelligence Ecosystem with New Integrations and Platform Enhancements\n\nPR Newswire\n\nMILLERSVILLE, Md., June 16, 2026\n\nNew integrations, expanded partner capabilities, and a sixth consecutive Inc.\nBest Places to Work recognition highlight CTM's continued growth.\n\nMILLERSVILLE, Md., June 16, 2026 /PRNewswire/ -- CTM\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=1417122465&u=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4592887-1%26h%3D2166999868%26u%3Dhttps%253A%252F%252Fwww.calltrackingmetrics.com%252F%26a%3DCallTrackingMetrics&a=CTM)\n, a global conversation analytics company, today announced a series of\nmid-year momentum updates, including new integrations, expanded platform\ncapabilities, workplace success and company culture excellence recognition,\nand continued investment in industry leadership.\n\n\"Customer journeys today span calls, messaging, forms, chat, and AI-powered\ninteractions, but most organizations still struggle with disconnected\nengagement data,\" said Todd Fisher, co-founder and CEO of CTM. \"Our continued\ninvestments in integrations and interoperability are focused on helping\nbusinesses better connect customer conversations to marketing performance and\nrevenue outcomes.\"\n\nNew Integration and Platform Updates\nThese updates provide marketing, sales, and customer experience teams with\ngreater visibility and control across customer engagement systems. Through\nCTM's Ecosystem, customers and partners can activate a range of integrations\nwithout complex implementation, including:\n\n * Freshpaint\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=1446501167&u=https%3A%2F%2Fwww.freshpaint.io%2F&a=Freshpaint)\n\n: Automatically sends call, SMS, form, and real-time chat activity to\nFreshpaint, helping healthcare and enterprise marketing teams have a unified\nview of attribution and performance tracking without manual workflows or\nengineering support.\n * Ritten\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=1091213796&u=https%3A%2F%2Fwww.ritten.io%2F&a=Ritten)\n\n: Qualified call activity is automatically synced into Ritten, providing a\ncentralized view of customer interactions and attribution. Teams can access\ncall summaries, timestamps, and duration, and easily create new CRM cases or\nlink calls to existing records.\n * HubSpot\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=1510925434&u=https%3A%2F%2Fwww.hubspot.com%2Fhomepage-3&a=HubSpot)\n\n: Expanded integration with enhanced softphone functionality and improved data\nsynchronization capabilities, including support for forms, SMS, chat, and fax\nactivity; improved field mapping; click-to-call functionality; and full API\nlogs for easier troubleshooting.\n\"At Ritten, we're focused on removing the administrative burden that gets in\nthe way of behavioral health teams doing what they do best: connecting people\nto care,\" says Noah Whitehead,\n\nCEO of Ritten. \"Our integration with CTM means that when an admissions team\ngets a call, Ritten is working in the background to automatically capture that\nlead, build out the case, and surface the context staff needs to take action.\nWe're proud to deepen our relationship with CTM and excited about what this\nmeans for our customers.\"\n\nCompany and Industry Momentum\nAs part of its continued growth strategy, CTM recently launched its new\nCTM.com\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=820657012&u=http%3A%2F%2Fctm.com%2F&a=CTM.com)\ndomain following the company's rebrand from CallTrackingMetrics to CTM\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=2366334893&u=https%3A%2F%2Fwww.prnewswire.com%2Fnews-releases%2Fcalltrackingmetrics-rebrands-to-ctm-signaling-new-phase-of-ai-innovation-and-enterprise-growth-302657619.html&a=rebrand+from+CallTrackingMetrics+to+CTM)\nearlier this year. The rebrand introduces a new name, visual identity, and\nwebsite designed to reflect CTM's evolution as an AI-driven communications\nintelligence platform.\n\nAs the company continues to grow, its commitment to employee experience was\nrecognized by Inc., which named CTM to its Best Places to Work\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=2405634095&u=https%3A%2F%2Fwww.inc.com%2Fbest-workplaces%2F2026&a=Best+Places+to+Work)\nlist for the sixth consecutive year. The list honors 500 American companies\nthat have built exceptional workplaces and vibrant cultures that support their\nteams and businesses, based on management effectiveness, perks, professional\ndevelopment, and overall company culture.\n\nCTM also continues to invest across the business with several strategic hires,\nincluding a new Director of Finance, senior engineering talent, an Enterprise\nPartnerships Manager, Product and Integrations Managers, and additional roles\nacross marketing, sales, and customer experience.\n\nAdditionally, Rick Ruth, Senior Director of Carrier Relations &\nRegulatory, has been invited to join REACH's Government Affairs Advisory\nCouncil, where he will contribute to comments on Mobile Phone Regulatory\nMatters (MPRM) that could influence communications policy discussions at both\nthe FCC and congressional levels.\n\n\"Having a CTM voice represented at this level is incredibly valuable as\ncommunications technology, customer engagement, and regulatory expectations\nrapidly evolve,\" continued Fisher. \"Rick's expertise and perspective on the\nindustry will help ensure our business and customers are represented in\nconversations that shape the future of communications technology and\nregulation.\"\n\nTo learn more about CTM's latest integrations and updates, visit www.ctm.com\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=46989258&u=https%3A%2F%2Fwww.ctm.com%2F&a=www.ctm.com)\n.\n\nAbout CTM\nCTM helps businesses turn everyday conversations into growth. Trusted by more\nthan 100,000 users worldwide, including leading brands like Tinuiti, Morgan\n& Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing\nperformance to revenue outcomes, giving teams the clarity to see which\ncampaigns drive conversions and the insight to optimize every customer\ntouchpoint—the result: more efficient lead handling, higher conversion\nrates, and improved ROI.\n\nPowered by rich conversation analytics, CTM unifies fragmented call, text,\nchat, and form interactions into a single, actionable view of customer\nbehavior. With deep integrations across leading marketing, advertising, and\nCRM platforms—and partnership opportunities for agencies, affiliates, and\ntechnology providers—CTM makes it simple to align data, teams, and results.\n\nGuided by our purpose to create a better human experience through technology,\nCTM empowers businesses to make every conversation count.\n\nMedia Contact:\nZoe Hamilton\nPANBlast for CTM\ncalltrackingmetrics@panblastpr.com (mailto:calltrackingmetrics@panblastpr.com)\n\nView original content to download\nmultimedia:https://www.prnewswire.com/news-releases/ctm-expands-conversation-intelligence-ecosystem-with-new-integrations-and-platform-enhancements-302799826.html\n(https://www.prnewswire.com/news-releases/ctm-expands-conversation-intelligence-ecosystem-with-new-integrations-and-platform-enhancements-302799826.html)\n\nSOURCE CTM\n\n\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS1778293/ctm-logo.jpg?id=OA2701827\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved.","article_body_html":"","raw_payload":{"data":{"id":"nPn1lm7Fra","title":"CTM Expands Conversation Intelligence Ecosystem with New Integrations and Platform Enhancements","author":"PR Newswire","ticker":"CTM","created":"2026-06-16T13:28:00.086Z","tickers":["CTM"],"exchange":"","article_body":"CTM Expands Conversation Intelligence Ecosystem with New Integrations and Platform Enhancements\n\nPR Newswire\n\nMILLERSVILLE, Md., June 16, 2026\n\nNew integrations, expanded partner capabilities, and a sixth consecutive Inc.\nBest Places to Work recognition highlight CTM's continued growth.\n\nMILLERSVILLE, Md., June 16, 2026 /PRNewswire/ -- CTM\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=1417122465&u=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4592887-1%26h%3D2166999868%26u%3Dhttps%253A%252F%252Fwww.calltrackingmetrics.com%252F%26a%3DCallTrackingMetrics&a=CTM)\n, a global conversation analytics company, today announced a series of\nmid-year momentum updates, including new integrations, expanded platform\ncapabilities, workplace success and company culture excellence recognition,\nand continued investment in industry leadership.\n\n\"Customer journeys today span calls, messaging, forms, chat, and AI-powered\ninteractions, but most organizations still struggle with disconnected\nengagement data,\" said Todd Fisher, co-founder and CEO of CTM. \"Our continued\ninvestments in integrations and interoperability are focused on helping\nbusinesses better connect customer conversations to marketing performance and\nrevenue outcomes.\"\n\nNew Integration and Platform Updates\nThese updates provide marketing, sales, and customer experience teams with\ngreater visibility and control across customer engagement systems. Through\nCTM's Ecosystem, customers and partners can activate a range of integrations\nwithout complex implementation, including:\n\n * Freshpaint\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=1446501167&u=https%3A%2F%2Fwww.freshpaint.io%2F&a=Freshpaint)\n\n: Automatically sends call, SMS, form, and real-time chat activity to\nFreshpaint, helping healthcare and enterprise marketing teams have a unified\nview of attribution and performance tracking without manual workflows or\nengineering support.\n * Ritten\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=1091213796&u=https%3A%2F%2Fwww.ritten.io%2F&a=Ritten)\n\n: Qualified call activity is automatically synced into Ritten, providing a\ncentralized view of customer interactions and attribution. Teams can access\ncall summaries, timestamps, and duration, and easily create new CRM cases or\nlink calls to existing records.\n * HubSpot\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=1510925434&u=https%3A%2F%2Fwww.hubspot.com%2Fhomepage-3&a=HubSpot)\n\n: Expanded integration with enhanced softphone functionality and improved data\nsynchronization capabilities, including support for forms, SMS, chat, and fax\nactivity; improved field mapping; click-to-call functionality; and full API\nlogs for easier troubleshooting.\n\"At Ritten, we're focused on removing the administrative burden that gets in\nthe way of behavioral health teams doing what they do best: connecting people\nto care,\" says Noah Whitehead,\n\nCEO of Ritten. \"Our integration with CTM means that when an admissions team\ngets a call, Ritten is working in the background to automatically capture that\nlead, build out the case, and surface the context staff needs to take action.\nWe're proud to deepen our relationship with CTM and excited about what this\nmeans for our customers.\"\n\nCompany and Industry Momentum\nAs part of its continued growth strategy, CTM recently launched its new\nCTM.com\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=820657012&u=http%3A%2F%2Fctm.com%2F&a=CTM.com)\ndomain following the company's rebrand from CallTrackingMetrics to CTM\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=2366334893&u=https%3A%2F%2Fwww.prnewswire.com%2Fnews-releases%2Fcalltrackingmetrics-rebrands-to-ctm-signaling-new-phase-of-ai-innovation-and-enterprise-growth-302657619.html&a=rebrand+from+CallTrackingMetrics+to+CTM)\nearlier this year. The rebrand introduces a new name, visual identity, and\nwebsite designed to reflect CTM's evolution as an AI-driven communications\nintelligence platform.\n\nAs the company continues to grow, its commitment to employee experience was\nrecognized by Inc., which named CTM to its Best Places to Work\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=2405634095&u=https%3A%2F%2Fwww.inc.com%2Fbest-workplaces%2F2026&a=Best+Places+to+Work)\nlist for the sixth consecutive year. The list honors 500 American companies\nthat have built exceptional workplaces and vibrant cultures that support their\nteams and businesses, based on management effectiveness, perks, professional\ndevelopment, and overall company culture.\n\nCTM also continues to invest across the business with several strategic hires,\nincluding a new Director of Finance, senior engineering talent, an Enterprise\nPartnerships Manager, Product and Integrations Managers, and additional roles\nacross marketing, sales, and customer experience.\n\nAdditionally, Rick Ruth, Senior Director of Carrier Relations &\nRegulatory, has been invited to join REACH's Government Affairs Advisory\nCouncil, where he will contribute to comments on Mobile Phone Regulatory\nMatters (MPRM) that could influence communications policy discussions at both\nthe FCC and congressional levels.\n\n\"Having a CTM voice represented at this level is incredibly valuable as\ncommunications technology, customer engagement, and regulatory expectations\nrapidly evolve,\" continued Fisher. \"Rick's expertise and perspective on the\nindustry will help ensure our business and customers are represented in\nconversations that shape the future of communications technology and\nregulation.\"\n\nTo learn more about CTM's latest integrations and updates, visit www.ctm.com\n(https://edge.prnewswire.com/c/link/?t=0&l=en&o=4710385-1&h=46989258&u=https%3A%2F%2Fwww.ctm.com%2F&a=www.ctm.com)\n.\n\nAbout CTM\nCTM helps businesses turn everyday conversations into growth. Trusted by more\nthan 100,000 users worldwide, including leading brands like Tinuiti, Morgan\n& Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing\nperformance to revenue outcomes, giving teams the clarity to see which\ncampaigns drive conversions and the insight to optimize every customer\ntouchpoint—the result: more efficient lead handling, higher conversion\nrates, and improved ROI.\n\nPowered by rich conversation analytics, CTM unifies fragmented call, text,\nchat, and form interactions into a single, actionable view of customer\nbehavior. With deep integrations across leading marketing, advertising, and\nCRM platforms—and partnership opportunities for agencies, affiliates, and\ntechnology providers—CTM makes it simple to align data, teams, and results.\n\nGuided by our purpose to create a better human experience through technology,\nCTM empowers businesses to make every conversation count.\n\nMedia Contact:\nZoe Hamilton\nPANBlast for CTM\ncalltrackingmetrics@panblastpr.com (mailto:calltrackingmetrics@panblastpr.com)\n\nView original content to download\nmultimedia:https://www.prnewswire.com/news-releases/ctm-expands-conversation-intelligence-ecosystem-with-new-integrations-and-platform-enhancements-302799826.html\n(https://www.prnewswire.com/news-releases/ctm-expands-conversation-intelligence-ecosystem-with-new-integrations-and-platform-enhancements-302799826.html)\n\nSOURCE CTM\n\n\n\nPhoto: \nhttps://mmx.prnewswire.com/media/MS1778293/ctm-logo.jpg?id=OA2701827\n\nCopyright (c) 2026 PR Newswire Association,LLC. All Rights Reserved."},"type":"article","timestamp":"2026-06-16T13:28:00.124876876Z","server_sent_at_ms":1781616480124},"received_at":"2026-06-16T13:28:00.184Z","source_url":"https://www.prnewswire.com/news-releases/ctm-expands-conversation-intelligence-ecosystem-with-new-integrations-and-platform-enhancements-302799826.html"},"analysis":{"id":"54655","press_release_id":"65236","analysis_json":{"industry":{"label":"Software","sector":"Information Technology"},"redFlags":[],"eventType":"operations_update","narrative":"CTM announced several new integrations to its conversation intelligence ecosystem, including partnerships with Freshpaint and Ritten, as well as expanded capabilities for HubSpot. These updates are designed to provide marketing, sales, and customer experience teams with improved visibility and control over customer engagement data.\n\nThe company also highlighted its recent rebrand from CallTrackingMetrics to CTM and its recognition on Inc.'s Best Places to Work list for the sixth consecutive year. CTM reports serving over 100,000 users globally, including brands such as Morgan & Morgan and ServiceMaster.\n\nStrategically, Rick Ruth, Senior Director of Carrier Relations & Regulatory, has been invited to join REACH's Government Affairs Advisory Council to help shape future communications technology policy.","sentiment":"bullish","agentHooks":{"shouldPost":false,"suggestedAngle":"CTM adds Freshpaint and Ritten integrations to its ecosystem alongside sixth 'Best Places to Work' honor."},"keyFigures":{"customDimensions":{"users":"100,000","inc_best_places_streak":6}},"quotedText":"Customer journeys today span calls, messaging, forms, chat, and AI-powered interactions, but most organizations still struggle with disconnected engagement data","namedEntities":{"people":[{"name":"Todd Fisher","role":"Co-founder and CEO"},{"name":"Noah Whitehead","role":"CEO of Ritten"},{"name":"Rick Ruth","role":"Senior Director of Carrier Relations & Regulatory"},{"name":"Zoe Hamilton","role":"Media Contact"}],"products":["Freshpaint","Ritten","HubSpot"],"companies":[{"name":"CTM","ticker":"CTM"},{"name":"Freshpaint","relationship":"partner"},{"name":"Ritten","relationship":"partner"},{"name":"HubSpot","relationship":"partner"},{"name":"Inc.","relationship":"media/awards body"},{"name":"REACH","relationship":"industry organization"},{"name":"Tinuiti","relationship":"customer"},{"name":"Morgan & Morgan","relationship":"customer"},{"name":"Tutor Doctor","relationship":"customer"},{"name":"ServiceMaster","relationship":"customer"},{"name":"PANBlast","relationship":"PR firm"}],"dollarAmounts":[]},"materialImpact":{"score":2,"reasoning":"Routine ecosystem expansion involving new integrations (Freshpaint, Ritten, HubSpot) and platform enhancements. 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CTM reports serving over 100,000 users globally, including brands such as Morgan & Morgan and ServiceMaster.\n\nStrategically, Rick Ruth, Senior Director of Carrier Relations & Regulatory, has been invited to join REACH's Government Affairs Advisory Council to help shape future communications technology policy.","key_figures":{"customDimensions":{"users":"100,000","inc_best_places_streak":6}},"named_entities":{"people":[{"name":"Todd Fisher","role":"Co-founder and CEO"},{"name":"Noah Whitehead","role":"CEO of Ritten"},{"name":"Rick Ruth","role":"Senior Director of Carrier Relations & Regulatory"},{"name":"Zoe Hamilton","role":"Media Contact"}],"products":["Freshpaint","Ritten","HubSpot"],"companies":[{"name":"CTM","ticker":"CTM"},{"name":"Freshpaint","relationship":"partner"},{"name":"Ritten","relationship":"partner"},{"name":"HubSpot","relationship":"partner"},{"name":"Inc.","relationship":"media/awards body"},{"name":"REACH","relationship":"industry organization"},{"name":"Tinuiti","relationship":"customer"},{"name":"Morgan & Morgan","relationship":"customer"},{"name":"Tutor Doctor","relationship":"customer"},{"name":"ServiceMaster","relationship":"customer"},{"name":"PANBlast","relationship":"PR firm"}],"dollarAmounts":[]},"model_name":"qwen3_6_27b_awq","prompt_hash":"sha256:727b4b9429a443af","schema_hash":"sha256:05005c02d9cffac9","created_at":"2026-06-16T14:45:37.887Z","global_importance":15,"audience_relevance":15,"importance_components":{"tickerTier":"mid-cap","eventGravity":"routine_update","sectorWeight":"software"}},"durationMs":102385,"modelName":"george-droid-qwen-72b"}}