{"success":true,"data":{"pressRelease":{"id":"95775","rtpr_id":"nBw4tFfHPa","ticker":"NOW","exchange":"NYSE","all_tickers":["NOW"],"title":"Leidos reimagines experiences for 50,000 employees and boosts operational efficiency with the ServiceNow AI Platform","author":"Business Wire","published_at":"2026-07-22T20:09:00.066Z","article_body":"Leidos reimagines experiences for 50,000 employees and boosts operational\nefficiency with the ServiceNow AI Platform\n\nFortune 500® national security technology leader is expanding its 10+ year\nrelationship with ServiceNow – deploying the ServiceNow AI Platform to\nprovide autonomous, AI-driven workflows designed to cut costs, improve\nemployee experiences, and free employees for mission critical work.\n\nServiceNow\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2F&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=ServiceNow&index=1&md5=a7debe053e1f041978a5ac2405361e99)\n(NYSE: NOW), the AI control tower for business reinvention, and Leidos\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.leidos.com%2F&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=Leidos&index=2&md5=f6adb3be3252c5aef5597b2a86704831)\n(NYSE: LDOS), a Fortune 500 industry and technology leader serving government\nand commercial customers, today announced that Leidos is expanding its use of\nthe ServiceNow AI Platform to power employee experiences and efficient\noperations with agentic AI. The collaboration is focused on deploying\nautonomous, AI-driven workflows designed to cut costs, improve employee\nexperiences and satisfaction, scale IT self-service, and centralize AI agent\ngovernance with the ServiceNow AI Platform\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fplatform.html&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=ServiceNow+AI+Platform&index=3&md5=7d52aee8e9d19b5046fe462987bef8a6)\n. The deployment runs across FedRAMP environments, supporting the use of AI\nwithin government-grade compliance guardrails.\n\nThis press release features multimedia. View the full release here:\nhttps://www.businesswire.com/news/home/20260722630551/en/\n(https://www.businesswire.com/news/home/20260722630551/en/)\n\nLeidos delivers advanced technology solutions across defense, intelligence,\ncivil, and health markets, supporting some of the most demanding national\nsecurity programs in the world. With approximately 50,000 employees and $17B+\nannual revenue, Leidos operates at a scale where efficient, secure employee\nservices are key for program performance, compliance, and workforce\nonboarding.\n\nThe challenge: expanding the self-service IT experience\n\nAs a ServiceNow customer for over 10 years, Leidos was already driving\nefficiencies with ServiceNow IT, Creator, and Asset Management workflows. As\nit grew, however, it sought new opportunities to help address rising IT and HR\ntickets. Leidos turned to ServiceNow to give employees a seamless, AI-enabled\nself-service experience.\n\nThe solution: ServiceNow connects IT, HR, and shared services on a single AI\nplatform\n\nLeidos is expanding its relationship with ServiceNow and deploying the\nServiceNow AI Platform across its enterprise – providing autonomous,\nAI-driven workflows designed to cut costs, improve employee experiences, and\nfree employees for mission critical work.\n\nLeidos is deploying Now Assist\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Femployeeworks.html&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=Now+Assist&index=4&md5=eb2495b14a4af5fe692a3da9353f936e)\nand embedding AI across all areas of the business, unifying its employee\nexperience life cycle with ServiceNow EmployeeWorks\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Femployeeworks.html&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=ServiceNow+EmployeeWorks&index=5&md5=266c48bf1f1f8bd326f68e1943b7b9cd)\nand HR Service Delivery\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Fhr-service-delivery.html&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=HR+Service+Delivery&index=7&md5=1e49d0c49de2a339bc18d7ef39e19d2e)\n; the AI Control Tower\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Fai-control-tower.html&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=AI+Control+Tower&index=8&md5=48ab3be69da958e9b766e45dcdb23a23)\nwill further the company’s automated governance and agent orchestration for\nsecure enterprise management. The implementation is expected to significantly\nreduce manual work and tickets, and free up IT, HR, and shared services\nresources to help focus on mission-critical tasks. In addition, Leidos’\nServiceNow deployment runs across FedRAMP environments, allowing the company\nto securely manage data for sensitive digital workflows, IT services, and\nconversational AI.\n\nKey projected outcomes include:\n\n * $3M+ projected annual savings: As a result of AI-driven IT help desk\nautomation, Level 1 incident resolution time is expected to be reduced from\ndays to minutes.\n * Up to 60% autonomous IT ticket resolution: AI agents are targeted to fully\nresolve the majority of IT support requests without human intervention, with\nthe potential to eliminate approximately 80,000 tickets annually.\n * Automated employee services for increased efficiency: ServiceNow EmployeeWorks\nto provide a fast, seamless conversational AI front door for everyday employee\nrequests, helping accelerate productivity for Leidos employees and reduce\nticket requests for service teams.\n * Visibility and control of AI agents: AI Control Tower governs and orchestrates\nacross the portfolio of AI agents and workflows, designed to help ensure that\nmodels and actions remain compliant, auditable, and aligned with Leidos’\nsecurity posture.\nComments on the news:\n\n\"When you're managing national security workflows, you can't move fast without\nvisibility and governance,\" said Paul Fipps, president of global customer\noperations at ServiceNow. \"By unifying HR, IT, and shared services on the\nServiceNow AI Platform, with AI Control Tower governing the deployment, Leidos\ncan identify workflows and scale AI-enabled operations without adding\ncomplexity.\"\n\n“We’re advancing our use of the ServiceNow AI Platform to augment our AI\ncapabilities to make it easier for employees to deliver mission-critical\noutcomes at speed and scale, with the security our work demands,” said\nAlexandra Guenther, chief information officer at Leidos. “ServiceNow AI is\nhelping us automate routine requests so our service desk teams can focus on\nmore complex issues, improving both the employee experience and operational\nefficiency. By connecting employees with the right information when they need\nit, we’re enabling our employees to stay focused on solving our customers’\ntoughest challenges and turning technology into advantage.”\n\nAbout Leidos\n\nLeidos is an industry and technology leader serving government and commercial\ncustomers with smarter, more efficient digital and mission innovations.\nHeadquartered in Reston, Virginia, with approximately 50,000 global employees,\nLeidos reported annual revenues of approximately $17.2 billion for the fiscal\nyear ended Jan. 2, 2026. For more information, visit www.Leidos.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.Leidos.com&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=www.Leidos.com&index=9&md5=1bf1bdb210c688dd743cb48d6a5dcd29)\n.\n\nAbout ServiceNow\n\nServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The\nServiceNow AI Platform integrates with any cloud, any model, and any data\nsource to orchestrate how work flows across the enterprise. By unifying legacy\nsystems, departmental tools, cloud applications, and AI agents, ServiceNow\nprovides a single pane of glass that connects intelligence to execution across\nevery corner of business. With more than 100 billion workflows running on the\nplatform each year, ServiceNow helps organizations turn fragmented operations\ninto coordinated, autonomous workflows that deliver measurable results. Learn\nhow ServiceNow puts AI to work for people at www.servicenow.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=www.servicenow.com&index=6&md5=4218300fc29f1ba9eb1a5f297d72c996)\n.\n\nLeidos Forward-Looking Statements\n\nCertain statements in this announcement constitute “forward-looking\nstatements” within the meaning of the rules and regulations of the U.S.\nSecurities and Exchange Commission (SEC). These statements are based on\nmanagement’s current beliefs and expectations and are subject to significant\nrisks and uncertainties. These statements are not guarantees of future results\nor occurrences. A number of factors could cause our actual results,\nperformance, achievements, or industry results to be different from the\nresults, performance, or achievements expressed or implied by such\nforward-looking statements. These factors include, but are not limited to, the\n“Risk Factors” set forth in Leidos’ Annual Report on Form 10-K for the\nfiscal year ended January 2, 2026, and other such filings that Leidos makes\nwith the SEC from time to time. Readers are cautioned not to place undue\nreliance on such forward-looking statements, which speak only as of the date\nhereof. Leidos does not undertake to update forward-looking statements to\nreflect the impact of circumstances or events that arise after the date the\nforward-looking statements were made.\n\nServiceNow Forward-Looking Statements\n\nThis press release contains “forward-looking statements” about the\nexpectations, beliefs, plans, and intentions relating to ServiceNow’s\nexpanded relationship with Leidos. Such statements include statements\nregarding future product capabilities and offerings and expected benefits to\nServiceNow. Forward-looking statements are subject to known and unknown risks\nand uncertainties and are based on potentially inaccurate assumptions that\ncould cause actual results to differ materially from those expected or implied\nby the forward-looking statements. If any such risks or uncertainties\nmaterialize or if any of the assumptions prove incorrect, ServiceNow’s\nresults could differ materially from the results expressed or implied by the\nforward-looking statements made. ServiceNow undertakes no obligation, and does\nnot intend to update the forward-looking statements. Factors that may cause\nactual results to differ materially from those in any forward-looking\nstatements include: (i) delays and unexpected difficulties and expenses in\nexecuting the product capabilities and offerings, (ii) changes in the\nregulatory landscape related to AI and (iii) uncertainty as to whether sales\nwill justify the investments in the product capabilities and offerings.\nFurther information on factors that could affect ServiceNow’s financial and\nother results is included in the filings ServiceNow makes with the Securities\nand Exchange Commission from time to time.\n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20260722630551/en/\n(https://www.businesswire.com/news/home/20260722630551/en/)\n\nMedia Contacts\nServiceNow\nRachel Alvarez\npress@servicenow.com (mailto:press@servicenow.com)\n\n\nCopyright Business Wire 2026","article_body_html":"","raw_payload":{"data":{"id":"nBw4tFfHPa","title":"Leidos reimagines experiences for 50,000 employees and boosts operational efficiency with the ServiceNow AI Platform","author":"Business Wire","ticker":"NOW","created":"2026-07-22T20:09:00.066Z","tickers":["NOW"],"exchange":"NYSE","article_body":"Leidos reimagines experiences for 50,000 employees and boosts operational\nefficiency with the ServiceNow AI Platform\n\nFortune 500® national security technology leader is expanding its 10+ year\nrelationship with ServiceNow – deploying the ServiceNow AI Platform to\nprovide autonomous, AI-driven workflows designed to cut costs, improve\nemployee experiences, and free employees for mission critical work.\n\nServiceNow\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2F&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=ServiceNow&index=1&md5=a7debe053e1f041978a5ac2405361e99)\n(NYSE: NOW), the AI control tower for business reinvention, and Leidos\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.leidos.com%2F&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=Leidos&index=2&md5=f6adb3be3252c5aef5597b2a86704831)\n(NYSE: LDOS), a Fortune 500 industry and technology leader serving government\nand commercial customers, today announced that Leidos is expanding its use of\nthe ServiceNow AI Platform to power employee experiences and efficient\noperations with agentic AI. The collaboration is focused on deploying\nautonomous, AI-driven workflows designed to cut costs, improve employee\nexperiences and satisfaction, scale IT self-service, and centralize AI agent\ngovernance with the ServiceNow AI Platform\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fplatform.html&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=ServiceNow+AI+Platform&index=3&md5=7d52aee8e9d19b5046fe462987bef8a6)\n. The deployment runs across FedRAMP environments, supporting the use of AI\nwithin government-grade compliance guardrails.\n\nThis press release features multimedia. View the full release here:\nhttps://www.businesswire.com/news/home/20260722630551/en/\n(https://www.businesswire.com/news/home/20260722630551/en/)\n\nLeidos delivers advanced technology solutions across defense, intelligence,\ncivil, and health markets, supporting some of the most demanding national\nsecurity programs in the world. With approximately 50,000 employees and $17B+\nannual revenue, Leidos operates at a scale where efficient, secure employee\nservices are key for program performance, compliance, and workforce\nonboarding.\n\nThe challenge: expanding the self-service IT experience\n\nAs a ServiceNow customer for over 10 years, Leidos was already driving\nefficiencies with ServiceNow IT, Creator, and Asset Management workflows. As\nit grew, however, it sought new opportunities to help address rising IT and HR\ntickets. Leidos turned to ServiceNow to give employees a seamless, AI-enabled\nself-service experience.\n\nThe solution: ServiceNow connects IT, HR, and shared services on a single AI\nplatform\n\nLeidos is expanding its relationship with ServiceNow and deploying the\nServiceNow AI Platform across its enterprise – providing autonomous,\nAI-driven workflows designed to cut costs, improve employee experiences, and\nfree employees for mission critical work.\n\nLeidos is deploying Now Assist\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Femployeeworks.html&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=Now+Assist&index=4&md5=eb2495b14a4af5fe692a3da9353f936e)\nand embedding AI across all areas of the business, unifying its employee\nexperience life cycle with ServiceNow EmployeeWorks\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Femployeeworks.html&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=ServiceNow+EmployeeWorks&index=5&md5=266c48bf1f1f8bd326f68e1943b7b9cd)\nand HR Service Delivery\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Fhr-service-delivery.html&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=HR+Service+Delivery&index=7&md5=1e49d0c49de2a339bc18d7ef39e19d2e)\n; the AI Control Tower\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com%2Fproducts%2Fai-control-tower.html&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=AI+Control+Tower&index=8&md5=48ab3be69da958e9b766e45dcdb23a23)\nwill further the company’s automated governance and agent orchestration for\nsecure enterprise management. The implementation is expected to significantly\nreduce manual work and tickets, and free up IT, HR, and shared services\nresources to help focus on mission-critical tasks. In addition, Leidos’\nServiceNow deployment runs across FedRAMP environments, allowing the company\nto securely manage data for sensitive digital workflows, IT services, and\nconversational AI.\n\nKey projected outcomes include:\n\n * $3M+ projected annual savings: As a result of AI-driven IT help desk\nautomation, Level 1 incident resolution time is expected to be reduced from\ndays to minutes.\n * Up to 60% autonomous IT ticket resolution: AI agents are targeted to fully\nresolve the majority of IT support requests without human intervention, with\nthe potential to eliminate approximately 80,000 tickets annually.\n * Automated employee services for increased efficiency: ServiceNow EmployeeWorks\nto provide a fast, seamless conversational AI front door for everyday employee\nrequests, helping accelerate productivity for Leidos employees and reduce\nticket requests for service teams.\n * Visibility and control of AI agents: AI Control Tower governs and orchestrates\nacross the portfolio of AI agents and workflows, designed to help ensure that\nmodels and actions remain compliant, auditable, and aligned with Leidos’\nsecurity posture.\nComments on the news:\n\n\"When you're managing national security workflows, you can't move fast without\nvisibility and governance,\" said Paul Fipps, president of global customer\noperations at ServiceNow. \"By unifying HR, IT, and shared services on the\nServiceNow AI Platform, with AI Control Tower governing the deployment, Leidos\ncan identify workflows and scale AI-enabled operations without adding\ncomplexity.\"\n\n“We’re advancing our use of the ServiceNow AI Platform to augment our AI\ncapabilities to make it easier for employees to deliver mission-critical\noutcomes at speed and scale, with the security our work demands,” said\nAlexandra Guenther, chief information officer at Leidos. “ServiceNow AI is\nhelping us automate routine requests so our service desk teams can focus on\nmore complex issues, improving both the employee experience and operational\nefficiency. By connecting employees with the right information when they need\nit, we’re enabling our employees to stay focused on solving our customers’\ntoughest challenges and turning technology into advantage.”\n\nAbout Leidos\n\nLeidos is an industry and technology leader serving government and commercial\ncustomers with smarter, more efficient digital and mission innovations.\nHeadquartered in Reston, Virginia, with approximately 50,000 global employees,\nLeidos reported annual revenues of approximately $17.2 billion for the fiscal\nyear ended Jan. 2, 2026. For more information, visit www.Leidos.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.Leidos.com&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=www.Leidos.com&index=9&md5=1bf1bdb210c688dd743cb48d6a5dcd29)\n.\n\nAbout ServiceNow\n\nServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The\nServiceNow AI Platform integrates with any cloud, any model, and any data\nsource to orchestrate how work flows across the enterprise. By unifying legacy\nsystems, departmental tools, cloud applications, and AI agents, ServiceNow\nprovides a single pane of glass that connects intelligence to execution across\nevery corner of business. With more than 100 billion workflows running on the\nplatform each year, ServiceNow helps organizations turn fragmented operations\ninto coordinated, autonomous workflows that deliver measurable results. Learn\nhow ServiceNow puts AI to work for people at www.servicenow.com\n(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.servicenow.com&esheet=54574643&newsitemid=20260722630551&lan=en-US&anchor=www.servicenow.com&index=6&md5=4218300fc29f1ba9eb1a5f297d72c996)\n.\n\nLeidos Forward-Looking Statements\n\nCertain statements in this announcement constitute “forward-looking\nstatements” within the meaning of the rules and regulations of the U.S.\nSecurities and Exchange Commission (SEC). These statements are based on\nmanagement’s current beliefs and expectations and are subject to significant\nrisks and uncertainties. These statements are not guarantees of future results\nor occurrences. A number of factors could cause our actual results,\nperformance, achievements, or industry results to be different from the\nresults, performance, or achievements expressed or implied by such\nforward-looking statements. These factors include, but are not limited to, the\n“Risk Factors” set forth in Leidos’ Annual Report on Form 10-K for the\nfiscal year ended January 2, 2026, and other such filings that Leidos makes\nwith the SEC from time to time. Readers are cautioned not to place undue\nreliance on such forward-looking statements, which speak only as of the date\nhereof. Leidos does not undertake to update forward-looking statements to\nreflect the impact of circumstances or events that arise after the date the\nforward-looking statements were made.\n\nServiceNow Forward-Looking Statements\n\nThis press release contains “forward-looking statements” about the\nexpectations, beliefs, plans, and intentions relating to ServiceNow’s\nexpanded relationship with Leidos. Such statements include statements\nregarding future product capabilities and offerings and expected benefits to\nServiceNow. Forward-looking statements are subject to known and unknown risks\nand uncertainties and are based on potentially inaccurate assumptions that\ncould cause actual results to differ materially from those expected or implied\nby the forward-looking statements. If any such risks or uncertainties\nmaterialize or if any of the assumptions prove incorrect, ServiceNow’s\nresults could differ materially from the results expressed or implied by the\nforward-looking statements made. ServiceNow undertakes no obligation, and does\nnot intend to update the forward-looking statements. Factors that may cause\nactual results to differ materially from those in any forward-looking\nstatements include: (i) delays and unexpected difficulties and expenses in\nexecuting the product capabilities and offerings, (ii) changes in the\nregulatory landscape related to AI and (iii) uncertainty as to whether sales\nwill justify the investments in the product capabilities and offerings.\nFurther information on factors that could affect ServiceNow’s financial and\nother results is included in the filings ServiceNow makes with the Securities\nand Exchange Commission from time to time.\n\n\n\nView source version on businesswire.com:\nhttps://www.businesswire.com/news/home/20260722630551/en/\n(https://www.businesswire.com/news/home/20260722630551/en/)\n\nMedia Contacts\nServiceNow\nRachel Alvarez\npress@servicenow.com (mailto:press@servicenow.com)\n\n\nCopyright Business Wire 2026"},"type":"article","timestamp":"2026-07-22T20:09:00.118996528Z","server_sent_at_ms":1784750940118},"received_at":"2026-07-22T20:09:00.170Z","source_url":"https://www.businesswire.com/news/home/20260722630551/en/"},"analysis":{"id":"84817","press_release_id":"95775","analysis_json":{"industry":{"label":"Software","sector":"Information Technology"},"redFlags":[],"eventType":"partnership","narrative":"ServiceNow announced an expansion of its 10+ year partnership with Fortune 500 defense contractor Leidos to deploy the ServiceNow AI Platform enterprise-wide.\n\nThe deployment will utilize Now Assist, EmployeeWorks, and the AI Control Tower to automate workflows across IT, HR, and shared services, operating within FedRAMP environments.\n\nLeidos projects the implementation will drive over $3 million in annual savings and autonomously resolve up to 60% of IT tickets.","sentiment":"bullish","agentHooks":{"shouldPost":false,"suggestedAngle":"Expanded AI deployment with a major government contractor validates FedRAMP compliance and workflow automation capabilities."},"keyFigures":{"customDimensions":{"client_revenue":"$17.2B","client_employee_count":50000,"projected_client_annual_savings":"$3M+","estimated_annual_ticket_reduction":80000,"target_autonomous_resolution_rate":"60%"}},"quotedText":"By unifying HR, IT, and shared services on the ServiceNow AI Platform, with AI Control Tower governing the deployment, Leidos can identify workflows and scale AI-enabled operations without adding complexity.","namedEntities":{"people":[{"name":"Paul Fipps","role":"President of Global Customer Operations at ServiceNow"},{"name":"Alexandra Guenther","role":"Chief Information Officer at Leidos"}],"products":["ServiceNow AI Platform","Now Assist","ServiceNow EmployeeWorks","HR Service Delivery","AI Control Tower"],"companies":[{"name":"Leidos","ticker":"LDOS","relationship":"customer"},{"name":"ServiceNow","ticker":"NOW","relationship":"filer"}],"dollarAmounts":[{"amount":"$17.2 billion","context":"Leidos annual revenues for fiscal year ended Jan. 2, 2026"},{"amount":"$3M+","context":"Leidos projected annual savings from AI-driven IT help desk automation"}]},"materialImpact":{"score":3,"reasoning":"Expansion of a 10+ year relationship with a Fortune 500 customer (Leidos) to include AI Platform deployment. While not a major new revenue announcement (dollar amounts are projected savings for the client, not contract value for ServiceNow), the deployment of agentic AI and FedRAMP-compliant workflows validates the product roadmap and demonstrates enterprise adoption at scale."},"tickerRelevance":{"others":[{"ticker":"LDOS","relevance":"customer"}],"primary":"NOW"},"globalImportance":30,"audienceRelevance":45,"eventTypeSecondary":["operations_update"],"importanceComponents":{"tickerTier":"large-cap","eventGravity":"customer-partnership-expansion","sectorWeight":"software","householdBrandBoost":false,"retailFavoriteBoost":true}},"event_type":"partnership","event_type_secondary":["operations_update"],"sentiment":"bullish","material_impact_score":3,"narrative":"ServiceNow announced an expansion of its 10+ year partnership with Fortune 500 defense contractor Leidos to deploy the ServiceNow AI Platform enterprise-wide.\n\nThe deployment will utilize Now Assist, EmployeeWorks, and the AI Control Tower to automate workflows across IT, HR, and shared services, operating within FedRAMP environments.\n\nLeidos projects the implementation will drive over $3 million in annual savings and autonomously resolve up to 60% of IT tickets.","key_figures":{"customDimensions":{"client_revenue":"$17.2B","client_employee_count":50000,"projected_client_annual_savings":"$3M+","estimated_annual_ticket_reduction":80000,"target_autonomous_resolution_rate":"60%"}},"named_entities":{"people":[{"name":"Paul Fipps","role":"President of Global Customer Operations at ServiceNow"},{"name":"Alexandra Guenther","role":"Chief Information Officer at Leidos"}],"products":["ServiceNow AI Platform","Now Assist","ServiceNow EmployeeWorks","HR Service Delivery","AI Control Tower"],"companies":[{"name":"Leidos","ticker":"LDOS","relationship":"customer"},{"name":"ServiceNow","ticker":"NOW","relationship":"filer"}],"dollarAmounts":[{"amount":"$17.2 billion","context":"Leidos annual revenues for fiscal year ended Jan. 2, 2026"},{"amount":"$3M+","context":"Leidos projected annual savings from AI-driven IT help desk automation"}]},"model_name":"glm-4.7","prompt_hash":"sha256:727b4b9429a443af","schema_hash":"sha256:05005c02d9cffac9","created_at":"2026-07-22T21:49:31.401Z","global_importance":30,"audience_relevance":45,"importance_components":{"tickerTier":"large-cap","eventGravity":"customer-partnership-expansion","sectorWeight":"software","householdBrandBoost":false,"retailFavoriteBoost":true}},"durationMs":53375,"modelName":"glm-4.7"}}